grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,725 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually I would give zero stars if it was possibly. Yesterday the Grubhub driver brought me a meal that was ordered by someone through Uber Eats. Grubhub’s customer service was horrible. All the girl would offers was some certificates that I could use on another order or I could file an appeal to get a refund. She said her computer wouldn’t allow her to give a refund. I asked her to contact the restaurant and reorder my food. She replied her computer wouldn’t let her. I asked for a supervisor and she stated that she was. I asked for someone higher up and of course she said she wasn’t allowed to transfer. Instead I got a bunch of certificates for the amount I spent so I could reorder my family’s meal. They have to be used in 30 days and to top it off the fine print says that I can only use one per order. So I’m stuck trying to make multiple orders or lose my money. I’m being penalized for their driver’s error. This is a very poor excuse for customer service.”

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Posted 1 year ago

“Horrible hiring and practices. Two times in a row Grubhub told me “the driver ran off with your food.” Horrible customer service.”

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Posted 1 year ago

“They enhance the prices, an order will cost $50 but is i picked up is $24”

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Posted 1 year ago

“I have ordered food from them in the past couple of months and my food was over an hour and a half late. Then when it was late they put it on my front porch with no knock or nothing. So don't believe that guarantee your food will be on time because it won't. My food was cold and some foods you just can't eat cold, sorry. The credit was just not good enough when you have a bad experience and can't enjoy the food you wanted to eat. I have never had any issues with Doordash like this and I give it no stars actually. The food was expensive and I gave a tip and this was a horrible experience twice. Trust me order from Doordash you will be happy!”

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Posted 1 year ago

“Ordered a Dunkin order (large order with good tip) scheduled for delivery at 8 am for a work meeting at 8:30 am. Pre-ordered and pre-scheduled. Driver is all over the place on the map after picking up order, bypasses my work and appears to be joyriding all over the city. Order is marked as delivered when driver is miles from my workplace - I look like an idiot as said work meeting. It takes ages to fix and initially I was refunded only the delivery fee — for food that was either stolen or never picked up. Terrible service and terrible driver. App is deleted and I will not use again.”

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Posted 1 year ago

“Delivery drivers are constantly dropping off orders to the wrong apartment. I even have it set that they're suppose to knock on my door and physically hand me the order. I've finally got fed up with the incompetence so canceled my membership and will be switching to DoorDash. Grubhub, there's a reason you're losing customers and it's due to your drivers, costs of said incompetence and lack of service. Maybe actually give the drivers an incentive to deliver to the correct address, like requiring customers to only be able to give a tip once they receive the order instead of before. And not take a cut from that tip.”

grubHub 1 star review on 16th August 2023

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Posted 1 year ago

“They lied about where they got my grilled cheese sandwich. On Grubhub's website it says Fame Grilled Cheese when that place does not exist & then I found out that the place it came from was Village Inn. Be honest & get rid of the phony Concept Fame Grilled Cheese place & put in Village Inn since that's the real place it came from. Very deceiving!!!”

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Posted 1 year ago

“Absolutely horrible! They offered me a one-year free Grubhubpolus through my BOA credit card and I signed up for that. Now I just noticed that they have been charging for 5 months. I immediately cancel the membership. This sounds like scamming people to me. Stay away from Grubhub!! Use Uber Eat or something!”

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Posted 1 year ago

“I have some words that would get me in legal trouble if I posted them here on google in reference to Grubhub! This is absolutely the worst delivery platform I have EVERY worked for in the short 35 years I’ve been in this earth!!! I put in a good 6 months of delivery driving for grubhub and on 3 separate occasions, they denied and disregarded my cash out payments. I called and emailed on countless occasions, trying to get grubhub to see that they made a financial error when it came to paying me for the deliveries… they told me to visit the Q&A, which tells me NOTHING about how I can get back the money I’ve earned!!! Whenever I get the chance, I will be going after grubhub for everything they have taken from me. My pride, dignity, hard work, my gas, and my time!!”

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Posted 2 years ago

“Your driver left my food somewhere else then my address and when I tried to have the tip refunded I was denied because I didn’t have an account with them. Terrible service and will never use them again.”

