grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible absolutely terrible in every way!”

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Posted 5 months ago

“I ordered Red Robin thru Grubhub. 2 burgers, 1 with onion rings and 1 with sweet potato fries. $80! The order took over an hour to get to my salon (no way to reheat), COLD! My estimated time for delivery was 30 minutes. Messy food (that's on Red Robin). I'll never order thru Grubhub again. 100% disappointed. 1 out of 10”

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Posted 5 months ago

“Ordered 3 different times and all those orders got cancelled by Grubhub when they failed guaranteed delivery times. Orders did not get cancelled immediately. Cancellation always occurred after 1-2 hrs of waiting for your food. Orders always got cancelled despite mapping showing your food was on the way. Cancel the Grubhub app and switch to DoorDash because it’s obvious that Grubhub can’t fulfill orders which is the purpose of this app! .”

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Posted 5 months ago

“I used to order from GrubHub multiple times a week and now I’ll never use them again. For the second time an order that is 10 minutes down the street is taking almost 2 hours to get here and I cannot cancel it and you get on chat with AI to offer you a five dollar credit that you’ll never use again because they’re terrible. Do not use the service! It is awful!”

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Posted 5 months ago

“I don’t know what’s going on with GrubHub. They used to be great but lately they keep moving my time my food is supposed to arrive and it’s never less than an hour before it gets here even from something that’s only a mile from my house and then I have to eat something that’s nasty and cold and soggy and disgusting and they won’t even give me the option to go pick it up. I have to sit and wait for it to be delivered. I’m over GrubHub. I will never use it again. I don’t know what’s going on in Houston, but I would never ever suggest using GrubHub”

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Posted 5 months ago

“I used to use this service 3x week. But in my new city (Laredo, TX), orders don't get picked up until 2 hours after the order is made, and half the time the order is canceled HOURS after it's made (tonight's was a 6pm order, I got a cancellation at 8:15pm). Their prices have become astronomical. Save your money and your time, don't use them.”

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Posted 5 months ago

“Orders consistently screwed up. Items missing, orders dropped st incorrect address, etc etc. Never had these issues with DoorDash. Definitely will be switching back.”

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Posted 5 months ago

“They didn't even bother to pick up my food from the restaurant. Order canceled hours later by GRUBHUB”

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Posted 5 months ago

“I entered my street address, placed my order, then on the confirmation screen I saw it sent my order to a franchise location 30 minutes from my house. There should be a cancel button immediately on the confirmation screen. I went immediately to the help section to cancel and it told me the order was sent and nothing can be done. I only ordered through here because my company gave me a gift card. I always order through Uber Eats if a restaurant doesn't do their own ordering. Uber Eats also allows for order canceling/modification through the app. I would never recommend Grub Hub to anyone, and by the review here it looks like a lot of people feel the same.”

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Posted 5 months ago

“I called for a food delivery. The initial time given me was approximately 41 minutes. It ended up being about an hour plus change. The driver stopped to make a grocery delivery and then headed to get my food. By the time I got it the hot parts were cold. The cold drink was warm anwatered down from the melted ice. The driver was supposed to call and instead sent a picture of the food on my porch. I will never use grub hub again and actually regret giving the driver a nearly $6 tip for such spectacularly lackluster service.”

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Posted 5 months ago

“Absolutely disgusting customer service. Was promised a $40 credit because my food was 30 minutes late and then representative ended the chat without initiating the credit”

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Posted 5 months ago

“I will never use this app again!!! I kept thinking it was just a 'bad day...but EVERY single time is awful!! The food is always late and cold. Don't waste your money using this service!!”

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Posted 5 months ago

“Horrible customer service. The driver picked up our food and proceeded to drive around for 90 minutes in the car, while stopping and shopping at stores. Food arrived completely cold and we had no way to reheat it. Spent over $60 and didn’t want to eat cold cheese and nachos. Disgusting. Customer service offered us $5 back. Seriously? After all the fees they charge can’t even get your food warm”

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Posted 5 months ago

“If I could rate a Zero I would. We ordered a late Valentines Day dinner from a great local restaurant. The time kept getting updated later and later, and the restaurant reached out to me saying the driver never came. I contacted customer service via chat and they said the order was "auto canceled". I asked who canceled it, and was told the restaurant did, which was not true! My card wasn't charged, but otherwise no concern from customer service at all! Do not use this service if you actually want to get your food!”

grubHub 1 star review on 16th February 2025

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Posted 5 months ago

“We placed an order and forgot to click to use out gift card. (that was our mistake) but we instantly saw our mistake and called both the restaurant and Grubhub. The restaurant was ok with it but Grubhub said to bad, it's to late. It was less than 1 minute after our order! Never ever would I recommend using them!!”

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Posted 5 months ago

“They let their delivery drivers take your food and even if you call and leave a bad review to get your refund they do not refund your money. Thus has happened multiple times and they refuse to.do anything about it. Do not order from these people.”

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Posted 5 months ago

“Couldn’t select from the whole menu and when I submitted my address it cut it off and wasn’t showing my exact address.”

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Posted 5 months ago

“I placed my order, I waited for over an hour for my food, it never arrived. I called customer service and was told a driver picked up the food but they couldn’t reach the driver then the agent canceled my order. It would have been nice if the order was resubmitted by Grubhub”

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Posted 5 months ago

“We ordered sandwiches from Firehouse at 6:50 pm. The sandwiches arrived at 8:34 pm. I didn't even eat mine since it was soaking wet from riding around in the Grubhub delivery car for an hour. Firehouse Subs are only 3.2 miles away.”

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Posted 5 months ago

“My order was to arrive shortly after 9. I received a text stating is was delayed an hour. I called to cancel the order and was refused. Will never use this service again. Yes it is convenient at times but after all the hassle is it really convenient.”

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Posted 5 months ago

grubHub is rated 1.1 based on 1,728 reviews