grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,727 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,727 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service sucks!!!! They have no way to compensate you other the. $10 when it cost damn near $20 for the cheapest meal!”

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Posted 3 years ago

“The driver stole the food I ordered. Customer service informed me that they could refund the money but, it would take 24-48 hours as they were unable to contact the driver. If I could give Grubhub zero stars I would do so. I will never use their services again.”

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Posted 3 years ago

“Two hour wait for my dinner and the "supervisor"says their is nothing they can do except cancel it. The worst customer service I have ever witnessed”

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Posted 3 years ago

“If I could give a negative review I would, never got my order, and now they will take 3 business days to refund my money, I was hungry when I ordered and now I’m just plain crabby. Do not call these people, call the restaurant directly”

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Posted 3 years ago

“If I can give negative stars I would would it seems to be a habitual habit to delay orders 2 or 3 times from your original time you ordered it you're getting meals 2 hours later unacceptable I would never become a member. I don't not recommend and please work harder on finding reliable drivers.”

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Posted 3 years ago

“Had a baby in January. Cancelled pur account, deleted app. They continued to charge us and refused to give us money back. I recommend ubereats. These people are useless.”

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Posted 3 years ago

“The drivers are lazy and don't read their orders, and their customer service is basically non existent”

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Posted 3 years ago

“I have been ripped off by grubhub twice. They never delivered my food and I went to the trouble of reporting it and the sent me a text and email that I would recieve a full refund in 3 to 5 days. Well its been over 2 weeks and nothing but a loss. I'll be using UBER EATS from now on. Don't appreciate being ripped off by grubhub”

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Posted 3 years ago

“I ordered Chinese food, I should have gotten chopsticks, I even requested them just to be sure they didn't forget. This is why tipping in advance is stupid. I'm not eating Chinese food with a fork. Why'd I pay $25 for a quart of noodles but can't even get the chopsticks I asked for? If I have to use a fork I'll just spend a dollar next time and eat a couple packs of instant ramen😒”

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Posted 3 years ago

“Every time I ordered from this company something was wrong or missing from my order. This company is absolute garbage. Never again.”

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Posted 3 years ago

“I have ordered from GrubHub 5 times. The first time the food never came, the driver tok it to an entirely different neighborhood. The second time, the order came, and the order was correct. The third time the order was wrong, missing items. The fourth time it was missing one item, but not an important one. AND, the LAST TIME, JUST NOW, WHILE I HAVE PEOPLE OVER WAITING FOR DINNER, MY ORDER NEVER CAME. IM LIVID. The order was reported "arrived" and just like the first time, it never came. We waited and waited and I had to go through 4 different online people (the only one that actually tried was "AL - Christalyn JA". Ultimately, I had to call the number, and I was offered my money back, and 2 months of free GH+. I CAN GUARANTEE, IT WILL NOT BE USED.”

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Posted 3 years ago

“I ordered from Burger was told it was delayed then n it was time to get they cancelled won't order again waste of time .”

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Posted 3 years ago

“If there was a way to give a big fat 0 I would!! This delivery service is definitely not worth a second look!! Last night I ordered dessert from a reputable restaurant because I don’t drive at night. I received a text message to say that my order was on its way. Then one that stated my order was delivered. It was not outside my door! When messaged customer service for assistance they told me there was no way to communicate with their driver! Unlike other reputable delivery services! Which also tells me that they are NOT about customer service at all… they don’t care for the reasons you chose them instead of driving to get your own food or not, and sure don’t care about accuracy!! I’m done!! And will tell ALL my work from home colleges the horrible experience I had !!!”

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Posted 3 years ago

“They are fraudulent company they used a card that is in active and would not bill the correct card Had to report them to my bank and fraud activity No resolution from a manager Horrible customer service Never using again and calling better business on Monday”

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Posted 3 years ago

“Horrible service several times we used them kept getting notifications that it was delayed then out the blue that our order was canceled after an hour long delay. Never use again!!!!”

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Posted 3 years ago

“They suck 3 times in a row my food has been delayed this is my last time ordering from them my food is cold and soggy!”

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Posted 3 years ago

“2nd time in a row that my nacho fry burritos had no fries 🤦 I was basically called a liar and refused a refund! What a joke!”

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Posted 3 years ago

“We don’t use GrubHub but we ordered delivery from subway who does use GrubHub and every time we do there is an issue with their driver they never show up to our address and the last time we ordered from them they never delivered our food but said they did… We were told they were going to issue us a refund and it takes 3 to 5 business days to get our money back we waited a week and called to find out where our refund was because we never received it. Magically they could not find our account via phone number or email or name and was requesting an order number when I went to retrieve the order number from my email all of my emails from subway were magically missing out of my phone to suspect as hell and they were absolutely zero help so now we were out 37 dollars and never even got to eat… We will never use GrubHub and we will never order from anyone who does to deliver and I suggest you do the same they are the worst company ever and the worst customer service ever!!!!! I’ll give them negative stars if I could… We are reporting it fraud…”

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Posted 3 years ago

“It was my first time using Grubhub and they failed to deliver most of my order from our local McDonalds. Call the McDonalds and they said the Grubhub driver only took one bag and rest of order sitting there still. Now everyone hungry and no food. Will not use Grubhub again.”

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Posted 3 years ago

“Lost are food and can’t even answer a dang text or call to talk to us”

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Posted 3 years ago

grubHub is rated 1.1 based on 1,727 reviews