grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,953 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,953 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just paid 147.00 four three delivered mexican meals. Service charge 9 something. Tip 24 something. Add-ons increased cost to almost double. But portion smal and very small amounts of add ins. Will skip grubhub and just go to favorite mexican for half the cost and get better food.”

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Posted 2 years ago

“grub hub supposedly has 100 percent guarantee & after putting in special instructions no onions he is allergic & calling the restaurant to ensure no onions we got onions ! not to mention the discrepancy in the bill i was sent & the actual charge to my credit call & a 38 minute phone call , they only want to issue me a refund for 14$ & i emailed & called to communicate the issues , i will never use grub hub again & im not satisfied in any way ,form or fashion & it won’t let me upload the picture of the food that was riddled with green onions ! this company is a joke & i will be complaining with the bbb also”

Helpful Report

Posted 2 years ago

“I reported theft by this weird driver 10 times and they won’t take action. This company is a joke. I had to call the cops because he won’t stop stealing my food and he was no where to be found on the property. This company is illegal and my lawyers have been contacted to press chargers for negligence and theft promotion. This company should be taken off the App Store this is unreal.”

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Posted 2 years ago

“This was my first time using GrubHub and I am BEYOND disappointed!!! I placed my order for the only 6 muffins left from this place that is 2 miles from my house, yes I was feeling lazy, and now I'm paying for it. I placed my order at 11:09am, my estimated delivery window was 11:36-11:51AM. The driver Sebastiana got to the place I ordered from and sat in the parking lot for about 25-30 mins. She then left and came to the intersection that is 1.4 miles from my house and instead of coming down towards my house she went straight and then ended up over near a Shaw's/Walmart plaza, where she stayed for about another 25-30 mins, (at this point I had tried texting her twice) then left there and went to this crappy part of a crappy city, and after her being there for over an hour I called customer service, who was as helpful as they could be, they offered a full refund but I said I'd wait a little longer, at this point it was 130pm. Customer service tried reaching out to the driver, Sebastiana, whom they could not get a hold of. I said I'd wait a little longer. I waited til 2pm, the driver was still in the same location, I now tried texting her for a 3rd time, still no reply. I then ended up having to call customer service to cancel my order and get a refund. Now I'm just hoping I'll get my money back. But this was absolutely ridiculous!! As I read a bunch of reviews I understand now more! And trust me I tried using door dash first but they didn't pick up from the certain place I was trying to order from... This lady should be fired, and if you see she's going to be your delivery person, I would call GrubHub right away and insist on a different driver!!!”

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Posted 2 years ago

“I purchased a subscription on my personal card but use my company card when purchasing on occasion for meals. Went in to my company expense report and find a odd amount I didn't spend. So I went into GrubHub to see what was going on and found out they charged my company card for my subscription. Did a chat with them cause they don't like confrontation. First lady won't help and I talk to a supervisor telling me that is the card for the subscription and she can't help to reverse and put on the correct card, whats done is done. So I told her to cancel my subscription. Wtf you charge one card for subscription and then they just go and change it.”

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Posted 2 years ago

“If you want to get screwed with not only your food delivery fee and tip go ahead and use them, but they have screwed me of all three contacting the driver is not possible contacting the restaurant doesn’t help. They blame it on GrubHub GrubHub blames it on the restaurant do not use this website unless you want to get screwed. !!!”

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Posted 2 years ago

“I ordered a meal and we were unable to reach the driver with the correct directions. The driver took the meals somewhere and took a blurry photo that was not my door. Upon contacting customer service they decided to give me a promo for half of what I spent on that meal that I did not get. The promo that they gave me expired less than 60 days, therefore GrubHub stole my money and they can offer no recourse. I contacted customer support and was told there was nothing they could do. this company is in business to rip people off, They truly do not care about the customer.”

Helpful Report

Posted 2 years ago

“Amazon has this free delivery of food orders for Prime members. Grubhub offers the service. I ordered from a restaurant, on the Grubhub app the delivery fee for this restaurant was crossed out, replaced by the word "free." The total order of food was $86.26. When I clicked "pay" I was then charged with the total amount of $120.37. GRUBHUB IS AN ABSOLUTE SCAM!!”

Helpful Report

Posted 2 years ago

“I was charged twice for my order. When I noticed it through my PayPal account I called grubHub and was told they cannot do anything since it’s been more than 48 hours from when I placed my order. That is ridiculous! Cannot issue a credit - I’m done with them.”

Helpful Report

Posted 2 years ago

“I placed a Grubhub order at 7:39pm for delivery between 8:02pm and 8:17pm. Driver said delivered at 8:09pm but no order in sight. Driver took a photo of white bag only with no surroundings. After trying to contact driver with no success, I contacted Grubhub via message on their app and now I have to wait for redelivery between 8:45 and 9:00pm. I have only tried this service a few times and every time I have had a problem. I will never order from this company ever again.”

Helpful Report

Posted 2 years ago

“Consistently late deliveries. Well over an hour and a half with 20% tips. 3 cold meals in a row from restaurants within 5 miles, this will be the last time we use Grubhub.”

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Posted 2 years ago

“This app & service is a rip off. I just don't understand why anyone would use it. My wonderful neighbor gave me $50 and 1/2 of the money would go to their fees, taxes, tips, delivery fee. Ridiculous!!!!”

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Posted 2 years ago

“When I search restaurants with my address grubHub pulls up places that are quite far from my house. I don't want my food riding around in some dude's Corolla for an hour. I'll pass. Thanks.”

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Posted 2 years ago

“Grubhub offers free delivery but they have revoked that offer from when I first started paying for Grubhub+. Now only a few restaurants near me offer Grubhub+ and I'm being charged more with Grubhub+ than a competitor would offer without a membership to their service. Bait and switch garbage, do not buy Grubhub+.”

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Posted 2 years ago

“Too many fees and an automatically added tip for the driver. A tip should be at the discretion of the customer.”

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Posted 2 years ago

“I am very happy with Grubhub, the reason I gave it a 5 is when things get messed up and they do with any company, they always help to make things right. I find the prices very competitive and a lot of time cheaper than others. I have been using them a very long time and a lot more during covid, they were a lifesaver. You can't blame them for when a restaurant or driver messes up but they will help and fix the issue. Sticking with Grubhub!”

Helpful Report

Posted 2 years ago

“My $38 was never delivered and Grub Hub is offering me $5 or file an appeal. But they didn’t give me any instructions on how to file an appeal. I also have a photo of the delivery that proves that’s not my address. The table in that picture is in the lobby of another building a block away.”

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Posted 2 years ago

“First time they canceled our order 2nd time only delivered half of our food”

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Posted 2 years ago

“Driver stole my order as I was tracking him, he parked in a parking lot for a few minutes and then drove the opposite direction from my house. He took a picture driving no door or food insight. I called CS they wouldn’t give me a refund or credit. #1 worst company and food delivery service ever I deleted will never order again.”

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Posted 2 years ago

“They charge more than the location's prices through their app/website and still charge a service fee.”

Helpful Report

Posted 2 years ago

grubHub is rated 1.1 based on 1,953 reviews