grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,726 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,726 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will NEVER use them again. Within SECONDS of noticing an error in an order, I contacted by the restaurant and GrubHub. NEITHER would offer help. I was overcharged by $12 and GrubHub would not do anything to fix this. Learned my lesson. They are just THIEVES.”

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Posted 2 years ago

“If I could give them negative stars I would I ordered food and they waited an hour after the food was ordered to have a delivery driver deliver it and when I got it it was cold and soggy I went and complained to customer service and all they said they could do is give me a 25% discount on my next order which will not work because I will not be ordering through them ever again”

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Posted 2 years ago

“Worst food Delivery service ever. Did you know that your driver can take up to 3 orders at once??? My driver picked up my order first and was held up on the 3rd restaurant because they took forever to push that order. HOW INCONVENIENT IS IT ON ME NOW that I have to wait to get my food cause some other restaurant is taking forever on an order. 40mins-turned to almost 2 hours. My food is now cold. What a waste of money. Would never use Grub hub again.”

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Posted 2 years ago

“It is the WORST!!!! Took me over 15 min to get my money back because they kept pushing my delivery time back! The original person who helps can do absolutely NOTHING for you and just makes the situation worse. Finally got a supervisor who did have my money put back after I said I would dispute charge. Save your time and go with Uber Eats!!!”

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Posted 2 years ago

“I received an offer for $0 delivery for 1 year and canceled my subscription within a week. Grubhub sent me an email saying I would receive $15 off promo the following day if I placed an order so I did. I never got that $15 off promo. I reached out to customer service 6 times and got the runaround about it and then customer service just went MIA meanwhile I started getting similar offers from GrubHub in my email. ITS A SCAM! You’ll never get the offers they email you. Use the many more delivery options available. Grubhub and Ubereats have, by far, been the worst of them allI’m”

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Posted 2 years ago

“Spent an hour waiting for these didchits to deliver my food and they decided to cancel my order. Guess the tip wasn't big enough. Never again”

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Posted 2 years ago

“My issue is with the Grubhub customer service. After I placed an order, I saw they had the wrong location done for the item to be delivered. Turns out the zip code was wrong. I went to Grubhub chat and they were not able initially to resolve the issue. All it should have taken was for the customer service rep to reach to the driver. The driver attempted to reach out to me and only texted some of the time instead of all the time like I requested. After 2-3 chats, I gave up on having it delivered. It shows up as being delivered. Who knows where it wound up?Wasted precious time dealing with grubhub. When I had more time, I reached out again to chat--Carlos R. was able to help and promised a refund. Will not be using Grubhub in the future--between the fees and service---it's not worth it. Two stars because the last rep was helpful.”

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Posted 2 years ago

“Grub Hub customer service is terrible at best. When you call them about a refund, for an order that was not received, they happily send you a re-fund/cancellation notice that takes 3-5 business day to process. You will not get your refund! And you and call and call, and customer service will actively address your "concerns". And continue to tell you how sorry they are and they understand your frustration. At the end of the day, you WILL NOT get your REFUND. The stress for a small dollar amount of $25 and continued phone calls and follow up is not worth it. Just don't use Grub Hub. There are many other better options. Grub Hub charges exorbitant fees anyway, Many restaurants are not interested to use them. STAY AWAY FROM THEM.”

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Posted 2 years ago

“The driver delivered to the address, not us. He supposedly left the food at the doorstep. It was not there. He was supposed to hand the food to us, which never happened. It was our 44th anniversary, and no food!”

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Posted 2 years ago

“Horrible won't refund or respond run ....”

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Posted 2 years ago

“I ordered what I thought was a good dinner from Shane’s rib shack last night. Half a chicken with a side of potato salad with peach cobbler for dessert. Sound yummy. I thought so too. Unfortunately I didn’t get to eat it. I am mobility impaired. Cannot do stairs. There were explicit delivery instructions as to where to deliver the meal. It was not delivered where I asked but on to of a flight of stairs so I had no meal last night. I would like a refund but I cannot find a number or web address to apply for one.”

