grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,789 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You never pay I stop doing business with you guys 4 months am still waiting for my money”

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Posted 1 year ago

“I'm done with grub hub. Most of my deliveries were delivered without a problem. But three of them were a nightmare. Today 2/26/24 was ridiculous. I work at a city campus, so I make sure to give specific directions. I placed my order. Waited an hour, then I received a text stating that my food was delivered. Usually there is a photo. I look all over the campus. I called the driver, Kelvin 3 times and no answer. It went straight to voicemail. I text him and asked him where he delivered my food. He didn't text back. So I reach out to Grubhub chat and asked them to reach out to the driver. All I wanted was my food. They do, and he lied to the representative stating he talked to me and received my order. At this point, I'm livid and hangry. So asked them to resend my order and pair me with a different driver. I text Kelvin and saying he lied and I was reporting him. I was letting it go. Nope, Grubhub paired me with the same driver! I couldn't believe it. Why would I trust him to deliver my food for a second time?? The rep on the chat said it was an automatic pairing and it couldn't be helped. I asked for a supervisor and spoke with Rhea who was incredibly rude and unhelpful. She said they couldn't cancel while he was in route. I was floored. I ended up calling the customer service number and spoke with a real supervisor, Jill who cancelled my order and refunded me she was nice and easy to talk to. Don't waste your time talking to the online chatroom. They do not care.”

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Posted 1 year ago

“Horrible horrible took my money never delivered my food then locked my account”

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Posted 1 year ago

“The driver ignored all delivery instructions and delivered to wrong place”

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Posted 1 year ago

“I will never use grub hub ever ! I had one order from shake shack that was set for one time then all of a sudden it changed to being delivered two hours later . I contacted customer service cancelled my order giving credit and I then ordered something else because I trusted then ordered again and it was wrong I contacted them advised them how i’m so disappointed and the rep just responded i can give you a refund !”

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Posted 1 year ago

“We ordered meals for 4 people, had denied our credit cards x3 then accepted the 4th card,charged to that card...but never received our meals. Grubhug when called had no record of order. Will NEVER try this site again.”

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Posted 1 year ago

“I was so mad! Waited 2 hours for my order. Contacted customer support saying his going to double check my order. Got a text from customer support saying my order will be arriving at 10 plus, so | waited 15 min. to arrive, but it didn't arrive, got text stating my order was cancelled. Very mad!!! because it was very late to order now! Horrible place to order! I would never order again in this place!”

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Posted 1 year ago

“They never delivered my food. They said it was cancelled but did not provide a reason. I had to call and find out it was given to the wrong driver. Sooo…. No food. Terrible service.”

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Posted 1 year ago

“They send you the wrong food and refuse to refund your money. A 49.00 order and you get a 6.44 order that is stealing as far as I am concerned. Rude people is what they are...”

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Posted 1 year ago

“They have terrible systems and has bad delivery drivers. I have 2 restaurants and has a problem with 1 order 2-3 drivers shows to pick up that order that has been already picked up. I have to call so often , I don’t think grubhub knows what they’re doing.”

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Posted 1 year ago

“I’ve never had a bad experience with them. They deliver my food to my house and not some neighbors house.”

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Posted 1 year ago

“I wouldn't even give one star if it would allow me to do that! This is the worst company, the drivers are absolutely horrible!!! I had to order my food two times because it got delivered at a business, when my directions clearly said I live in an apartment and the name of the apartments!! The driver marked the order as delivered, nope! Apparently they never read the delivery address which was apartments. The other driver said they dropped it off at a mailbox!!! I will never use them again, they would not answer text or phone calls related to the orders. Very unprofessional!”

grubHub 1 star review on 13th February 2024

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Posted 1 year ago

“Do NOT order from this place! Originally my order was $62 dollars, I immediately added a few things to the order, which bright the TOTAL to $82- Grubhub charged me BOTH charges! Never again will I use grub hub! I had the SAME issue the last time I used them! Now let’s see how long it takes to get my $62 dollars back! Always a issue with this company.”

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Posted 1 year ago

“Screw your company like you screw your drivers! POS!”

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Posted 1 year ago

“I have the free delivery for a year from grub hub but I guess you get what you pay for because these delivery drivers don’t care where they put your order had a lot of issues with my orders being given to other people for free or the place I ordered from not giving me the right food or something missing this is my money I’m spending so I’m going to get a refund if I don’t get my order right so now they have the nerve to say there has been to many refunds on the account hmmm well who’s fault is that not mines I don’t do the order or deliver the food if my pies or missing I want my money back the restaurant isn’t responsible for some reason grub hub is they tell you to call if you need assistance but they won’t give me my money that’s ridiculous why should I appeal this restaurants need to go back to delivering their own food and leave grub hub and doordash alone”

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Posted 1 year ago

“I placed an order via GH in an effort to send to someone. At the very last minute, I receive a popup that the service location is "too far" I cancelled the order at the advice of a GH customer service agent. Upon canceling the order, I was advised that my funds spent would not be returned to my card. I can only use the funds on GH; AND, if i don't use the funds within 90 days, I will forfeit them. I am done ordering from them. Hopefully all consumers will leave. Note, they add all the junk fees, if the order is too small, extra fee...”

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Posted 1 year ago

“I have been a member paying 9.99 per month. I was assured that I'm not being charged any additional as delivery fee. I just found out that they were charging extra for delivery fee which was not shown on the grubhub order total. That's cheating!”

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Posted 1 year ago

“Long story short don’t use this app. The service is horrible and they don’t care. I made an order for my handicap kid. I requested that it get placed between my doors for an easy grab as it’s freezing outside. The driver left it on the steps with no notice at all. Very unprofessional. I used the chat feature and the rep told me he can’t do anything about it. I paid $10 in fees as the order was small with tip. That’s how I got treated. The only reason why I used them is it’s the only app this store uses-NEVER AGAIN.”

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Posted 1 year ago

“Be aware! Grub hub is a dishonest company that has been charging me $10.81 for 7 months and I didn't realize. I had no idea that I was enrolled in any kind of autopay. This solution was to refund me the amount of the most recent month only. So, $10.81 out of $75. 67 that was charged over he past 7 months. Consumer beware!”

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Posted 1 year ago

“DON'T ORDER FROM GRUDHUD. I ORDER OVER 45.00 DOLLARS OF FOOD. WHEN MY FOOD ARRIVED IT WAS VERY COLD. I REQUESTED A REFUND THE REFUSED TO GIVE ME MY MONEY BACK. I COULDN'T EAT MY FOOD IT WAS SO SOGGY AND VERY COLD. I DONT HAVE $45 TO WASTE. THEY POOR CUSTOMER SERVICE AND BAD MANAGEMENT SKILLS.I JUST WANTED MY MONEY BACK. I WOULDN'T REFER ANYONE TO THIS BUSINESS .”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,789 reviews