grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,999 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never order food through Grubhub again. I've had several orders go through only to wait hours for them and then I'll get a text saying something went wrong with the order. I called the restaurants each time and they all say the orders were ready and had been sitting for hours. You have to cancel through Grubhub and their phone number is not listed on their website that I could find. I finally get someone and I get a "sorry" and they offered coupons. Pathetic.”

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Posted 2 years ago

“Consistently changes my delivery time, Last night I watched the driver miss 5 turns to get to me, What should have been a 30 minute delivery turned into a 2 hour delivery. Food is delivered Cold Or Ice Cream Is Melted. I just got a delivery from Door Dash! Quick and pleasant!”

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Posted 2 years ago

“Over 30$ in fees is ridiculous!!! Went to place an order, food came to 52$, tip for driver 15$ and then i looked at the total after and my bill would have been almost 100$! Grubhub is a rip off! Let ur drivers get some money too they are the ones doing the work. Ur going to raise urself out of a business. Cancelled my order and deleted the app”

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Posted 2 years ago

“I work for them they claim they give you mission pay sometimes if you complete the mission. This particular mission was complete 6 orders without skipping 2 or more to get 12 dollars... long story short I completed 6 deliveries in a row and they claim I missed some in-between but I didn't”

grubHub 1 star review on 19th October 2024

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Posted 2 years ago

“Last week I placed 2 separate orders, one arrived, one didn’t. After contacting the driver, he said my order was canceled. 😞 I immediately called GrubHub, got a text that my bill will be credited to my next order. It wasn’t. Several days later, I get a message stating I won’t get a refund because my ETA is over 48 hours?! I messaged back of my complaint the same day and that I’m now deleting their App. Very disappointed that they kept my money when I followed procedure.”

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Posted 2 years ago

“Grubhub sucks. Two times in a row - the first time the driver put the food outside my door, took a picture and then stole it, the second time just took a picture outside somewhere and marked delivered. My address is pretty unequivocal. Grubhub is a big scam. Use uber eats or anything else.”

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Posted 2 years ago

“Grub hub drivers leave you food outside of Apt outside. They are rude and don’t follow instructions and than Customer Service blame you. Should look at who you hire as a driver. You hire any one as long as they have a car and a license. Rate you 1 out of 5. Poor Never use grub hub again. Use another service”

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Posted 2 years ago

“Dear Grubhub, Food should be handed off to a person. Setting food outside on the ground is against any kind of food etiquette. 35 years in the food industry and rule 1: never put food on the ground.”

grubHub 1 star review on 17th October 2024

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Posted 2 years ago

“ALL BAD!!!”

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Posted 2 years ago

“Website takes 1 year to load”

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Posted 2 years ago

“Really deserves negative 5 rating. They are unscrupulous- don’t honor promos and refuse to fix it. Orders are incorrect -I feel sorry for people that have to work there. Screwedme out of $18-did chat & phone call with supervisor. Don’t use them!”

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Posted 2 years ago

“You are just all around absolutely terrible”

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Posted 2 years ago

“You guys are worst then slavery Tony Xu is gonna run you guys into the ground. I’m gonna persuade everyone I can to drive foor doordash they guarantee you $15-$20 per hour. The two orders you sent me are beyond low. I’m posting them to my social media to show people that you guys really expect people to use there cars to deliver $2 & $3 orders. How are you suppose to make money. Society can even live off of $10 per hour”

grubHub 1 star review on 16th October 2024

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Posted 2 years ago

“This site is awful, they are always late and the orders are delayed because the driver picked up a bunch of orders at a time. I do not recommend this service”

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Posted 2 years ago

“1st off they they showed my order on the way, but then it showed at the restaurant. 2hours later the driver sent me a picture showing he delivered. But there was no bag in the picture, plus it wasn't even my house. Called Grubhub to complain and they only refunded my money, but refused to give me anything for my inconvenience.”

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Posted 2 years ago

“I watched the driver on the GH app wandering around near where we live but never getting on the right street. I chatted with customer service to see if they could help but they just offered me $5 off my next order. @ 30 minutes later CS called and accused me of entering the wrong delivery address and then cancelled my order. My address was correct on the app, the driver had her head in the wrong place or a broken GPS. By that time I was VERY hungry and VERY angry. Never order from grubHub!!!”

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Posted 2 years ago

“The only good about Grub Hub is the fact that you get food from favorite places. Unfortunately, the food is always delivered cold. You place the order and your driver has other orders way on the other side of town. By the time you get your order, it's ice cold. Don’t ever order pizza through grub hub. Basically better off driving and getting it yourself. I also noticed additional fees they recently added on. It’s such a rip off ordering with GH. I’m done with Grub Hub. I’ve spent all I want for cold food through them.”

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Posted 2 years ago

“They are awful. Will never use again.”

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Posted 2 years ago

“Tonight I ordered from slades restaurant delivery person put my food on a bench wrong location also I want a refund I love the chicken was trying the potato salad for the first time was not happy this would be my last order from slades.”

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Posted 2 years ago

“Terriable place if a driver messes up order or forgets half your stuff you can only get max 5 dollars credit even if ur items cost more.”

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Posted 2 years ago

grubHub is rated 1.1 based on 1,999 reviews