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Posted 2 years ago

“Terrible. I will be filing charges against them. Absolutely disgusting how you can promise someone food in a certain amount of time and no driver ever ends up showing up and a kid that is young that has diabetes is depending on that food. Absolutely disgusting I will be seeing you soon in court.”

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Posted 2 years ago

“I ordered pizzas for my building staff. An hour post eta , i called the pizza shop. Shop said that the order was ready and had been sitting there for an hour. No Grubhub. I called Grubhub. The person said she would look into it and get back to me. Ten minutes later Grubhub cancelled the order. Called the pizza place told them what happened. Still wanted pizzas. They said they would make fresh ones. Called Uber Eats had pizzas in 30 minutes. Shame on GrubHub. Yah Uber Eats.”

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Posted 2 years ago

“Yet another issue with grubhub delivery. On today's mission to feed my family the grubhub delivery driver stole my food. First thought was damn I guess he smelled that pizza, and thought it was good enough to steal. After reporting this to the customer service, they refused to give me a refund. Instead they offered me a discount that had a value that was less than the food that I ordered. So not only did I tip the driver that stole from me, but I also provided him with dinner. Needless to say, I reported Grubhub to the BBB, and will be calling my bank to reverse the charges. This will be my last dealing with this company good riddance.”

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Posted 2 years ago

“First time using GrubHub and decided to try it to order from a restaurant that was about 20 minutes down the road… Tried to contact the driver and GrubHub to cancel order due to it being so late past ETA. First chat assistant was sarcastic and ended the chat conversation by stating I should provide feedback on the chat experience but did not allow me the ability to do so. The next chat person was very helpful at least, and after much back-and-forth I was able to cancel the order. But unfortunately for the driver he had already arrived right as we got a resolution and was obviously irritated that I declined the order since it had been canceled. They did try to make it right by canceling and providing a coupon for future orders but we definitely will not use them again. Will use door Nasher Uber eats for future. Not to say they haven’t had issues but I’ve never once had to cancel an order or had so many issues like I have with GrubHub.”

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Posted 2 years ago

“If I could give them a 0, I would. We ordered from GrubHub twice. The first time around, we ordered a pick-up. They texted us 10 minutes after the food was supposed to be ready to let us know that the restaurant had closed down. In the meantime, we waited and the account was charged. The second time around, the restaurant gave the driver the wrong food. The driver called GrubHub with me standing there and was told, that us as customers had to call them. When we called them, we were told, they had to call the driver to confirm the story. WTF GrubHub?”

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Posted 2 years ago

“Spend $50 on a meal because of massive delivery fees. Wait 2 hours and never receive order. Have to track down delivery driver who refuses to bring the order to the home. Chat and call to get my refund. This occurs multiple times at random. But the good news is you get a coupon for more Grubhub!”

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Posted 3 years ago

“They starting billing my credit card monthly without my authorization. It was an Apple Card, I had to change my Apple password that caused a whole chain of problems with my devices. A really huge pain. Watch your credit card bill after using Grubhub.”

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Posted 3 years ago

“Grubhub really got no customer service, those stupid account advisor never reply email or return your call, call restaurant care and told me they dont have their phone number too only can thru email and ask to talk to manger, sorry you got no chance, wht is such company, terrible terrible”

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Posted 3 years ago

“I wouldn't even rate them a 1 if I had the option. I have had issues with 3 of my orders, first time I received a text that food was delivered, however I never got it. Second time I left a specific message for driver to text or call me on arrival to confirm delivery was made, thankfully he did text and said he put food on my porch, when I didn't receive it he realized he left it on my neighbor's porch. Well the last and final time I will ever order thru Grubhub again, I got a text saying food was delivered and sure enough I never received it. I called restaurant to confirm order was picked up and it was, but I never got it delivered to me. I will never order thru Grubhub again, their drivers are incompetent.”

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Posted 3 years ago

grubHub is rated 1.1 based on 1,726 reviews