grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,976 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They canceled our first order without explanation. We ordered again from other place and they told us that they can't assign anyone for 30 min. We tried to cancel and they told us that we can't cancel. After talking g to manager they offered us a $10 refund for first order. We are now waiting for food for 90 min. We will not use their service again. Horrible customer treatment.”

Helpful Report

Posted 2 years ago

“They hired crackheads n have no respect for people complaints they hired anyone without doing a background check stupid”

Helpful Report

Posted 2 years ago

“missing items from orders? too bad...their so called "Help" link doesn't even connect with anyone...and if you call the restaurant, they tell you that you need to contact Grubhub...I'm done with them... use them at your own risk because they don't give a sh^t.”

Helpful Report

Posted 2 years ago

“Grubhub is a pathetically run company with customer service agents that can barely speak English. Any time you have any sort of questioning about what happened with your order, they will hang up. I will never even try with this pathetic company again. Awful business.”

Helpful Report

Posted 2 years ago

“I invited guests over for dinner and a movie and ordered $113.00 worth of Thai food. An hour after ordering they said it was delayed. Another 30 minutes later I got another delay. Meanwhile we are starving and I’ve got Grubhub on chat to find out what’s going on. The food arrives cold, meat is over cooked and dried out, the panang was extremely spicey and I requested NO SPICY on all dishes it makes me sick. Of course I woof down 2 big cold spoonfuls and my stomach is hurting so bad. My company decided to go pick up something else. Meanwhile Grubhub wants to offer me $5 off my next purchase. Wtf? WHY WOULD I ORDER FROM THEM AGAIN? They should take off half my bill. It was awful. Don’t ever order from them!!!!!”

Helpful Report

Posted 2 years ago

“The ONE industry that GrubHub, just like door dash and Uber eats doesn't care to cater to are security officers. Literally standing next to a Seattle address while on shift for 16 hours and I can order Nothing from GrubHub because the Wendy's restaurant which is 1.5 miles away is 500 feet outside the delivery zone. The GrubHub App and browser says that the address 590 1st ave s. Seattle WA is not valid and does not exist. The rep on the phone refuses to assist in any way. All they care about is just the bare minimum to get by. GOD FORBID ANYONE TO GO ABOVE AND BEYOND THE CALL OF DUTY.”

Helpful Report

Posted 2 years ago

“Grubhub does not hold the restaurants accountable for wrong order nor do they issue full refunds. I even offered to send pic of my order from chipotle but they wouldn't listen .”

Helpful Report

Posted 2 years ago

“You never pay I stop doing business with you guys 4 months am still waiting for my money”

Helpful Report

Posted 2 years ago

“I'm done with grub hub. Most of my deliveries were delivered without a problem. But three of them were a nightmare. Today 2/26/24 was ridiculous. I work at a city campus, so I make sure to give specific directions. I placed my order. Waited an hour, then I received a text stating that my food was delivered. Usually there is a photo. I look all over the campus. I called the driver, Kelvin 3 times and no answer. It went straight to voicemail. I text him and asked him where he delivered my food. He didn't text back. So I reach out to Grubhub chat and asked them to reach out to the driver. All I wanted was my food. They do, and he lied to the representative stating he talked to me and received my order. At this point, I'm livid and hangry. So asked them to resend my order and pair me with a different driver. I text Kelvin and saying he lied and I was reporting him. I was letting it go. Nope, Grubhub paired me with the same driver! I couldn't believe it. Why would I trust him to deliver my food for a second time?? The rep on the chat said it was an automatic pairing and it couldn't be helped. I asked for a supervisor and spoke with Rhea who was incredibly rude and unhelpful. She said they couldn't cancel while he was in route. I was floored. I ended up calling the customer service number and spoke with a real supervisor, Jill who cancelled my order and refunded me she was nice and easy to talk to. Don't waste your time talking to the online chatroom. They do not care.”

Helpful Report

Posted 2 years ago

“Horrible horrible took my money never delivered my food then locked my account”

Helpful Report

Posted 2 years ago

“The driver ignored all delivery instructions and delivered to wrong place”

Helpful Report

Posted 2 years ago

“I will never use grub hub ever ! I had one order from shake shack that was set for one time then all of a sudden it changed to being delivered two hours later . I contacted customer service cancelled my order giving credit and I then ordered something else because I trusted then ordered again and it was wrong I contacted them advised them how i’m so disappointed and the rep just responded i can give you a refund !”

Helpful Report

Posted 2 years ago

“We ordered meals for 4 people, had denied our credit cards x3 then accepted the 4th card,charged to that card...but never received our meals. Grubhug when called had no record of order. Will NEVER try this site again.”

Helpful Report

Posted 2 years ago

“I was so mad! Waited 2 hours for my order. Contacted customer support saying his going to double check my order. Got a text from customer support saying my order will be arriving at 10 plus, so | waited 15 min. to arrive, but it didn't arrive, got text stating my order was cancelled. Very mad!!! because it was very late to order now! Horrible place to order! I would never order again in this place!”

Helpful Report

Posted 2 years ago

“They never delivered my food. They said it was cancelled but did not provide a reason. I had to call and find out it was given to the wrong driver. Sooo…. No food. Terrible service.”

Helpful Report

Posted 2 years ago

“They send you the wrong food and refuse to refund your money. A 49.00 order and you get a 6.44 order that is stealing as far as I am concerned. Rude people is what they are...”

Helpful Report

Posted 2 years ago

“They have terrible systems and has bad delivery drivers. I have 2 restaurants and has a problem with 1 order 2-3 drivers shows to pick up that order that has been already picked up. I have to call so often , I don’t think grubhub knows what they’re doing.”

Helpful Report

Posted 2 years ago

“I’ve never had a bad experience with them. They deliver my food to my house and not some neighbors house.”

Helpful Report

Posted 2 years ago

“I wouldn't even give one star if it would allow me to do that! This is the worst company, the drivers are absolutely horrible!!! I had to order my food two times because it got delivered at a business, when my directions clearly said I live in an apartment and the name of the apartments!! The driver marked the order as delivered, nope! Apparently they never read the delivery address which was apartments. The other driver said they dropped it off at a mailbox!!! I will never use them again, they would not answer text or phone calls related to the orders. Very unprofessional!”

grubHub 1 star review on 13th February 2024

Helpful Report

Posted 2 years ago

“Do NOT order from this place! Originally my order was $62 dollars, I immediately added a few things to the order, which bright the TOTAL to $82- Grubhub charged me BOTH charges! Never again will I use grub hub! I had the SAME issue the last time I used them! Now let’s see how long it takes to get my $62 dollars back! Always a issue with this company.”

Helpful Report

Posted 2 years ago

grubHub is rated 1.1 based on 1,976 reviews