grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fed up. I places an order, which never arrived. I'm not sure where they took a photo, but it wasn't my house. This around 8:15. I had asked that they knock and hand the order to me. Around the time they should have been here, my dog started barking. In my rush to get to the door. I fell. I waited 20 more minutes and went back to check my phone. They said it was delivered. I again searched outside in the cold weather. It wasn't there. I called Grubhub, who said they would replace it. I said they should give me a credit also for the $25 I spent on this. They said they were only allowed to give $10. Now I have to wait another hour til approximately 9 or later to get this. I'm not sure who else I can call for delivery. I've been having health problems or could get it myself. Really annoying. They didn't care if I fell or got hurt either. I'll have to rethink ever using them again.”

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Posted 4 months ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

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Posted 4 months ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

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Posted 4 months ago

“This delivery system grubhub has isn't any good, they don't do as you ask when giving directions, they forget most of my food and then when you call the drivers they hang up on you, how rude. And then they want a tip for bad service. Not good at all.”

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Posted 4 months ago

“Horrible. It was late in the evening and they took over an hour to deliver THE WRONG FOOD. They delivered someone else's meal and would not redeliver. I don't eat pork. Now I am starving, no tacos for me. The meal they did deliver was leaking also - orange stuff all over the bottom of the bag.”

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Posted 4 months ago

“Ordered. 1 min later stated delivered. Well. They are 10 min away so yeh, no. Asked for refund. They stated it was delivered so no. Cancelled app. Disappointed.”

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Posted 4 months ago

“Terrible service. Have had several orders cancelled, will never use again.”

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Posted 4 months ago

“Signed me up for Grubhub plus without my permission.”

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Posted 5 months ago

“Ordered 2 times had trouble both times. 1st Order was missing items..2nd Order was canceled because restaurant was too busy. Back to Door Dash I guess.”

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Posted 5 months ago

“Terrible service”

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Posted 5 months ago

“Horrible-I’m done. Spent $31. 15th time-delivered to wrong place. I left explicit instructions and asked for a text upon arrival. Ignored. I reached the driver who returned but by then, In 18 degrees, my food was frozen solid! They refuse to refund! Stay away!”

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Posted 5 months ago

“Totally ludicrous customer service! I have $44 credit because my food sat on the counter over an hour and no driver was dispatched to pick it up and now the app won’t let me place an order! Talked to 2 different people about it and neither one was able to help.”

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Posted 5 months ago

“Take people’s money ruin orders !”

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Posted 5 months ago

“Placed an order, I watched the tracking no one picking it up . So I called to cancel. They said they would not cancel delivery. It took almost an hour for a driver to pick it up. Twice this happened, won’t order again.”

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Posted 5 months ago

“I wanted to add to my order, but without realizing it, I totally made an extra order. So I spent more money than expected and GrubHub was only able to give $10 credit. But they should try to make the app more better.”

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Posted 5 months ago

“Won't use Grubhub for Business Ever Again. I made a purchase for my employees using my company credit card. I need to rectify my receipts at the end of the month. I cannot download a receipt from the app and the website refused to believe that I was a human. I asked for help in the chat and was told to go to the website (tried, can't) or to screenshot the receipt from the app. What?? Do you really think that AP is going to accept a screenshot? Back to Doordash for all Co meals.”

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Posted 5 months ago

“I do.not suggest anyone ever use Grub Hub. They get orders wrong and expect you to pay for their mistakes. Now I use Uber Eats as they are competent and Grub Hub should go out of business.”

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Posted 5 months ago

“I received 2 gift cards for grub hub. I have been unable to redeem them because each time I try and error message appears. I have tried every sort of troubleshooting..reinstall the app, try on the website...all with the same results. I called the number on the back of the card and they had no answers..wanted me to send a pic, and wanted the contact information of the people who gave the cards to me. Ii have no desire to use grub hub again.”

grubHub 1 star review on 25th February 2025

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Posted 5 months ago

“Grubhub does not pay what it owed to their drivers. I signed up and waited 2 weeks to receive pay for delivery I made and finally got a email stating my pay had been sent back to grubhub. Sorryest company I have ever experienced as a independent contractor.”

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Posted 5 months ago

“They keep delivering to the wrong address. Again it happened today. I have to wait for everything for redelivery or just get a credit. I don't think they really care. Sometimes they find the order and it's ice cold . I have even had a driver not pick up an order because they didn't feel safe in a good neighborhood.”

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Posted 5 months ago

grubHub is rated 1.1 based on 1,728 reviews