grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,726 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,726 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There isn't anyway to give negative stars or I would.. This is one of the poorest excuses for a business I am aware of.. I placed an order and after waiting an additional 30 minutes reached out to customer chat.. I was told their driver was there waiting on my order.. This was a lie, I called the restaurant and no one was there or had been there.. The restaurant in Exemplary Business Practice offered to remake my order.. Grubhub canceled due to "issues" I was told they didn't have a delivery person.. A business does not take your money for a fraudulent available service and then lie about it.. I intend on contacting every restaurant that uses them and offering them much better suggestions for their business just as I did The Restaurant My Order was left sitting.. DO NOT USE GRUBHUB IN THE WEST GEORGIA AREA!!!”

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Posted 2 years ago

“We placed an order for birthday and a delivery guy came to our street address and then it's show deliver but I never got any delivery. Grubhub customer service never picks up any calls and chats. They just say will refund your order, but they don’t have the driver’s contact details. They will ruin your celebration and Grubhub doesn’t care.”

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Posted 2 years ago

“I wish I could give zero stars. The driver was over an hour late, the food had been sitting at the restaurant for over an hour, and customer service was rude and terminated our chat before the situation was resolved. Save yourself a giant hassle and just go with another delivery service. Grub Hub deserves to go out of business.”

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Posted 2 years ago

“i have ordered 3 different times in the last month and everytime there has been a delay making the order 2 hours before i receive it. today when ordering it said 30 to 45 minutes and got a message stating there is a delay. original time was 12:12 to 12:22 then got a message stating delay 12:45 to 12:49 just checked status and now its saying 1:15 to 1:25”

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Posted 2 years ago

“This company never will give their promise refunds back to your account. Never trust on them. Make a complain the first time you notice they didn´t refund you what they promise and stop using them right away. I had many problems with them for trust on them, and they never solved my complaints...Even when my orders were cancelled by them, I never received my refunds back... This company sucks...Big Liars...”

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Posted 2 years ago

“Company is completely inept. They missed half my order. I get the restaurant is partially to blame but as my representative Grubhub has to take some responsibility. It wasn't a big deal. I contact customer service and they quickly adjusted the price and placed a second order for me. The real problem came later. I placed the order with my corporate credit card. $300 lunch for my staff. I was not there to look at the receipt. A month later when I'm filling out my expense report I discover they switched the charges to my personal card. I figure they can fix it so I contact customer service and they say they can't do anything and I have to ask my bank. Which my bank had nothing to do with this and even if I did ask them I would have to get 2 different companies to agree to transfer the charges. I explained to customer service that what they said was completely illogical but they said nothing can be done. As it is this was not the first order they messed up. Worthless company and completely inept staff.”

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Posted 2 years ago

“GrubHub is easily the worst delivery service out there. I ordered from them - they indicated that they delivered my food but then nothing showed up. So, I phoned them and they placed a reorder. They then call me - 3 hours after my first order - as I'm waiting for my reorder and tell me that the driver dropped my order so they are cancelling the order. The first order was dropped? The second? The Customer Service person was not helpful. NEVER ordering from GrubHub again!”

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Posted 2 years ago

“While thinking I was on a restaurant website to place a take out order THAT I WOULD PICKUP, I was somehow and unknowingly redirected to Grubhub. Once I arrived at the restaurant to pick up my meal, I discovered that I was charged over $7 extra and for absolutely NOTHING. Customer service was no help and would not refund a dime. This is a terrible, unethical company that takes advantage of people unfamiliar with its services.”

grubHub 1 star review on 15th November 2022

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Posted 2 years ago

“Delivery times keep getting moved further and further out. B honest if u don't have a driver just say so. Membership canceled. Doordash can have the same order done in 10 min.”

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Posted 2 years ago

“Unethical business practices. After reporting that my account had been hacked, I was promised a refund. One month later, my complaint was marked "resolved" by their customer service, and no refund posted. I see this is a common complaint. I have notified the banking institutions I use for on-line purchases. I suggest everyone else do the same. This company cannot last much longer with the current "Customer service" model they employ. Do business with them at your own risk.”

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Posted 2 years ago

“Their customer service is awful. My driver was right in front of the building and then left and we didnt receive our food for another 45 mins. The driver never answered when we reached out and our food was very cold by the time it was delivered. They do not refund and will only give a small credit.”

