grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,790 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse service EVER. Next time they send someone smart enough to look at the numbers on a home before they just drop it off anywhere. Or maybe he just got hungry and kept it for himself because none of the neighbors who I have known for the past 3-4 years seem to know what I’m talking about when I went looking.”

Helpful Report

Posted 3 years ago

“Information stolen lost 100 dollars in orders in other states Grubhub could care less”

Helpful Report

Posted 3 years ago

“If I could give zero stars, I would. I placed an order for a gift to a family member. Received a weird text from the driver and then they left. No further information or how to resolve the issue. I finally asked what happened and the driver said to call GrubHub. I was told the restaurant just never received my order. They don’t care. First and last time I’ll ever use them.”

Helpful Report

Posted 3 years ago

“I placed an order the day before I needed the food. Day of i recieved a text that the order would be about 30 minutes late. And then I received a call that the order was cancelled due to the restaurant. This was for a work functioni, and this is the 2nd time that Grub Hub has done this to me. I placed the same order with Uber Eats and it was delivered 20 minutes later.”

Helpful Report

Posted 3 years ago

“Worst ever!”

Helpful Report

Posted 3 years ago

“Always late, food always wrong and refunds are BS.”

Helpful Report

Posted 3 years ago

“They claim to have delivered and no product Further investigation showed that the driver was 4 doors away and did not call the cell provided order ended up cancelled Tracking on second attempt said order was 5 minutes away before it was suddenly cancelled with no explanation and no way to contact driver”

Helpful Report

Posted 3 years ago

“Very rude delivery drivers were sitting in the restaurant as we sat down complaining. Loudly.. they could be heard throughout the entire restaurant. I assure you I will never use GrubHub services in this area if that is how their staff Acts this was also on Valentine's night”

Helpful Report

Posted 3 years ago

“The delivery times will say 25 minutes but once you order, you will ALWAYS get a “delayed” message and your order will take 1-2 hours. Yes 1-2 hours. Terrible!”

Helpful Report

Posted 3 years ago

“Bad service,delivered service is bad drive when leave my food by the mail box🤦‍♀️Bad customer service.refund still waiting never received .never order from them is the bad service their drivers is bad service to delivery your food”

Helpful Report

Posted 3 years ago

“I ordered 14 pieces xl pizza from chuck cheese. I received 10 pieces. I took a picture and I will get to the bottom of it. If any of my children get sick from eating this pizza I will sue.”

grubHub 1 star review on 12th February 2022

Helpful Report

Posted 3 years ago

“Didn't order anything charged my credit card even after I told them it wasn't me! Offered me 25% off my next order 😳... use someone else trust me!”

Helpful Report

Posted 3 years ago

“First time out and mistakes galore! Not using again.”

Helpful Report

Posted 3 years ago

“I’ve tried twice to obtain the Peacock premium offer, with no results and total stonewalling. This company specializes in fraud.”

Helpful Report

Posted 3 years ago

“I ordered a happy meal for my child at 7:20 and immediately received a response that the driver would have it to my house by 8:01. The time then got changed to 8:14 and then a new driver moved my order to 8:54. The sad part is how do you explain to a child why their food is taking so long. Needless to say I canceled my account with GrubHub”

Helpful Report

Posted 3 years ago

“I ordered breakfast the driver picked up my food canceled it and called Grubhub told them she could t find McDonald’s”

Helpful Report

Posted 3 years ago

“It seems it's not bad enough that it's fairly rare to have an on-time, less than ice cold meal that the driver actually delivers to your door, when ordering from Grubhub. Or that the fees have sky rocketed. Or that any time something goes wrong, Grubhub just tells you to call the restaurant. Or that no matter how egregious the blunder, the only "customer service" answer is to offer a discount on a subscription to the service that isn't working for you. Even with all that, I sadly trusted that Grubhub could deliver an important business lunch from the restaurant to my office directly across the street (it was a rare day in the office, clients coming for meetings and no one available to pick the food up). I ordered (and paid) 24 hours in advance and received a confirmation that I'd have lunch delivered the next day at 12pm. 30 minutes before 12, I got a text saying lunch would be delivered between 12 and 12:10pm. And at 12:10pm with an office full of hungry clients, I got a text saying my order was canceled and I had been refunded. I had no choice but to leave the meetings, and walk across the street to the restaurant to find out what had happened, and candidly, beg for the food. When I got there the restaurant was slow and the manager said he had not received any order but he would be happy to make the lunches. While I waited for the restaurant to prepare the food, my phone rang. It was an employee of Grubhub saying that the restaurant wasn't taking orders, that's why my order was canceled. I told the gentleman that I was in the restaurant and that they were indeed taking orders and currently making my food, and that I was very upset. He hung up on me (in fairness to him, I may have said... after being lied to..."this is bullsh#!"). This feels more like the Russian mafia than a service I (countless times) paid a premium for. Complete lack of commitment, loyalty or honesty is something that I and hundreds of thousands of others experience daily with this terrible company. I've finally deleted the Grubhub app after complaining to a "customer service" rep (where I declined the oh-so-tempting subscription discount). I will not go back to Grubhub. Ever. Ever... ever ever ever.”

Helpful Report

Posted 3 years ago

“The last time I ordered from Carabbas half my order was missing. I called Carabbas and they said contact Grubhub. Grubhub said they would refund what was missing. No they didn’t, plus I had to go without dinner. Today I tried Grubhub again and ordered for a delivery time 2 hours out. Got a message from Grubhub saying it was going to be 40 minutes late. What!?!?! The only reason I tried them again is because I take care of my bed bound mom. If she’s having a bad day I can’t leave her. I will NEVER use Grubhub again. EVER! The entire meal should be free. I live 20 minutes from the restaurant. I just checked and my order hasn’t even been assigned a deiver so our dinner will be even later. Joke of a company!”

grubHub 1 star review on 4th February 2022

Helpful Report

Posted 3 years ago

“I ordered food and they got it mixed with someone else's order and I told customer service they did nothing about it they refused to refund me and the lady who I talk to was extremely rude and condinsending they constantly mess up my order my food always comes to my door cold it is very ridiculous and even a few times where my food didn't show up at all and they treat me like all I do is get free food smh well if they didn't constantly mess up my order I wouldn't have an issue. I Uninstalled the app as soon as I had that encounter with that scam artist who calls herself a manager if you ask me all those people should be fired or in jail because all they did was steal my money everytime”

Helpful Report

Posted 3 years ago

“They Hijack and place their Ad on your Google listing, without any authorization! Then they claim, "Oh you need to talk to Google to get that removed", and of course Google says that Grubhub needs to remove it. NO ETHICS WHATSOEVER.”

Helpful Report

Posted 3 years ago

grubHub is rated 1.1 based on 1,790 reviews