grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,613 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband ordered pizza thru Grubhub at Straw Hat. They never received the pizza order and of course, never delivered it. Yet, Grubhub took the over $50 including the tip and will not refund him. Never again will we use Grubhub.”

Helpful Report

Posted 4 months ago

“They do not care. Order was over 1 hr late. Called GrubHub Corp. 1st lady couldn't resolve late issues since A. My order didn't originate w/them B. The merchants order # wasn't a 15 code order #. C. I didn't have an acct on file Asked for supervisor. Heard "I'm so sorry" @ least 50 times. I told them I called "merchant" - merchant referred me to them. I messaged GrubHub's local courier saying I'd received 2 emails - now indicating the product would be delivered 1.5 hrs late. Alberto was my courier. Again, after "I'm so sorry", I asked if employees were ever reprimanded or if notes could be taken so that this doesn't happen to another customer. No, they don't reprimand customers & no, no notes taken. They would not contact "merchant" because they didn't have merchant's info. I gave them the merchant's name, address & phone #. Also told GrubHub an application for employment because I'd like to go to work for a company wherein I collected a "delivery fee + tip" & could deliver products whenever I chose: it could be 2, 3 or 4 hrs from time order was placed because I'd never have to worry about any ramifications or getting reprimanded. "I'm so sorry" but have to ask, 'do the employees run the company '? No one seems to take any accountability whatsoever. Oh, & "I'm so sorry", but this phone convo was over an hr in length.”

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Posted 4 months ago

“waiting time has become impossible and they wont refund you become order was placed no matter how late it comes i am done i have been with them for almost ten years thet dropped the ball going to doordash”

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Posted 4 months ago

“I don’t know what changed with this app but I am by far disgusted. I have yet to get a hot meal no matter how much I pay in delivery fees and tips. They have allowed others to pick up more than one delivery, which means you could get your fast order an hour later. They DO NOT CARE. My food has been soggy and gross every single time. What a waste of money. You complain they only offer $5 for a $45 meal. The people delivering are not following protocol and pull your food out of their truck or off someone’s lap that’s riding with them. By far the most unprofessional business I’ve ever experienced. If you work hard for your money and like hot fresh food. DO NOT USE THIS APP. Ps door dash is just as bad.”

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Posted 4 months ago

“$22 for COLD FOOD!”

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Posted 4 months ago

“I wish I can give it zero stars, I made an order for food xmass day and I never got it, restaurant confirmed order was picked but it wasn't delivered to me , imagine xmass food and you don't eat because someone somewhere couldn't do their job right, are happy now you have ruined my xmass?.”

Helpful Report

Posted 4 months ago

“Ordered a meal at 4:00pm for 5:00pm delivery time. Grubhub pushed the delivery time out twice before they canceled it all together around 6:00pm. I called the restaurant and they said it happens all the time. They leave bags of ordered prepared food there and it gets thrown out. Grubhub compensates the restaurant for the food regardless of whether it actually gets delivered. Awful way to do business! 👎🏼”

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Posted 4 months ago

“everything it takes hours in suing”

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Posted 4 months ago

“Ordered food, pick up time text came in to cell. Went to pick up food and there was a glitch restaurant had never even received the order. Over an hour wait for food. Skip GrubHub!”

Helpful Report

Posted 4 months ago

“I drive for grubhub, their app doesn't work most of the time. You have to call customer care to get help marking an order as picked up. You will call customer service or the customer to find a delivery address, Then you will have to call customer service to get help marking an order as delivered. And a majority of the calls to the customer service, the people who respond with Indian accent sound very arrogant. Anyways the Company is losing its market place because of poor management and widespread dissatisfaction”

Helpful Report

Posted 4 months ago

“Order was over 30 minutes late. I called the driver and he said GH assigned him a double order. The first order was to the local hospital after visiting hours. He claims he waited 20 minutes for the customer to answer the phone so he could deliver the food and was on his way. Of course my entire order was ice cold, my sons chicken was burnt and dry, and my drinks were missing. I called the customer service line, the first rep was extremely rude. I escalated to a supervisor who said the only thing he could do was either give me a credit to the account for the amount my order was for or a refund for 1/4 of the cost. I will be contacting corporate tomorrow during business hours and make a complaint. A driver should not be allowed to pick up two orders at once.”

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Posted 4 months ago

“Wow! Used it the first time ever. Waited 2 hours to find out they aren’t delivering anything and the place is now closed. To top it off, a agent from some foreign country is answering calls and can’t find my delivery. I will NEVER use this company again and will tell everyone about my experience. You SUCK!!!”

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Posted 4 months ago

“Work for them and even after the lawsuit they still managed to find a way to scam lol.....”

grubHub 1 star review on 23rd December 2024

Helpful Report

Posted 4 months ago

“Missing half of my order. Only refunded what I was missing. Wanted a full refund or the driver to go back to get what was missing. Now I have to go drive 20mins there and 20 mins back”

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Posted 4 months ago

“Grubhub company charges higher prices than what’s on menu. My recent experience i ordered food for pickup and they advertised no fee for pickup but the food what $10 cheaper at actual restaurant. And to top it off the cashier at the restaurant told me that they don’t get the tip i charged to my credit card. What a ripoff,grubhub make no mention of this. It’s the last time i order through grubhub.”

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Posted 4 months ago

“Will never use these food delivery again. Always missing items the wait is stupid and if you want to talk to am actual person it ain't happening. He missed all 6 milk shakes with my order you have two jobs check food that it's all there drive it to the location and drop off all items. Previous orders same situation missing items or cold because you pick up 3 other orders at the same time. Do not waist your time or money with this app you will be disappointed.”

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Posted 4 months ago

“My order was only partially fulfilled. Not the first time this has happened with them. Missing items seems common. Their so called guarantee doesn’t cover when the restaurant shorts you. Then you try to complain and Grubhub acts like they don’t even know who you are (I’m a member on the app) or what order you are complaining about. This is my experience. Not using grub hub ever again.”

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Posted 4 months ago

“They didn't deliver all our food. It happened to be the 4 year old's happy meal. At first they said "you didn't order "grandchild's happy meal"" ... then denied it was an ai bot and refused to put a human on the chat.. They refused to bring the missing food and refunded the money. I'm sure the 4 year appreciates that. For the ai bot that is called sarcasm.”

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Posted 4 months ago

“Keep getting food that we never order. Call office told us to eat it and let the person who ordered complain they did get it. If the delivery people ring the bell they could be told this is not the house. ? Why would you deliver food and not ring the bell to know it's here. Unbelievable”

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Posted 4 months ago

“They claim no fees if you are an Amazon Prime member but prices are higher than other sites. Their Grubhub guarantee is BS! I have submitted evidence of lower prices numerous times and they always have some excuse as to why my orders don't meet their guarantee. I'm done with Grubhub! No wonder why its free thru Amazon prime”

Helpful Report

Posted 4 months ago

grubHub is rated 1.1 based on 1,613 reviews