grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

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1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After my food was delivered to some one else, driver must have had a problem with the alphabet, I live in L ( big letter on the block) but it was given to a person in C block . At a later time I gave them another chance. Weeeell, waited and waited, time changed twice and I had to call GH. Answer - they were short on drivers. Sorry, not my problem.Don't take any orders then. Ppl want warm food. Yesterday I gave them ANOTHER chance, silly me. Ordered food at 4:45 pm, delivery time given 5:37 pm. Guess what, It chanced till 6:51 pm ! I almost got the hiccups. Was on wait on the phone for 40 min before I got thu to GH. Long story short, driver went to wrong restaurant but was in route to bring it to me within 15 minutes. While I was on the phone with the rep, I got an email telling me that my order was cancel due to the restaurant not taking any more orders !!! GH app is deleted. Wish I could give half a star”

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Posted 4 years ago

“Bad. Just all bad. 100% of EVERY order I put in with grubhub, they accept, take my money, wait an hour or sometimes more for my food, then they cancel the order & I also don’t get my money back for 5 days. Think about what I’m saying. EVERY single time I use Grubhub, this happens. How are they still going when their competitors DoorDash, Postmates, & Uber Eats don’t do this to their customers??? I can handle something happening once. But, EVERY time? That’s not a restaurant problem, that’s a Grubhub problem. Don’t order through these guys because they will take your money, waste your time, you won’t get your good, won’t get your money back for 5 days, & hopefully have enough time & money to order elsewhere so that you can actually get the food you ordered & paid for. Grubhub is an absolute joke.”

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Posted 4 years ago

“Worst Delivery Service Drivers are rude and cannot deliver to correct house. Unable to differentiate between 223 an 233 on house numbers. Cannot see difference of vehicle in driveway and empty driveway. Even with texted directions. Customer service does nothing but refund fees. No fixing of driver issues.. Avoid at all costs.”

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Posted 4 years ago

“Horrible, Horrible horrible. I believe they steal, food I've ordered for. Never an option to retrieve. I would NOT recommend,”

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Posted 4 years ago

“I had skipped lunch and by 230 ,while stuck at work,was ravenous;So I downloaded the GH app and placed my order at 235.Was told it would be there by 313.Then got a notice that it was delayed until 3:38(the restaurant was 10 mins away).the food did not arrive until 3:55(5 mins until the end of my shift),The driver could barely understand English,the drink order was incorrect, and the food was ice cold. I've deleted the app and will never use this service again.Plus their rates are insane!”

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Posted 4 years ago

“Worst experience ever. I used Grubhub and 2 dinners are on my receipt from GH but only one is listed on the receipt attached to the bag. What happened? Great, I get refunded by GH but now I don't get dinner. Also, that was the soggiest no filling egg roll ever.”

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Posted 4 years ago

“GrubHub is the worst pretend service ever!! Trying to use a Christmas gift certificate and had the most horrible experience that had me calling the company. All they would do is offer a discount on next order.....the not funny thing is, they have canceled my order twice 2-3 hours after the order was placed due to delivery. The first order that I did get came almost 2 hrs. late, needless to say cold and not good! I tried again with a local mexican place and it was also 2 hours late! Had to throw away because everything was soggy and really cold! They always try to give you a discount off of next order but i can't get the food!! The last time I called to have them refund the gift certificate I can't use they hung up on me!!!! I was not being disrespectful or ugly but they do not want to give money back! I was excited to get this but my son should get his money back!! I they had a 0 to give mine would have been below 0”

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Posted 4 years ago

“Worst customer service ever. They don't give proper instructions to the driver. The driver left my food outside the building on the ground right in front of the building gate where everyone walks through, although the instruction was written clearly to drop off the food outside my apartment unit, not outside the building. I had to throw away the food as it was left on the ground outside the building. When i called the customer service, they offered me 99 cent refund. What a joke!”

grubHub 1 star review on 10th March 2021

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Posted 4 years ago

“In a strange city, with disabled child for a hospital procedure appt. Ordered grubhub, tracked it, showed up as delivered...only the order was never received. Complaint filed, money refunded, restuarant called to inform them that my order was never received and likely stolen. Thanks for violating the ADA act in regards to a child, Grubhub.”

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Posted 4 years ago

“I just wanna do a shout out to Erin in Alton IL! I typed the wrong address in and she was amazing and understand and even delivered my food when I messed up! The most amazing delivery driver! She went beyond what I would expect from a driver! Thank you!!!!!”

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Posted 4 years ago

“Grubhub is absolutely awful! Their one job is to get your food delivered to you. Two out of five times, that didn't happen. Two of my orders I never received. One was left outside my complex around the corner. I didn't find it until 2hrs after it was delivered. Incompetent, is how I would describe grunhub”

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Posted 4 years ago

“OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but Grubhub refunded my money, so I gave the cost of the order to the delivery driver.”

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Posted 4 years ago

“Made first purchased at 4pm today...after 20 minutes later my order was canceled. I had to re ordered again second time at a different restaurant...I was notify driver is at the restaurant picking up my order then few minutes after it notifies me my order got cancelled. For the third time re-ordering of the day...and it is 6pm I placed an order again...driver went pick up food...and 45 minutes after I got a message saying my order had delivered at the address I provided. I opened my door nothing was left at my door, no food! My food went missing tried contacting the driver but couldn't get a hold. I'm now sitting at 7pm wondering where is my food. Poor service it will be my first and last from GrubHub!!!! Very disappointed!!!”

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Posted 4 years ago

“Driver forgot half my order. Was extremely rude and hung up on me. Never did get the rest of my order. Also, the food I DID get took over an hour. NEVER AGAIN. DON'T USE THIS APP!!!”

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Posted 4 years ago

“Just the worst. Have messed up orders on multiple occasion. And by extension messed up my evenings. Often taking the money from the credit card or PayPal but never sending the order to the restaurant. If there's anyway to aid in their demise please let me know. I'm done. Peace out.”

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Posted 4 years ago

“Daniel my food on time even though it was icy roads, He was polite and professional. Great Service!”

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Posted 4 years ago

“Never showed up! Said it was delivered after an hour wait...grub hub won’t tell me where it is...like scum bag neighbors kept it or driver ate it...disabled & diabetic...not impressed. They refunded my $ but not my $5 coupon...gave me $10 4 inconvenience & when I said what about my $5 coupon they said u were refunded & credited $10. So 3 ppl on a Friday, one disabled and diabetic, 3 hr wait, no dinner but we got a $10 credit!!! 😆😤🤬”

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Posted 4 years ago

“My very first time ever using grubhub, it's the end of the week, I dont feel like cooking or leaving the house again so I decided to try it out. Not only did we wait an hour and a half, but we were missing more than half of the items. 3 out of 5 things ordered was never delivered. And money was refunded (in 5 business days) buy I'm celiac so I already have to be strict with what I eat. My son got to eat at least, but I basically ended up eating ham wrapped in lettuce mayo and cheese for dinner and my husband had an excuse to go with his buddies for the night. 2/10. Would not recommend.”

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Posted 4 years ago

“A $22 order from Franco’s pizza cost $50 with service charge,delivery charge and 25% recommended tip for the Driver who they say doesn’t get any of their charges.. a total scam and rip-off.”

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Posted 4 years ago

“I work for a restaurant and the driver shows up with her boyfriend???? And no mask!!!!!”

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Posted 4 years ago

grubHub is rated 1.1 based on 1,728 reviews