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Posted 2 years ago

“Price was fair, delivery was extremely fast, food arrived as ordered and was delicious! Easy to track delivery.”

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Posted 2 years ago

“I didn't get my food or my refund”

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Posted 2 years ago

“At 3:42pm, I ordered from a Panda Express 12.4 miles from my house, which should have been no more than a 30-minute delivery time, including traffic and lights. Originally the delivery time said no later than 4:42pm, which okay, maybe the driver is doing multiple deliveries. Then the delivery time switches to 5:56pm, which is BEYOND absurd. If a company doesn't have delivery drivers for a location, they shouldn't include a location on their website for ordering. To be fair, they were quick to cancel and refund my order when I contacted them at 5:00pm, but I wasted an unacceptable amount of time, something that could have been avoided. I have certainly learned my lesson and will not use this delivery service again in my area.”

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Posted 2 years ago

“I actually despise Grubhub. I only use this platform over others because it carries restaurants the others do not. The company itself is just terrible- I understand many variables go into a third-party delivery service, but there are so many issues in the execution and resolution of mistakes made. One of the most awful things is getting your food delivered and noticing something isn't right, for instance, my order delivered today was from a Thai restaurant and I requested no shrimp and to sub tofu since I am allergic to shrimp. The order came with the requested tofu, but also came with shrimp. It was packaged in the same box. I was unable to eat it, even though it looked tasty. I dread contacting customer service, because it's never prompt or pleasant. I explained what happened to the customer service rep who came back in an accusatory tone and chiding me because I've had an "unusually large amount of concessions and/refunds." Listen, I'm not one to complain about minor issues. But if my food arrives and I'm unable to eat a $16 dish because I'll go into anaphylaxis, I'm going to say something about it. Because that isn't fair to pay for something you cannot eat. If I order a chicken sandwich and end up with a bacon cheeseburger... I'm going to say something about it. Because my order was not correct. If the status tells me my order was delivered and the dasher did not take a photo, and I discover it's no where near my home or at either of my neighbor's houses, I'm going to say something about it. I am fully aware that a company needs to profit. Instead of coming at your paying customers sideways, perhaps you can focus more on how to improve your processes and get ahead of your competitors. You're failing miserably.”

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Posted 2 years ago

“We were given a gift card for $200.00, after my daughter passed away. We have been told there is a hold on it, and they cannot give us a reason for the hold. We tried to use it the day my daughter passed, because we had so many family and friends with us. We could not complete the order. I have called three times to resolve this issue and keep getting the run around. I’ve been told three times I would receive an email to resolve the problem, and so far, not one email. Not sure what to do!!!”

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Posted 2 years ago

“Terrible company and horrible customer service. I had fraud on my account. Someone logged into my account online and used my credit card to order food. I called Grubhub and told them what happened, and asked for a refund. The person I spoke with told me they would open an investigation and I should hear back within 48 hours. I never did, so I called back and was told to give it another day so I did. Then I called back again and was told an investigation was never opened, and so the person I spoke with opened one and gave me a ticket number. I still didn't hear back within 48 hours so I called again and spoke with a manager who told me it was in the system and being worked on, and to wait another day. I have no faith in these people, and will never be ordering from Grubhub again.”

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Posted 2 years ago

“Door Dash is much better, the food arrives on time (grub hub not half the time) I’ve been waiting for 1-1/2 hours which was picked up 1/2 hour after ordering which I cancelled because by now $90.00 worth of food is ice cold. DOOR DASH!!!! drivers need to stop picking up multiple orders with too much distance between orders!”

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Posted 2 years ago

“Never again Ordered food was told it was delivered but never received. Complained and was told I could re-order and pay once again and they would refund the first order in 3 to4 days. Total through grub hub was 42.00. Was'nt going to chance on another 42.00, I called the same resturant and re-ordered the same food and picked up myself for 21.93. It was well worth my 20 minute round trip drive.”

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Posted 2 years ago

“Waited over 2 hours for my food food was cold Experience was not very good would not suggest nor use them ever again We normally use doordash thought we would give grubhub a try give grubhub a try really wish I would have read all the reviews 1st they are trash”

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Posted 2 years ago

grubHub is rated 1.1 based on 1,726 reviews