grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,618 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,618 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their on time guarantee is a joke. They don't stick to their original times..but constantly change it so they don't have to honor it. Had an order that took over 2 hours and no guarantee honored. On top of it they will not refund or credit me on missing items because they state they had compensated me in the past. Mind you I hadn't used them in close to 2 years. Only tried them again because of my Amazon prime. And now I remember why I stopped using them”

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Posted 11 months ago

“There are plenty of food delivery services. Choose anything other than grubhub. I placed an order it was never received, they refused to refund. Offered a credit and when I attempted to use that didn't work either. When I asked why , they didn't know so offered coupons worth a fraction of my original order and when I attempted to use I was hit with additional fees. Absolutely horrible service !”

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Posted 11 months ago

“Horrible. I ordered food from a restaurant in my town, in the same shopping center as the target I was picking up an order at-after I ordered, I went to check email for confirmation/receipt and realize it was sent to a restaurant in the town over from me. I got on the grub hub chat and they were useless. I said the blame is on you guys, I double checked my pick up address! They said too late, it’s already been sent to restaurant and disconnected the chat. I made sure it was at my shopping center because I was going to be there anyways to curbside pick up at the target right behind it. But nope, no refund, nothing. Rude customer service. Horrible. Never again. I shared the experience with friends and family and my kids and they’ve shared the experience as well. It was my first experience with them and my last. Since then, all my family and friends and kids teenage friends in high school, who use it weekly have deleted grub hub app and USE DOOR DASH, they are awesome!!!”

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Posted 11 months ago

“My pet Tiny loves Food Just for dogs. Thank you so so much to the wonderful and friendly staff. They guided me in the right direction. Looking forward to our summer vacation! And yes we’re packing some JFFD for Tiny!”

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Posted 11 months ago

“I waited an over an hour, food was dumped at my door with no notification and it was cold. You are supposed to be a service. Bad service. When I called to complain got offered off on next delivery. This is not the first time I had issues with them. Will not use again”

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Posted 11 months ago

“We were missing a meal after waiting 50 minutes for lunch.”

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Posted 11 months ago

“Placed an order at 10am for a noon delivery. The order still ended up being over an hour late and arrived at 1:10. Contacted customer support and the best they could do was provide me $5 off next order which doesn't even cover the delivery and service charges.”

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Posted 11 months ago

“F*ck grubhub. Quit them a year ago when I lived in Arizona. Thought I’d try them again now that I moved to Michigan. NEVER again. NEVER. F*ck Grubhub”

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Posted 11 months ago

“Grubhub constantly deliver my food to the wrong address. I am deleting me app. I am tired of this!”

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Posted 11 months ago

“The company website no longer allows you to leave negative reviews about the restaurant. When it comes to evaluating the restaurant for feedback after in order. It asked you three questions. If any of those three questions or negative when it comes to written feedback, the screen freezes. You are not able to give it any stores and then you have to close the app. I’m going to report them to the federal trade commission and this is now a new system that they have put in Place.”

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Posted 11 months ago

“I didn’t like that the driver brought my delivery to me with a lit cigarette in his mouth.”

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Posted 11 months ago

“The first driver stole my food and the restaurant cancelled my order. The second driver and restaurant both told me what happened. Then I got an email from Grubhub lying and saying they cancelled my order because the restaurant was missing an item. In the meantime I had to reorder my food. I finally got a number to call customer service and the person barely spoke English. Then I spoke supposedly to a supervisor who said she couldn’t do anything but refund my money in 5 business days! No discount. No free food. Wth!!! I only used them because supposedly the delivery was free with Amazon. Then I googled them and saw all the horrid reviews! Never again!!”

Helpful Report

Posted 11 months ago

“I place an order and within a minute I realized I forgot to add a drink so I went back on and went to add to my order and added a drink. When the driver brought me the order I had two food orders and one drink! I contacted customer service as this was there computer problem not mine. They refused to issue a refund of one order because they said I received the food. I just got it and did not know the second was coming! after talking with supervisor they want to give me $25 towards next order! I only wanted my $15 back. Why can you not give me my $15 but yet give me a credit for when IO come back! Not coming back! Going to Door dash!”

Helpful Report

Posted 11 months ago

“I placed an order with Grubhub and was promised delivery at 7:30p. Two and a half hours later I never received my order”

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Posted 11 months ago

“Never get food delivered to our house properly. They don’t follow any type of protocol for verifying the driver is going to the correct address. It’s a 50/50 chance your order shows up or it’s not correct. Good luck to you if you pay the extra to use this service”

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Posted 11 months ago

“My wife and I ordered dinner , and watched as our driver went literally to 3 different towns one of witch was not even close to our location . Now I understand double dashing to make more money but , I don't believe that a driver should have a order in their car for a hour when the delivery is less than 20 min from the pick up location . We tip pretty well and for us to get our food cold is not right in my opinion but ......”

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Posted 11 months ago

“The worst company ever don't order from grub hub I have contacted there customer service multiple times as I have instructions on delivery and it's been left on the ground outside and driverd are rude”

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Posted 11 months ago

“I have had several bad experiences with grubHub. 1. Placed an order the Driver delivered the wrong Oder, I guess someone else received my order. I contacted grubHub the only thing they said was I’m sorry you had a bad experience. 2. Placed an order it was taken to the wrong address and dropped off in front of an apartment complex leasing office. Contacted grubHub same response I apologize and sorry you had a bad experience. I will never use their services again. They are incompetent.”

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Posted 11 months ago

“I called to reverse a charge of $57 for a $16 pizza from Pizza Hut and I was told that it was all up front and that they would not reverse my charges. They would give me a $25 discount. For another order that I will never use. Because I totally refuse to get ripped off my grub up again. This is a joke. I'm on a fixed budget. They just hit my charge card for $57 for a $16 pizza. What's going on with this world? All that the pizza was delivered cold.I had to heat it up to eat it”

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Posted 11 months ago

“2nd time in a row using Grubhub! We are ten minutes away from restaurant. We watched driver all over our small town and obviously visit areas for substantial length of time. An hour later our food arrived ice cold and nasty. Grubhub offered $5 credit for a $60 plus order. God knows what was done to food before it arrived. Entire order thrown away and Grubhub account deleted. BEWARE! Yuk! Nasty! Use restaurant delivery or DOORDASH!”

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Posted 11 months ago

grubHub is rated 1.1 based on 1,618 reviews