grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,790 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previous experience with grubhub was not good. We had a driver in the area who would take all of the tipped orders and then (with then tracker on), go, park somewhere for hours at a time. Grubhub took no action. Fast forward to having a baby. We received a gift card and attempted to use the gift card. Grubhub refused entered the card onto the account and the …charged our account anyway. Again, just had a baby, and can't use grubhub gift card for diapers. Grubhub told it was our fault because we did not select them gift card as payment. We can't, and screen captured the options where the gift card was not coming up. Grubhub ignored it. They refused to transfer the balance to the gift card and will not refund the gift card back to our account. Ergo, we have a ‘gift card' we cannot use because their screwed up system won't let us, and they will not refund the gift card … meaning they basically just stole the amount. We've had to initiate a dispute through our bank and will be closing our account. Not having these types of petty issues with DoorDash or Uber Eats, and will, never, again expose ourselves to this behavior. They can't even figure out how use a gift card and think customers will allow them to screw with their families? They've just gone nuts. They think they should get to choose whether families need diapers or grubhub? Done with these guys.”

Helpful Report

Posted 4 years ago

“I’ve had my food not delivered at all on a three occasions. The delivery driver ignored all my calls, and Grubhub did not refund my money for food I did not get. Needless to say I won’t be using their services going forward”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Every second order gets cancelled. If I try, maybe I will get a response saying that the restaurant was closed. Also one time the delivery person simply never showed up. Avoid.”

Helpful Report

Posted 4 years ago

“I placed my order at 3:36 and got told my food was already done and would delivered by 4:20, that’s usually how long I wait and it’s usually on time. the girl I had was extremely rude, I asked when my food was gonna get here because the time got pushed back 3 or 4 times and she come off rude when I asked what the hold up was and they took my order back and still haven’t received it and I waited over an hour now. really slow and bad service”

Helpful Report

Posted 4 years ago

“I’ve ordered from them to get some subs from Jersey Mike’s often they were late. Service fee was a dollar and delivery was a dollar and I took five dollars to the driver. I ordered Mission Inn barbecue which was about 2 miles away from Jersey Mike’s for some people at my house my bill showed $60.40. I put in an eight dollar tip and the tax was five dollars and change. When I went back to search to see how long it was taking because they were very late I realize they charge my credit card and $91.50. They added a 699 delivery charge and $11 service fee. I called customer support the first time and got hung up on after being placed on hold. The second time the girl from India did not tell me where the $11 went and why there was a $6.99 delivery charge on top of the tip I was leaving. Enjoy your money GrubHub because I’ll never uses your service again and will tell everyone I know about this horrible experience.”

Helpful Report

Posted 4 years ago

“I used GrubHub regularly for a 1 month period. Horrible service. Late on multi occasions. Complained about 3 meals that were extremely late or the food was horrible to customer service. They stated they would give me a credit which I never received. Avoid this company.”

Helpful Report

Posted 4 years ago

“First time using it. Placed order at 12:10 and said it would be here by 12:37, reasonable. Received update that was delayed to 1:07 pm. Ok. Then another update for 1:40 pm. Now thinking there is a issue. Called the Chipotle and they said they have not received a order - seriously?! Called Grubhub, received India- not surprisingly, and cancelled. WILL NEVER USE AGAIN”

Helpful Report

Posted 4 years ago

“Update came an hour after the order and said they'd be an hour late from the notice. So 2 hours late. Then customer service ended our chat without so much as an apology. Horrible business and horrible customer service. This was our 1 and only time using them.”

Helpful Report

Posted 4 years ago

“Problems: missing meal, missing drinks, missing dessert tortilla for kids meal, and the food was tipped over in the bag with liquid pooling in the bag. When I texted the driver, he/she was dismissive. Customer service refunded the missing meal and part of one of the kids meals but were unwilling to give any kind of credit or even an apology. The fact that I have to go out and get food to replace the missing meal defeats the benefit of grubhub. I feel like I should receive a sincere apology, assurance the driver was talked to and a credit for a free delivery/food. Otherwise, I have no reason to try this service again.”

Helpful Report

Posted 4 years ago

“The driver decided not to deliver my food and throw the food in the middle of the road. The customer service lady was not happy with me... I don't know why. But at the end... No food and no money. I need to wait about 8 days to get my money back. Not fair. What a waste of time.”

Helpful Report

Posted 4 years ago

“I ordered, from grubhub, online. The order was placed for food from O'Charley's. I ordered a salad and mashed sweet potatoes as sides. When my husband arrived home with the meal there was no salad and they had given us bacon-mashed potatoes, instead of sweet potatoes. There is no way for me to know whether grubhub messed up or the restaurant. Pitiful!! This is the third time I have ordered from grubhub with only 1 of 2 being correct. I was given gift cards and have no choice but to use them. I would NEVER buy a grubhub gift card for anyone!!!! If there was a selection box for 0 stars, I would have checked it!”

Helpful Report

Posted 4 years ago

“The worst. They hook you in. Then BAAM. Fees; like hidden fees, low purchase order, minimum fee EVEN AFTER HOURS fee They're owned by seemless I'm stopping the ordering madness”

Helpful Report

Posted 4 years ago

“Driver delivered to wrong house. There should be a system in place to confirm they are at the right address. Instacart drivers keep in contact until delivery. No phone call or nothing to me to confirm. I’m disabled and can’t drive at the moment so I’m without my dinner for tonight!”

Helpful Report

Posted 4 years ago

“Poor delivery service Delivery driver delivered to the incorrect address and said they delivered to the address in the app. I only have my 1 address on my account. I will NEVER used them again. Driver wasn't even apologetic, but was combative. I contacted customer service and said there must have been a computer glitch and offered a refund, which I won't receive until 5 to 10 business days. I need to eat. I'm glad that wasn't my last dollar. NEVER AGAIN!!!”

Helpful Report

Posted 4 years ago

“Multiple times grubhub has screwed me out of the promo they said would be applied. It shows up as you're ordering but when you proceed to the checkout it disappears. Bad business practices.”

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Posted 4 years ago

“I hope this company goes out of business. They lie about everything- their promos, their advertisements, cancelling memberships, cancelling orders, refunds, you name it. They are complete garbage. I signed up for a 30 day free trial to get free deliveries on my orders. 30 day trial says you can cancel anytime within 30 days. As soon as I signed up, delivery charge wasn’t taken off the bill. Chatted with them online to resolve it. Turns out you need to reach a certain total amount to get free delivery, which they don’t tell you until you sign up for the membership. The customer rep was rude and said he would refund me my delivery fee but not cancel my membership because I’ve already used the benefits. Why advertise a 30 day free trial then? Being that I signed up for a free trial I am entitled to try out the benefits without any obligation to keep the membership. They’ll lie and change up the rules just so they can squeeze as much dough out of you as they can get away with. Avoid them at all costs.”

Helpful Report

Posted 4 years ago

“I ordered 4 pieces of chicken and mashed potatoes. Instead I only got 3 pieces of chicken. SAVE YOUR MONEY DO NOT USE GRUB HUB.”

Helpful Report

Posted 4 years ago

“HORRIBLE!!! Do not use!!!!! This app has cancelled 5+ of my orders after I’ve placed them and the orders that did arrive were LATE AND WRONG! The customer service is horrible! Do yourself a favor - do NOT use this app!”

Helpful Report

Posted 4 years ago

“Not even worth leaving a review for, I was sick and didn't want to go out. They delivered to wrong address, then will I called they did not offer to bring the food to my location. Had to go out and get my own food.”

Helpful Report

Posted 4 years ago

grubHub is rated 1.1 based on 1,790 reviews