grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,871 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my food and specifically chose face to face contact because the first time I had ordered food it never got delivered to me but went to a different house that had my same street number. I decided to give them a second chance. Again my food did not get delivered. I texted the driver to ask where it was and he said it's off to the side of the house. That is not what I had asked for I asked for someone to hand me my food so I was sure it made it to me this time. Luckily GrubHub did refund my money and gave me a $5 coupon for next time. One there will be no next time and two now I have no dinner. I work a full-time job and in five and a half months pregnant and just wanted a relaxing dinner at home. PB&j it is I guess.”

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Posted 3 years ago

“The fees are outrageous. Ripping customers off. Between the tips delivery fee and service charge almost equals the cost of the meal...ridiculous. will never use again..they are driving a little over a mile. Also beware the tip is calculated based on the service and delivery fees”

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Posted 3 years ago

“Take yhis as your sogn to never order using Grubhub. I've been a loyal customer to grubhub for almost a year and I continously had issues with my orders. At times, part of the order was missing, items were prepared wrong (for example I ordered a salad and they gave me a wrap/sandwich) or in this case, my entire order just never showed up. I contacted them and they do process my refund even with some resistance. However, tonight, I got the usual text that my order was outside and when I go outside there's nothing. I contact customer service and they tell me I can't be refunded because I have too many refunds on my account. I try calling the driver, no answer. I call Grubhub to see if they would offer any solution if I can't get a refund. They insist no, I explain that none of this is my fault for the things that have been wrong with any of the orders I've placed. Its between the restart and the driver. At this point I'm literally walking around my apartment complex to see if my order was placed at the wrong door and bottom line, they ABSOLUTELY REFUSE to refund me my money. I am so very disappointed and I can't even believe that's allowed. They never asked for proof which I would gladly have given each time because I've never lied about the orders being wrong. They never attempted to contact the drivers as some agents have done in the past to confirm if there was any issue with delivery. My advice? DO NOT use this delivery service. My advice to restaurants? Don't use grubhub for your delivery drivers either. Because if the restaurant is not to blame, this delivery is just gonna drag your name in the mud.”

grubHub 1 star review on 25th April 2022

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Posted 3 years ago

“grubhub is ridiculous. they said i cant get a refund for something i never received because i had "unsual refunds in the system" what the hell.?? why should i have to pay almost a hundred dollars for stuff i never received????”

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Posted 3 years ago

“The service sucks!!!! They have no way to compensate you other the. $10 when it cost damn near $20 for the cheapest meal!”

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Posted 3 years ago

“The driver stole the food I ordered. Customer service informed me that they could refund the money but, it would take 24-48 hours as they were unable to contact the driver. If I could give Grubhub zero stars I would do so. I will never use their services again.”

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Posted 3 years ago

“Two hour wait for my dinner and the "supervisor"says their is nothing they can do except cancel it. The worst customer service I have ever witnessed”

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Posted 3 years ago

“If I could give a negative review I would, never got my order, and now they will take 3 business days to refund my money, I was hungry when I ordered and now I’m just plain crabby. Do not call these people, call the restaurant directly”

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Posted 3 years ago

“If I can give negative stars I would would it seems to be a habitual habit to delay orders 2 or 3 times from your original time you ordered it you're getting meals 2 hours later unacceptable I would never become a member. I don't not recommend and please work harder on finding reliable drivers.”

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Posted 3 years ago

“Had a baby in January. Cancelled pur account, deleted app. They continued to charge us and refused to give us money back. I recommend ubereats. These people are useless.”

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Posted 3 years ago

“The drivers are lazy and don't read their orders, and their customer service is basically non existent”

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Posted 3 years ago

“I have been ripped off by grubhub twice. They never delivered my food and I went to the trouble of reporting it and the sent me a text and email that I would recieve a full refund in 3 to 5 days. Well its been over 2 weeks and nothing but a loss. I'll be using UBER EATS from now on. Don't appreciate being ripped off by grubhub”

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Posted 3 years ago

“I ordered Chinese food, I should have gotten chopsticks, I even requested them just to be sure they didn't forget. This is why tipping in advance is stupid. I'm not eating Chinese food with a fork. Why'd I pay $25 for a quart of noodles but can't even get the chopsticks I asked for? If I have to use a fork I'll just spend a dollar next time and eat a couple packs of instant ramen😒”

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Posted 3 years ago

“Every time I ordered from this company something was wrong or missing from my order. This company is absolute garbage. Never again.”

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Posted 3 years ago

“I have ordered from GrubHub 5 times. The first time the food never came, the driver tok it to an entirely different neighborhood. The second time, the order came, and the order was correct. The third time the order was wrong, missing items. The fourth time it was missing one item, but not an important one. AND, the LAST TIME, JUST NOW, WHILE I HAVE PEOPLE OVER WAITING FOR DINNER, MY ORDER NEVER CAME. IM LIVID. The order was reported "arrived" and just like the first time, it never came. We waited and waited and I had to go through 4 different online people (the only one that actually tried was "AL - Christalyn JA". Ultimately, I had to call the number, and I was offered my money back, and 2 months of free GH+. I CAN GUARANTEE, IT WILL NOT BE USED.”

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Posted 3 years ago

“I ordered from Burger was told it was delayed then n it was time to get they cancelled won't order again waste of time .”

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Posted 3 years ago

“If there was a way to give a big fat 0 I would!! This delivery service is definitely not worth a second look!! Last night I ordered dessert from a reputable restaurant because I don’t drive at night. I received a text message to say that my order was on its way. Then one that stated my order was delivered. It was not outside my door! When messaged customer service for assistance they told me there was no way to communicate with their driver! Unlike other reputable delivery services! Which also tells me that they are NOT about customer service at all… they don’t care for the reasons you chose them instead of driving to get your own food or not, and sure don’t care about accuracy!! I’m done!! And will tell ALL my work from home colleges the horrible experience I had !!!”

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Posted 3 years ago

“They are fraudulent company they used a card that is in active and would not bill the correct card Had to report them to my bank and fraud activity No resolution from a manager Horrible customer service Never using again and calling better business on Monday”

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Posted 3 years ago

“Horrible service several times we used them kept getting notifications that it was delayed then out the blue that our order was canceled after an hour long delay. Never use again!!!!”

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Posted 3 years ago

“They suck 3 times in a row my food has been delayed this is my last time ordering from them my food is cold and soggy!”

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Posted 3 years ago

grubHub is rated 1.1 based on 1,871 reviews