Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,368 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,368 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 2 star review on 16th September 2025

Myles

Aliexpress 1 star review on 16th September 2025

Draywen

Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Aliexpress 1 star review on 30th April 2025

Alex

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order on 2/27/2020 to this date no merchandise and no refund. Sent message to buyer and no response. AliExpress does not guarantee your buy please consumers be very careful.”

Helpful Report

Posted 5 years ago

“horrible shipping times..... took a year to arrive and the product was ripped to shreds!!!! DO NOT ORDER FROM ALI EXPRESS! I have tried to get a refund but they haven't respond at all.”

Helpful Report

Posted 5 years ago

“The worst app ever. Sellers are cheaters & When you pay Ali Express is simply ignoring you. Quality of the products is a big question mark.”

Helpful Report

Posted 5 years ago

“No delivery, no refund. Avoid Aliexpress! I'll order with Lazada in future! CashOnDelivery gives security! Or I buy it in cities like Carcar or Cebu!”

Helpful Report

Posted 5 years ago

“While there have been a couple companies who make sure that your purchase arrives within a month, 90% of the sellers on aliexpress have sent my purchases after several weeks, and the overall wait time from the point of purchase is about 3 months. The worst of these sellers is called BulkMinifig Store. I had ordered some legos and Mega Bloks for my nephew from this company, and they claim to have "lost" the shipment twice. They then lied about it, have never offered any compensation, and I am still waiting. Despite filling a claim, Aliexpress has done nothing to ensure that I even get so much as a refund. Stick with eBay, Amazon, and even Craigslist if you want more reliable service.”

Helpful Report

Posted 5 years ago

“everything we had ordered came smashed, and certainly not good quality, DEFINITELY WOULD NOT RECOMMEND!”

Helpful Report

Posted 5 years ago

“Warning!! Do not purchase anything from this place.”

Helpful Report

Posted 5 years ago

“Do not I repeat do not purchase anything from this company. You cannot email or talk to anyone. The items are cheap and you will not like anything from this place. My advice is to buy thjngs from another place.I warned you.”

Helpful Report

Posted 5 years ago

“They are ripping customers off, got a damaged product in an undamaged parcel, provided all the information to customer service which agreed that the whole thing was to my favour and ended up getting only half of what i paid as a refund...STAY AWAY”

Helpful Report

Posted 5 years ago

“There is no 'Live Chat', it's a complete shambles, it's impossible to get a result to a particular question. Typical Chinese junk system. You'll spend forever trying to get an actual person through 'Eva' - but it's just a computer continuously redirecting you, even if you actually ask for someone, you get nowhere. The Chinese need to realise that customer service is EVERYTHING. Avoid Aliexpress at all costs, use Amazon or Bay. They actually have real people who care. The Chinese couldn't give less of a damn. Which is to be expected. I'll never use this junk site again.”

Helpful Report

Posted 5 years ago

“awful system. Orders constantly getting closed by system security. appealed 3 times and with different credit cards and system still can't process. CS is really awful.”

Helpful Report

Posted 5 years ago

“I ordered some blue kyanite beads, and got an email that they had been shipped on March 1st. Still waiting! I think they must have been sent on a tortoise! I try to get in touch with aliexpress, but it goes on and on, and I never get through! I have tried over and over to contact them, but get tired of the difficulty involved.”

Helpful Report

Posted 5 years ago

“After waiting a month my order was delivered to another state and no one got back after repeated messages. They are using US carriers to commit fraudulent activities”

Helpful Report

Posted 5 years ago

“Received wrong item. Was offered minimal partial refund. Or send back to China, which shipping costs more than the package itself.”

Helpful Report

Posted 5 years ago

“Very long shippings and when there's problems they Tell you that you'll have a refund but that never happens”

Helpful Report

Posted 5 years ago

“I ordered a transformer car for son. I placed the order, they immediately took my money but I received no confirmation email. I tried connecting with GREAT difficulty with the seller who said no order was placed nor was there a record of my order on my account. Absolute non existent customer service! Have tried many different ways to contact them but can't. I would never recommend dealing with this company to anyone!”

Helpful Report

Posted 5 years ago

“I bought one iptV box from ZhiDeer AliExpress for $144.89 for 18 months with 18 subscription but seller has canceled my subscription only after 3 months. I have send several messages to activate my iptV box. But no responses. I wrote AliExpress few time no responses. I’m Gold member.i trusted AliExpress but they don’t want to help after 15-20days.”

Helpful Report

Posted 5 years ago

“Not trust worthy, false advertisement make you believe they will ship out your purchase fast then make you wait more than a month just to receive your purchase I’ve had this problem with a few of the store purchases on Aliexpress and when open dispute to ask for money back only to be told to be patient and wait for items to arrive they are very quick to take your money but when requesting a refund due to items not being received for more than a month. This is ridiculous no body is happy to put in an order and wait for a month or so and not sure if they are going to receive their purchase, will not be ordering from Aliexpress ever again. Still waiting on 3 items ordered back in March don’t even know if I’m going to ever receive them. I have opened dispute with all 3 items but with no solution was told just to wait NOT HAPPY!!”

Helpful Report

Posted 5 years ago

“How could my palm size package be flying around the globe for three weeks. If it's on a boat that's understood. Nope! just flying.”

Helpful Report

Posted 5 years ago

“It is so bad. Please don't order anything from this website. Aliexpress sucks”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,368 reviews