grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,727 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,727 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every second order gets cancelled. If I try, maybe I will get a response saying that the restaurant was closed. Also one time the delivery person simply never showed up. Avoid.”

Helpful Report

Posted 3 years ago

“I placed my order at 3:36 and got told my food was already done and would delivered by 4:20, that’s usually how long I wait and it’s usually on time. the girl I had was extremely rude, I asked when my food was gonna get here because the time got pushed back 3 or 4 times and she come off rude when I asked what the hold up was and they took my order back and still haven’t received it and I waited over an hour now. really slow and bad service”

Helpful Report

Posted 3 years ago

“I’ve ordered from them to get some subs from Jersey Mike’s often they were late. Service fee was a dollar and delivery was a dollar and I took five dollars to the driver. I ordered Mission Inn barbecue which was about 2 miles away from Jersey Mike’s for some people at my house my bill showed $60.40. I put in an eight dollar tip and the tax was five dollars and change. When I went back to search to see how long it was taking because they were very late I realize they charge my credit card and $91.50. They added a 699 delivery charge and $11 service fee. I called customer support the first time and got hung up on after being placed on hold. The second time the girl from India did not tell me where the $11 went and why there was a $6.99 delivery charge on top of the tip I was leaving. Enjoy your money GrubHub because I’ll never uses your service again and will tell everyone I know about this horrible experience.”

Helpful Report

Posted 3 years ago

“I used GrubHub regularly for a 1 month period. Horrible service. Late on multi occasions. Complained about 3 meals that were extremely late or the food was horrible to customer service. They stated they would give me a credit which I never received. Avoid this company.”

Helpful Report

Posted 3 years ago

“First time using it. Placed order at 12:10 and said it would be here by 12:37, reasonable. Received update that was delayed to 1:07 pm. Ok. Then another update for 1:40 pm. Now thinking there is a issue. Called the Chipotle and they said they have not received a order - seriously?! Called Grubhub, received India- not surprisingly, and cancelled. WILL NEVER USE AGAIN”

Helpful Report

Posted 3 years ago

“Update came an hour after the order and said they'd be an hour late from the notice. So 2 hours late. Then customer service ended our chat without so much as an apology. Horrible business and horrible customer service. This was our 1 and only time using them.”

Helpful Report

Posted 3 years ago

“Problems: missing meal, missing drinks, missing dessert tortilla for kids meal, and the food was tipped over in the bag with liquid pooling in the bag. When I texted the driver, he/she was dismissive. Customer service refunded the missing meal and part of one of the kids meals but were unwilling to give any kind of credit or even an apology. The fact that I have to go out and get food to replace the missing meal defeats the benefit of grubhub. I feel like I should receive a sincere apology, assurance the driver was talked to and a credit for a free delivery/food. Otherwise, I have no reason to try this service again.”

Helpful Report

Posted 4 years ago

“The driver decided not to deliver my food and throw the food in the middle of the road. The customer service lady was not happy with me... I don't know why. But at the end... No food and no money. I need to wait about 8 days to get my money back. Not fair. What a waste of time.”

Helpful Report

Posted 4 years ago

“I ordered, from grubhub, online. The order was placed for food from O'Charley's. I ordered a salad and mashed sweet potatoes as sides. When my husband arrived home with the meal there was no salad and they had given us bacon-mashed potatoes, instead of sweet potatoes. There is no way for me to know whether grubhub messed up or the restaurant. Pitiful!! This is the third time I have ordered from grubhub with only 1 of 2 being correct. I was given gift cards and have no choice but to use them. I would NEVER buy a grubhub gift card for anyone!!!! If there was a selection box for 0 stars, I would have checked it!”

Helpful Report

Posted 4 years ago

“The worst. They hook you in. Then BAAM. Fees; like hidden fees, low purchase order, minimum fee EVEN AFTER HOURS fee They're owned by seemless I'm stopping the ordering madness”

Helpful Report

Posted 4 years ago

“Driver delivered to wrong house. There should be a system in place to confirm they are at the right address. Instacart drivers keep in contact until delivery. No phone call or nothing to me to confirm. I’m disabled and can’t drive at the moment so I’m without my dinner for tonight!”

Helpful Report

Posted 4 years ago

“Poor delivery service Delivery driver delivered to the incorrect address and said they delivered to the address in the app. I only have my 1 address on my account. I will NEVER used them again. Driver wasn't even apologetic, but was combative. I contacted customer service and said there must have been a computer glitch and offered a refund, which I won't receive until 5 to 10 business days. I need to eat. I'm glad that wasn't my last dollar. NEVER AGAIN!!!”

Helpful Report

Posted 4 years ago

“Multiple times grubhub has screwed me out of the promo they said would be applied. It shows up as you're ordering but when you proceed to the checkout it disappears. Bad business practices.”

Helpful Report

Posted 4 years ago

“I hope this company goes out of business. They lie about everything- their promos, their advertisements, cancelling memberships, cancelling orders, refunds, you name it. They are complete garbage. I signed up for a 30 day free trial to get free deliveries on my orders. 30 day trial says you can cancel anytime within 30 days. As soon as I signed up, delivery charge wasn’t taken off the bill. Chatted with them online to resolve it. Turns out you need to reach a certain total amount to get free delivery, which they don’t tell you until you sign up for the membership. The customer rep was rude and said he would refund me my delivery fee but not cancel my membership because I’ve already used the benefits. Why advertise a 30 day free trial then? Being that I signed up for a free trial I am entitled to try out the benefits without any obligation to keep the membership. They’ll lie and change up the rules just so they can squeeze as much dough out of you as they can get away with. Avoid them at all costs.”

Helpful Report

Posted 4 years ago

“I ordered 4 pieces of chicken and mashed potatoes. Instead I only got 3 pieces of chicken. SAVE YOUR MONEY DO NOT USE GRUB HUB.”

Helpful Report

Posted 4 years ago

“HORRIBLE!!! Do not use!!!!! This app has cancelled 5+ of my orders after I’ve placed them and the orders that did arrive were LATE AND WRONG! The customer service is horrible! Do yourself a favor - do NOT use this app!”

Helpful Report

Posted 4 years ago

“Not even worth leaving a review for, I was sick and didn't want to go out. They delivered to wrong address, then will I called they did not offer to bring the food to my location. Had to go out and get my own food.”

Helpful Report

Posted 4 years ago

“We are going on 11 times with you in the last year and a half and never ever have received warm food or the right order or delivered to the right address. You GrubHub are by far the worst delivery service we have ever seen! We continuously try in hopes that it will be better. Never ever is it better. Please train your drivers better and stop making them pick up deliveries in between other deliveries so that the food is not so freaking cold. Tonight on July 11, 2021 we saw that the food was picked up at 7:20 and we did not receive it until 910. You GrubHub have no idea what the f. you’re doing Why anyone would ever go to you all this many times is beyond me. Only because of my wife have we kept trying. But we are done. Never again will we order from you again. You truly should not be in business. You were making your clients look bad and I do not know why they use you”

Helpful Report

Posted 4 years ago

“There site & app is useless for a business if one location is ordering and someone (like a CEO) is paying from another location. Their "Cart" application is the worst. It clears as soon as you log out of your own account, so noone else can log-in and pay! Even if you do NOT log out and you are looking at your order in the cart. If you log-in from another device or computer, there's NOTHING IN THE CART!”

Helpful Report

Posted 4 years ago

“I told grub hub where to deliver and they left the food on the porch of a neighbor who was out of town. The food was cold. I won’t use Grub hub again.”

Helpful Report

Posted 4 years ago

grubHub is rated 1.1 based on 1,727 reviews