grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Literally the worst experience ever. The driver Anthony phone # 773-945-5734, was literally the worst driver that has ever happened. He got lost and was trying to find a house instead of the business that clearly was listed on the delivery. Then he said he delivered the food and left it outside a glass door. I was waiting by the entrance previous to that and no car ever pulled in. When I tried to reach out to him he blew me off and texted that he doesn't know what to tell me and to go ahead and call grub hub. All he had to do was answer and tell me what door he left food by. Our entire company will never use grubhub again, and this Anthony is the absolute worst representative or employee. I would fire him instantly if it was my choice. After waiting an hour and a half I had to call grubhub to get a refund. If I could give negative stars I would.”

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Posted 4 years ago

“So we have used Grubhub a few times but the last two are the final times we will use this service. The past experience I ended up canceling the order after waiting two hours for my meal. I called the restaurant directly and asked about it and they said the order was ready over a hour ago but the driver had not picked up the order. This time the same thing hour and a half later waits for my meal and the restaurant says it is sitting there. Can’t wait for a cold dinner.”

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Posted 4 years ago

“Delivery day before thanksgiving for a large family meal. Driver never picked up or delivered paid for and ordered 1 week in advance. Following week food delivered at someone else’s home:. Acted as if it was my fault. I have a light on a sign for deliveries i even described the wreath on my door. Horrible not to be trusted with food”

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Posted 4 years ago

“First time using Grubhub. Placed order at 6:29 and food did not arrive until after 8:00. Appeared from tacking driver that he made several deliveries before making ours causing delays. As time from restaurant should have been 10 mi items but it took 30 minutes meaning our expensive dinner was cold”

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Posted 4 years ago

“Two orders in a row I haven't gotten the drink I ordered (though I have gotten a refund). The drivers need to double check the orders and make sure they are complete.”

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Posted 4 years ago

“Horrible! I'm here waiting for my food very hungry! And they canceled my order because the restaurant was closed. Why tf do I get charged for it? And now wait 5 business days for my refund. This is the 2 time I had a error with ya. I refuse to use this company again. Horrible!!!!!!”

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Posted 4 years ago

“Placed first order at 4:21pm. After 2 hours of no driver showing up we cancelled and got a refund. Placed a second order and no food showed up again!! Waited 2 hours for this one too. Called the restaurant and the food was picked up an hour ago. Should be a 15 minute drive, even with the snow. 2 different drivers literally stole our food tonight!! Called and they said they would credit but still hasn’t happened. Unbelievable. Do not order from here!!!!!”

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Posted 4 years ago

“First experiences were fine but lately orders take more than an hour. Delays and no drivers for my order. This is ridiculous.”

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Posted 4 years ago

“I ordered my meal for my family and the driver only picked up half my order and lied and said it was the restaurants fault ! Forced me to go pick up my own food ! This is the 3rd strike with grub hub !! I’ll never use again !”

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Posted 4 years ago

“Placed an order fir 1 pepperoni pizza, 3 tzatziki and pita and a Grecia Delight pizza. Got 1 tzatziku and pita, cheese pizza and Grecian delight. I paid a total of $97 for my order. Grub Hub is the one who placed the wrong order to restaurant. Restaurant charged Grub Hub $37.74. Called Grub Hub. After explaining several times what was wrong Grub Hub ended up giving me a 37.74 credit (yes same as what restaurant charged) but to refund my wrong pizza and missing tzatikis. I don't feel I should be charged $20 in fees when they got it wrong. Meanwhile my kids don't have their lunch because they eat the tzatziki. Wont be ordering from Grub Hub again.”

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Posted 4 years ago

“Usually, very friendly people deliver the food. Also...my order is wrong in some way (whole orders, multiple sides, etc.)...and everytime i order, it is worse. Unfortunately have to move on with delivery apps.”

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Posted 4 years ago

“Never arrives on time have to constantly call”

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Posted 4 years ago

“Terrible experience used grub hub to order from captains broil today at 2:58pm it's 4:35 no sign of the food”

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Posted 4 years ago

“Order Chinese spent 100, received child sized food called restaurant the phone number was disconnected and the restaurant was getting torn down... so first of all where did my food come from no one could answer that tried called grub hub after being hung up on twice finally got a lady to refund my money but no one could get ahold of the driver and ask where he got my food from since the supposedly restaurant we ordered from is permanently closed. So that raises questions on how grub is receiving our information and just going where ever they want to get the food this is absolutely ridiculous so not only did I waste most of my night trying to get ahold of somebody I didn’t get to eat the dinner I bought either because I’m not eating food I don’t know where it came from grub hub is a joke I would never order from this site ever again!!!”

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Posted 4 years ago

“Worst experience Worst experience Red Robin Order was missing milkshake, Burger was cold and soggy So they refunded me for the shake and burger after having to contact customer service twice. Now I still end up paying 14.00 for a side of broccoli and cold fries. I was warned about Grubhub but took a chance. Stupid me. What an aggravation on a Saturday afternoon. Now I find out they wont refund for a week AND they have blocked my ability to leave a review. UNREAL!”

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Posted 4 years ago

“We will never use GrubHub again. Grub Hub Driver backed into and destroyed our beautiful 5 feet rock planters on our driveway, and Grub Hub refuse to take responsibility. Not only they are super overpriced, but they also hire lousy and uninsured drivers to deliver the food. Don’t use them. We filed a police report and they tried to reach them and the driver. Nothing! Half the stuff is not delivered anyway. They probably eat it on the way. With all these horrible reviews, I don’t know how they stay in business!”

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Posted 4 years ago

“Ordered food on 9-8 and order said to be delivered in 1 hour. Within 30 minutes delivery time jumped twice an hour each making delivery 3 hours later. Can you say COLD FOOD!”

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Posted 4 years ago

“Grubhub is overpriced, my deliveries are always late/food never hot and their customer service is terrible. DoorDash is a million times better!”

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Posted 4 years ago

“First time using grubhub/seamless and everything seemed to be just like any other delivery service. I added in the notes to just drop the food at the door. The driver arrived at 8:53 pm at my house. She sat in her car until 8:57 pm and then left. On the order form online it said the food was delivered. I used the contact number on the order form to call her. When she answered I said " I noticed it says the food was delivered can you tell me where you dropped it as I don't see anything", she immediately went off raising her voice and telling me that she waited there for 20 minutes. I asked why didn't she just drop the food at the door like the instructions said and she said because I didn't answer my phone. I asked if she was going to turn around as I immediately called her once she left and she was still in the neighborhood. She said no, I missed my delivery and hung up!? I have cameras outside my house that show the exact time she pulled up and left. I have no missed calls or texts so I reached out to consumer support. They in turn reached out to the driver and after sitting on hold for 10 minutes got back to me with, "So the driver said she waited at her house for 20 minutes and called you, she left because you never responded. This is what we will do for you, I'll give you 25% off your next order." I asked the customer care about the refund for the food I didn't get and she said since I missed the driver and didn't answer my phone they weren't going to refund me the money. I proceeded to tell her I'll pull my phone records and video surveillance to give to my attorney to solve this. She responded, "Well if you're going to go that route then I will issue the refund for your purchase tonight." I was unbelievably upset at the unprofessional-ism of this company. I will NEVER use this service or grub hub again and will make sure everyone I know, knows how awful of a service this is.”

grubHub 1 star review on 26th August 2020

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Posted 4 years ago

“I waited two hours for my food and my order was cancelled without an explanation I called customer service and they don’t know why my order was cancelled I will never use grub hub again”

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Posted 4 years ago

grubHub is rated 1.1 based on 1,728 reviews