grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,726 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,726 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to cancel the order twice on the same day with two different restaurants, one because it keeps changing the ATA time and was taking to long. The other was that showed as delivered when order was not delivered. Ordered with door dash and delivery was fast, even with pictures as proof of delivery.”

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Posted 3 years ago

“Horrible service, couldn't process the payment & called, the representative was unhelpful and it's a complete waste of time won't ever use them again”

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Posted 3 years ago

“June 9, 2022. Ordered at 5:30 pm. We texted Driver 10 times to help her get here. She and her “boyfriend” thought they new better. 2 hrs later….. PS. There’s no way to get to n Garland Ct, Chicago, without going on Michigan avenue. But they tried anyways. For 1 hr. Meanwhile we watched the little app car spin and turn. I stood downstairs watching everyone else get their deliveries, and finally when she arrived, I had to listen to her lie about traffic. There was no heavy traffic. Not on Michigan, and I don’t think in her neurons either. This is the problem with inexperienced, non professional delivery people. And the restaurant won’t take any responsibility, but they should because these drivers are ruining their customer base. Why would I ever use GrubHub again? THEN…. We called GrubHub on their “Satisfaction Guarentee”. And all they offered us was $15. Cold mushy food, 2 hr wait, AND they make you tip up front (which we did just under 25%) and that’s not reversible when service is unsatisfactory. I expect a full refund when this happens. My appetite was so totally ruined I couldn’t even eat the food in my frig much less the El Mesquite Taqueria (great food but terrible cold)”

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Posted 3 years ago

“Grub hub sucks! They take your order and 2’hours later (when anything else has closed) they tell you “something happened” and they cancelled the order! WTF?!!!?”

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Posted 3 years ago

“18 times my orders have been canceled more than an hour after I placed the order. This only has happened with Grub Hub. Door Dash has never done this. Yes, I received a refund each time, but they doesn’t make the fact that I wait an hour or more for an order, then it is canceled, with no obvious reason. One time I made an order at Subway with Grub Hub and it was cxl’d. I made the same exact order minus two items minutes later with Door Dash. I received the order from Door Dash in 30 minutes. The same order, same items as the first order that I made. The problem isn’t with the restaurants, it’s with Grub Hub. Very disappointed. Obviously Grub Hub doesn’t have very good reviews with a 1.1 rating.”

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Posted 3 years ago

“half my orders lately have been cancelled or items are cancelled. i dropped my grubhub+ and will never be using this company again..”

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Posted 3 years ago

“I gave up trying to order after having to call customer service twice and reaching India. First when I put in my order, it said nothing about a specific minimum for the restaurant. So after I entered all my address, notes, credit card info etc. and place the order, I was surfing the web a bit. My coincidence I read that the place I ordered from had a $20 minimum. So I call grubhub to see whether I needed to reorder or what. I didn't want to be charged. It would have been nice if when I chose the particular restaurant I was told about the minimum order. So, I started the order all over again, reentering everything but adding additional food, thinking I can save some for tomorrow. This time when I sent it, after a while it flashed on the screen that one or more items were not available so pick other items. But the message just flashed and didn't stay on screen. Great communication!!!!! Also, no info. on which item was not available!! Kind of ridiculous because these are very standard items I order all the time. They said "call the restaurant". Good lord, I could have walked to the place a couple miles away, gotten the food, and walked back rather than go through all this. Maybe some of this is the restaurant's fault, but the Grubb Hubb site is lame and lacking in basic info and features. Not to mention paying at least triple by the time fees and tips and extra food I didn't need are added in. Jeez, I'll just find something in the frig, what a nightmare.”

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Posted 3 years ago

“I just spend 90 minutes on a chat with GrubHub that was so bad (that I--a frequent GrubHub user will not be using this service again. It's Doordash and Slice for me!”

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Posted 3 years ago

“Extreme rage! Over 2 hours late because the driver didn’t wanna come to mt view. I am Incredible Hulk angry!”

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Posted 3 years ago

“Here is another company I have given 7 months before I added a negative review. I have never ever called a company so much every day for 7 months just to change my email. It is an entire company of misfits running this company. If you love Tylenol, ibuprofen and headaches, doing GrubHub. We cut all ties. I could take talking to another misfit. You can cc all, call, call, call, call, call, call, call, call, call and more calls and they will never ever get it right. There must be a Candid Camera hidden there somewhere to see people's response to their incompetence. Good riddance. We use DoorDash and UberEats now, exclusively”

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Posted 3 years ago

“Grubhub sucks, I have tried them twice now and both times was a horrible experience!!! I mean, come on!! over 2 hours late the first time and it's been an hour and it keeps changing time of delivery. I am completely disappointed and will make sure to spread the word!”

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Posted 3 years ago

“Yet again my order was TOTALLY wrong. Reviews to Grubhub are useless. Service has not improved. While food prices increase and I order and am charged for the expensive food I usually wind up with less expensive food items. Grubhub will tell you they will give you a refund but that is a big, fat lie!!!”

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Posted 3 years ago

“You're better off just picking up your food. A $10 item turns into close to $30 (If you tip the driver well). Then you risk receiving either someone else's order, or discover that your shit is wrong, and or, your missing items. It's too much of a convenience to get overcharged, only to get fucked. I'll just drive a few miles to get my food just for the piece of mind that my shit is correct, and all accounted for. GrubHub, eat a bag of dicks.”

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Posted 3 years ago

“the reason why i have one star because i cant do less, worst app worst costumer service . I'm deleting that shit never use it again. food never arrive and custmer care never answer”

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Posted 3 years ago

“Waited 2 1.2 hours for food that never came. Reordered food and never came. Bojangles said that they don’t even take grub hub only door dash. So grub hub never mentioned that. They just charged my bank acct for 2 meals I never got. No car no food. Terrible company”

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Posted 3 years ago

“cancelled an order because it was coming late, never got to eat lunch, and horrible customer service. they could have cared less that they never delivered. might i add, the order was done at 923 am, for noon delivery, and they didnt ever show up!”

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Posted 3 years ago

“JUST DON’T DO IT!!! Placed order at 6:36pm, received confirmation the food would arrive by 7:15pm. Order finally showed up around 8:05pm…barely warm. Paid WAY too much for this sh*^#y service. Lesson learned the hard way. Never again!”

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Posted 3 years ago

“Near as I can tell, just a scam. I have 3 times not received ordered items nor the promised refund.”

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Posted 3 years ago

“Ordered on digital gift card to be emailed to my son, paid $100 yet my son never received the gift card needed today. In chat, they said they had to escalate the problem to another department. I told them my son needed the gift card now, they couldn't fix the problem, I asked for a refund, they said no. So now I have to protest the charge through my bank. Will never use Grub hub again, don't waste your time buying a digital gift card, they are totally incompetent. Just ordered the digital card from Door dash, arrived to my sons email within 5 minutes, screw you Grub hub, you lost my business forever and my bank will refund my money since my son never received the card. Terrible customer service.”

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Posted 3 years ago

“This is 3rd time I ordered Grubhub and they waited until items were almost delivered to tell us not everything was available! The worst delivery company ever!!”

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Posted 3 years ago

grubHub is rated 1.1 based on 1,726 reviews