grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,727 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,727 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Way over priced... Don't waste your money. just spent $53 for two sandwiches from Jersey Mikes. Thought we were getting the Giant size sandwiches... which would still be a rip off for $53... but only got the Regular sized.”

Helpful Report

Posted 3 years ago

“We placed a 62 dollar grubHub order along with a 12 dollar tip. After an hour, I get a notification that my order is at my front door, I went out to check, and nothing was outside. I messaged the delivery driver and he said it’s outside my door, I told him it wasn’t there, he then went on to say that the address I input was wrong, I then Went on to send him the screenshot of the delivery confirmation that contained my correct address. After about ten minutes he said I should go down to the address he went to and ask for my food. Are you kidding me? I called their customer service, all they could do was cancel my order and they offered me a $10 credit. For a $74 purchase, you’d think they could try harder to make it right Extremely poor service.”

Helpful Report

Posted 3 years ago

“Do not trust their ‘satisfaction guaranteed or your money back’ I ordered through grub hub from fired pie pizza and the pizza was overcooked and very salty. Inedible. I reported the problem to grub hub and they gave me the run around and did not refund my money. I had to dispute the charge with my bank and I canceled my membership with Grub hub. Very disappointed”

Helpful Report

Posted 3 years ago

“Closed my account no reason pea on I talk is dum a$$”

Helpful Report

Posted 3 years ago

“I have ordered from GrubHub twice. First time I got someone else's cold food, the second time the driver never picked up the order and it was cancelled.”

Helpful Report

Posted 3 years ago

“I am driver with grubhub and your delivery option or very little. You send your drivers 15 +miles away from where they physical are for a delivery. Then sending them so far for drop off”

Helpful Report

Posted 3 years ago

“Ordered a pizza at 6 and got 7pm delivery estimate. They then change to 7:30 delivery estimate. They then change it to 7:55. By 7:40 they canceled my order and I’m stuck two hours later with no food and hungry kids. Stated they “couldn’t locate driver”?! That is your only job, to provide drivers! Kids say could have walked and got food faster.”

Helpful Report

Posted 3 years ago

“Charged me twice for the same order than never delivered to order”

Helpful Report

Posted 3 years ago

“I have only ordered from grub hub twice and both times the order is LATE. I get an estimated time of delivery and it changes at least three times and arrives 2 hours past the estimated delivery time. I will order from door dash from here on out they are always on time and do what they say they are going to do.”

Helpful Report

Posted 3 years ago

“what went wrong same B.S. leaving food on the ground i dont know where these ignorant third world country M. F. 's think they are we are in the United States and we dont eat off the ground and i dont say this to be disrespectful it must be the culture every person delivering food GRUBHUB OR DOORDASH PUTS FOOD ON THE GROUND , EVEN WHEN ASKED TO HAND IT TO ME IN MY HAND AND I DONT CARE WHAT ANYONE THINKS ABOUT WHAT I WROTE I CANT THINK OF ANY OTHER REASON THEY WOULD DO THAT WHAT DISRESPECT THAT IT”

Helpful Report

Posted 3 years ago

“Didn’t get my loaded potato soup that I paid almost $20 for. When I asked them about my refund they treated it like a joke. Kept telling me I would get it then said they would have to take it up with their higher people or some bs. I never got it. When that happens with door dash they either give me a refund immediately or give me credit to get something else. Sometimes they even give me more money then my refund because they feel bad. Grub hubs customer service is a joke”

Helpful Report

Posted 3 years ago

“If I could give these jokers a 0 I would. Never got my food. Lying thief's!!”

Helpful Report

Posted 3 years ago

“Never again- this company blows and is not reliable. Food 2 hours late, customer service sucks. Your a food delivery company!! And they suck at the one thing they do!!”

Helpful Report

Posted 3 years ago

“They blatantly lied to me twice about a promo they ran in December. Two of their agents were rude on top of it. You couldn't pay me to use their service again after this.”

Helpful Report

Posted 3 years ago

“The company is trash!! Someone got into my account and ordered food and when I got the message regarding the issue they told me they have to send it to a higher leave of support and will keep in contact with me but did not!! I called and they kept me on hold and would transfer me to a different language or just hang up!!!! A resolution never came so I had to cancel my card with my bank and this is unprofessional and sad!!!! Check the BBB website!!”

Helpful Report

Posted 3 years ago

“Why do we ever deal with these lousy overpriced middlemen?”

Helpful Report

Posted 3 years ago

“I tried to place an order kept trying but it would not go through was charged $1.00 each time. Called to get a refund i was told that someone would call back no one did. I called back was told they would try fix the issue but was hung up on.”

Helpful Report

Posted 3 years ago

“Never will I use grubhub the driver stunk like he smoked weed with his windows up gave wrong order can't get ahold of GrubHub. There has to be better options don't know how there still in business use anyone else but them.”

Helpful Report

Posted 3 years ago

“Horrible experience. My first and LAST Grubhub order. I ordered two meals from McDonald's. Paid $40 after nearly $20 in fees which is ridiculous enough. But I didn't feel well enough to go out, and the convenience was worth the exorbitant fee. First, the driver went to the next town northwest from me which added 30 minutes to my delivery time! I think she was confused as to which restaurant I had ordered from. Then, she finally gets here and I didn't get anywhere close to what I ordered. I received 40 nuggets with NO sauce and three EXTRA SALT PLAIN HAMBURGERS. I reached out to the driver who felt bad... but not very helpful. I requested a refund and GH only refunded the food portion. I was still charged $19 in fees and tip! That's ludicrous and terrible business practice. I'm out $ for absolutely nothing except aggravation. WHY AREN'T DRIVERS ASSURING ORDER ACCURACY?????? Never again will I order through Grubhub.”

Helpful Report

Posted 3 years ago

“Grubhub sucks! Pre-order for work Christmas party potluck to be delivered from Popeye Chicken by 8:15p.m, quarter til 8pm called and told it has to be cancelled! This was first time using them. What was I suppose to do?? Was told they would give 10.00 credit for next time...WHAT? THERE WILL NEVER BE ANOTHER TIME. DO NOT EVER USE!!!”

Helpful Report

Posted 3 years ago

grubHub is rated 1.1 based on 1,727 reviews