grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,871 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,871 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd time in a row that my nacho fry burritos had no fries 🤦 I was basically called a liar and refused a refund! What a joke!”

Helpful Report

Posted 3 years ago

“We don’t use GrubHub but we ordered delivery from subway who does use GrubHub and every time we do there is an issue with their driver they never show up to our address and the last time we ordered from them they never delivered our food but said they did… We were told they were going to issue us a refund and it takes 3 to 5 business days to get our money back we waited a week and called to find out where our refund was because we never received it. Magically they could not find our account via phone number or email or name and was requesting an order number when I went to retrieve the order number from my email all of my emails from subway were magically missing out of my phone to suspect as hell and they were absolutely zero help so now we were out 37 dollars and never even got to eat… We will never use GrubHub and we will never order from anyone who does to deliver and I suggest you do the same they are the worst company ever and the worst customer service ever!!!!! I’ll give them negative stars if I could… We are reporting it fraud…”

Helpful Report

Posted 3 years ago

“It was my first time using Grubhub and they failed to deliver most of my order from our local McDonalds. Call the McDonalds and they said the Grubhub driver only took one bag and rest of order sitting there still. Now everyone hungry and no food. Will not use Grubhub again.”

Helpful Report

Posted 3 years ago

“Lost are food and can’t even answer a dang text or call to talk to us”

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Posted 3 years ago

“Ordered 3 times. They cancelled 2 and they said we ll refund you. We are all hungry waitting for food here. Ridiculus.”

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Posted 3 years ago

“Constantly late or have no available driver. Of course they don't tell you that when you order and they charge your card immediately. Nobody of value worth speaking with and they simply give you the same canned responses via their chat. Terrible Service!!!!!!”

Helpful Report

Posted 3 years ago

“ETA for delivery kept pushing back and was an hour later than they said. My food sat done at the restaurant for 40 minutes while the grub hub gal delivered to other addresses. Horrible service.”

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Posted 3 years ago

“Didn’t even deliver to the right place and not only that it took 3 hours!!”

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Posted 3 years ago

“I'll NEVER use them again! I was trying to order a delivery for my cousins that just lost their sister and living out of state was something I could do for them. After completing the order online and getting the confirmation let them know it was coming and when it should be there. I didn't look for over an hour and a half and noticed that 15 minutes later I got an email that the order was cancelled. I have never been so embarrassed to have to call and tell them it wasn't coming.”

Helpful Report

Posted 3 years ago

“Order incomplete, overpriced, lower price guarantee, is not true.”

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Posted 3 years ago

“Food was delivered to wrong place and was cold been over the refund time and yet have to wait longer never using this again”

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Posted 3 years ago

“Nothing ever arrives on time. After oaying a delivery charge, service charge AND a tip, good business would be delivering in a timely manner.”

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Posted 3 years ago

“It is the restaurant typically when their is an issue but today, it 100% was the driver Chelsea in Ohio who stole my entire order, marking delivered as she sat a block away from my house. You’re trifling road side garbage. Do better grub hub. Making money is important but you’ll soon see how fast you decline if you hire any trash that applies.”

Helpful Report

Posted 3 years ago

“Literally everytime I order: the order is wrong, a missing item, it's cold, they can't find a driver, it's late. Never again. Do not use”

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Posted 3 years ago

“I would say eight other 10 times I’ve ordered from them have been delivered to the wrong address. And I’ve always asked for a refund. The same thing happened to me today and they said I requested too many refunds and then wouldn’t give me a refund. So I pay for something I never received. There are pathetic company please please do not order from them”

Helpful Report

Posted 3 years ago

“This app always cancels my orders.. always way too late to make other meal plans.. I now hate with every fiber of my being, this business. I hope they go bankrupt”

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Posted 3 years ago

“We will never use Grubhub again. Enough said!”

Helpful Report

Posted 3 years ago

“horrible service. I scheduled a delivery then it was delayed. I then received a call that they would have to cancel my order because the driver's card was declined at the restaurant. I paid for the order, however the card being used by the driver didn't work so I had to get a refund. They didn't offer to get another driver or offer any other accommodations. First time using and will NEVER try again!”

Helpful Report

Posted 3 years ago

“I never used grub hub before first timer It seemed promising driver called said was leaving the place I said ok meet you outside let's just say I got an refund first called driver no answer. Got an text a aying food still on way I'm still waiting so basically I'm under believe that driver left food someone took off with it site said delivered or it never was delivered or possibly still on way again remind you I'm still waiting and seen uber eats delivered an order Save your self the headache DO NOT ORDER FROM GRUB HUB BAD BAD BAD FIRST IMPRESSIONS”

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Posted 3 years ago

“Never showed up. Cancelled order. Will never use Grubhub again.”

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Posted 3 years ago

grubHub is rated 1.1 based on 1,871 reviews