grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MY FOOD IS LATE 1 HOUR. WHEN TRYD TO CANCEL, NO MONEY REFUND. DON'T USE GRUBHUB!!”

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Posted 5 months ago

“Grubhub driver went to the wrong address twice even after I called him about the problem. It took the person at the wrong address to call me about getting my food. So I drove over there and got it myself. When I complained to Grubhub about getting some type of refund, they said no. So I'm cancelling their delivery subscription service. Grubhub is a fail! Madison, WI”

Helpful Report

Posted 5 months ago

“Place first order this evening, took an 1 1/2 hours to get delivered, payed extra for faster service, est time for delivery was 40 to 55 minutes 2nd order within 2 hours, for ice cream came little faster but 2 out of 3 items wasn't Good, ALWAYS CHECK YOUR ORDERS, GIVE DRIVER SMALL TIP UNTIL YOU CHECK YOUR ORDER, THEN YOU CAN ADD EXTRA TIP.IF NEEDED”

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Posted 5 months ago

“bait and switch these days. they say 30 min, ends up an hour cold food, multiple times.”

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Posted 6 months ago

“Two days in row I’ve had missing items. Yesterday was missing $4 salsa and I played it off. Tonight was a jug of tea.”

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Posted 6 months ago

“Our food was delivered but not to us. The driver texted me asking the code, I thought he was outside. The instructions were i would meet him in the hotel lobby. He doesnt even know where he delivered it. I cannot get a refund because he got the code. I will never use Grubhub again. They do not stand by their guarantee.”

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Posted 6 months ago

“I paid over 20$ is other fees just to get my order wrong. Having a family party and they are missing items. A refund was given but not without another other fee. This is not right”

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Posted 6 months ago

“My order was left at the wrong street outside.”

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Posted 6 months ago

“We waited for over an hour…. After 45 minutes we were told our order would take a little bit longer, after we had waited past the hour mark we were told “sorry! Your order has been cancelled” I deleted the app immediately and ordered from somewhere else… that is a crazy business practice to me, they didn’t even tell me why they couldn’t fulfill my order.”

Helpful Report

Posted 6 months ago

“I put in my order and went to go pickup and the restaurant said we don’t have an order. It’s raining outside went next store to the restaurant and they said to go to the other spot they should have received it and once again they said no. Showed them receipt and still nothing. So I contact Grubhub and they say sorry for the inconvenience we will cancel this mind you this is all happening for about an hour in the pouring rain. I tell them this is crazy and he says I will give you a 7$ gift certificate for your troubles. Really 7$???? I’m so unhappy with Grubhub it’s constant issues with them. Why did the restaurant not receive my order? It makes no sense. I will be deleting Grubhub and no longer deal with them.”

Helpful Report

Posted 6 months ago

“Grubhub does not work. I waited over an hour for food and then they didn't deliver. CJ says contract GrubHub is not fillable. Basically "too bad, too sad'. Horrible”

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Posted 6 months ago

“Worst driver ever! This guy supposedly dropped off my food BY A STOP SIGN on a street across from the delivery location. When I went to said stop sign...food wasn't there.”

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Posted 6 months ago

“Ordered at 11:35. Delivery was supposed to be between 11:55 and 12:10. I finally canceled after the 4th delay turned into 5th while chatting with support. The McDonald's is 2 miles from here!”

Helpful Report

Posted 6 months ago

“Worst service I’ve ever received from a company, on a CONSISTENT basis… HORRIBLE… incredibly often, like today for instance… they forgot literally over HALF of our order… and when they’re not doing that, they spend much of the time delivering it to the wrong house.”

Helpful Report

Posted 6 months ago

“Worst app ordering experience and even worse follow/on customer service (literally provided ZERO help and only compounded frustration). I have a $50 gift card with Grubhub and won’t even bother trying to use it again. Btw, the name is terrible too. DoorDash or UberEats ONLY for me go forward.”

Helpful Report

Posted 6 months ago

“Food arrived late and cold. It was left outside our gate and no door bell for was rung. Never again going with door dash”

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Posted 6 months ago

“The driver delivered it to the wrong address and GrubHub refuse to give me a refund they told me to go get it myself. Shame on them making an elderly disabled senior walking the snow just to get her package.”

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Posted 6 months ago

“So many failed deliveries. And any credits for food do not include the delivery fee or tip. So they double ding you to get the food you are missing or wrong, by charging the fees and tip again.”

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Posted 6 months ago

“Bad for restaurants, bad for customers, bad for drivers.”

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Posted 6 months ago

“An hour late and they said I gave them the wrong address. Back to door dash, only tried this because of Amazon prime membership. Never again!”

Helpful Report

Posted 6 months ago

grubHub is rated 1.1 based on 1,728 reviews