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Posted 2 years ago

“Last year I placed an order for delivery. I receive a notification that the order has been delivered. It had not been delivered to me. I contact Grubhub and the refund me. a day later I run into a neighbor THROWING OUT my dinner from the previous night. Apparently the delivery driver went to the wrong apartment (happens, not a big deal, right?). however, the neighbor opened their door and TOLD the driver this was the wrong apartment and his response was, "you should just eat the food then." and walked away. Fast forward to last week. I place another order. Got a notification that my food was running late. Then, the driver arrives and calls me saying he is here. I ask where as my complex confuses people (despite signage all over the complex with directions). The driver just keeps telling me he is here. I continue asking where while explaining that my complex is #14 but my apt is #46. I keep explaining I need to know where so I can direct him and meet him. I finally understand that he is inside one of the many doorways, ask him to go outside and read what is above the doorway. Lo and behold he is at doorway with apartments 1-4, not near #46. I then tell him to start walking towards my apartment and I will meet him. He tells me his car is parked illegally and that, basically, he does not want to meet me. Twice during this call he tells me he should just leave with my food. I walk out and meet him – which sort of defies the purpose of delivery. I attempt to contact Grubhub that evening and every time my phone went to sleep the chat ended before I could get someone. I try the next day where I am offered a $5 GC - I say no thank you and I want a supervisor. I am told I will get a call (this was a Thursday). No call by Saturday and I reach out again. Now I receive an email offering $25 GC. I reply stating that I am not looking for a GC that I want to speak with a supervisor to discuss ongoing issues with delivery. Now, over a week later, with lots of back and forth I still have not spoken to a supervisor (although I did miss a call from someone late last evening who left a message and said they were a supervisor but had obviously not bothered to review the chats/emails). I finally replied this morning saying I was available for the next 3 hours and that someone should reach out. Next email is offering a $50 GC - I said no thank you and that I would no longer be a customer if I did not hear from a supervisor. Time came and went - I just submitted a request on both Grubhub and Seamless to delete my accounts. Doordash can have my hard earned $$ since GH and Seamless (since Seamless is run by GH) do not want to fix an egregious issue with their drivers.”

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Posted 2 years ago

“Ordered food and only received half of it. Contacted them through chat and was refunded for what was missing but when I mentioned it would cost me another delivery fee the rep ended the chat. I responded and someone else joined who refused anything more than refunding the cost of the missing item. No offer to credit my account or anything. Allergies were completely scripted and not helpful at all. Will not use this service again.”

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Posted 2 years ago

“I am so disappointed and upset with my experience with grub hub. I will never place an order again. I placed my order for a 5:30 delivery. The restaurant was not far from my house. Received confirmation and all. Right before 5:30 I get a message my order is on its way. And then a confirmation of delivery. Well it wasn’t. I called customer service and they apologized and cancelled the order …. Called the restaurant and they never received my order, made my order, or had a grub hub delivery pick it up!!! I called grubhub back and they agreed to replaced my order with no charge. I was given the same order number as previous and the order was never placed!! 3 hours later I have no food, hungry children. I was lied to and made false resolution. NEVER AGAIN”

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Posted 2 years ago

“In 2022 I used Grubhub frequently, but in December 2022. A charge appeared on my credit card that was a duplicate charge of two transactions in April 2022. My credit card tried to dispute it to no avail, Grubhub stated they only keep transactions for 6 months so couldn’t verify if new or old transactions. So I’m out almost $75 due to their screw up. No more use of Grubhub for me!!”

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Posted 2 years ago

“Operation of app is still a joke. Grubhub cash does NOT apply when it should. So guess what, you have to waste more time talking to "customer service", yet another joke! If you enjoy jokes, lies, not working with any type of a professionalism what so ever, than this is the one for you! Go stress yourself and enjoy!”

grubHub 1 star review on 26th March 2023

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Posted 2 years ago

“Placed an order in San Marcos, Texas. Kept getting delayed and delayed. Finally called them and they said they have no available drivers here. Would have been nice to know upon ordering, not an hour and a half later. Canceled order, got full refund and $5 towards next delivery, but I will never use them again.”

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Posted 2 years ago

“Yeah I'm just gonna leave this screenshot as it speaks for itself”

grubHub 1 star review on 11th March 2023

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Posted 2 years ago

“Tonight is the last time I will ever get delivery through GrubHub. They have the worst customer service. I placed an order at 7:04 PM with an ETA on my food of 30-45 minutes. Then I get a text saying that it's going to be another 30-45 minutes. I finally get a text message saying my order has been delivered. I open my door and what do I see...NOTHING! I usually get a text message from both the app and the individual driver when my order is delivered, but this driver didn't even bother to text me. So I just received the standard delivery text. When I contacted customer service, the representative was giving me the run around when I asked her to either find out where my food was or provide me with a refund. She asked me for my address, phone number, etc. I was like I've been waiting for this order for 1.5 hours and then waited in the chat queue for another 15 minutes. I want a refund or my food. She said, "Let me see what I can do." What exactly is that supposed to mean? Taking someone's money and not delivering their product is stealing! Then she rudely just transferred me to a manager who was magically able to process a refund in a matter of minutes. He offered me a $15 discount code for my next order, but I told him to keep it. This whole situation was absolutely ridiculous! I would say 7/10 I use Grub Hub there is a problem with the order. Missing items, slow delivery, cold food, delivering stuff to the wrong address. This was the last straw for me. Luckily I have GrubHub plus free through my Amazon account because I definitely would not spend a single penny paying for this service! Now it's 9 PM and I have to go find something to eat. Unbelievable!”

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Posted 2 years ago

“I don't blame driver's I blame management. Didn't even have the guts to talk/chat with me over my issue.”

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Posted 2 years ago

“Tonight , the worst experience! I ordered my meal for tonight my last $40.00 and they cancelled my meal instead of fixing the mistake. Now no food or money or order from no where and. They do not care. It is a whole bunch of call center idiots from probably over seas she hung up on me the Chinese yo yo”

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Posted 2 years ago

grubHub is rated 1.1 based on 1,725 reviews