grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,743 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered food from here via Applebee's, after 1.5 hours, NO delivery. Contacted Grub hub and they had order but NO info but it was delivered. Not to our house tho. Customer ervice manager did nothing but cancel our order and credit our account, then hung up. Maybe find and fix the issue.”

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Posted 5 years ago

“Some other driver not ours picked up our food and all grub hub does is refund our money. will NEVER use them again”

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Posted 5 years ago

“I had ordered from a particular restaurant using GrubHub. The first time it was canceled, I was told the restaurant was closed, which they were not. After talking with the owner, It was confirmed they were not closed on the weekend. Yesterday I order from the same place around 7:30 pm. I received another notice telling me they ran out of the food I like. I was sent an email with no explanation of why they canceled my order. It was when I chat with them; the rep told me the reason was they ran out of the soup. I will not order from GrubHub for a while and for the restaurant, they will never use GrubHub again.”

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Posted 5 years ago

“First night using Grubhub was told thirty minutes after order was confirmed the restaurant didn’t have a dish. So they started my order over again and had to wait another hour for it to arrive. Second night told me 30 minutes after they told me the order was confirmed that the order Was cancelled because it “couldn’t be fulfilled.” Restaurant was still open. This was around 930 so most restaurants started to close. Told me 3-5 days to get a refund. Used Doordash for months and never had one single issue. Deleted my Grubhub app, felt the need to write this review and will never use again.”

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Posted 5 years ago

“This company has no problem taking your money charging huge fees and not taking responsibility for their errors. I placed the order and payed. The driver goes to pick up the order which they personally (the driver) have placed on your behalf. She takes it upon herself to change the order to much less and cheaper food then drops it off. She leaves before you can check it. Restaurant confirmed driver ordered the wrong items. Grub hub wanted us to call the driver and work it out. When we told them that fixing this and working it out with their hired employee is not our responsibility. Long story short food ordered to get 5 people, just under 60 bucks, good received 4 orders of the cheapest item on the menu. Company response you can wait 5 business days for them to fix it as they are unable to correct the order or reorder what should have came. Must be nice to be able blow money like that and not worry. I personally do not have the money to do that. This was a special treat for us and grubhubs inability to provide the service I paid for means not everyone got to eat and those who did couldn't even fill up on what was delivered. Shame in you grab hub.”

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Posted 5 years ago

“Third time we have ordered and third time we have been told thirty minutes into our wait time that our order is delayed and will be another 30 minutes from the original delivery time given. This is for some dang KFC. Called to complain and was told oh well, this is your new delivery window and if it doesn't arrive, call us back. After it was switched between three different drivers, I got an updated delivery time for an hour later. Had to call back and request a manager in order to cancel the order. 5-7 days for a freaking refund. Will never use them again”

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Posted 5 years ago

“Grub Hub doesn't even deserve one star. I placed an order from McDonald's for my cousin. He was hospitalized so the food would go there. I added very detailed information about the hospital's location (including cross street) I also added the room number and his name. I received a call from the driver but I couldn't understand a word he was saying because he could not speak English. The driver harassed me with over three phones calls. Each time I could not understand a word he was saying. I called Grub Hub and the customer service gentleman had broken English so it made it very hard to communicate with him as well. I finally found out that the driver had left the food in the hospital lobby. It took over an hour to get this situation settled. The food was cold and inedible by the time my cousin received it. I have filed a complaint with the Better Business Bureau.”

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Posted 5 years ago

“This company sucks. I ordered my food for a party and 10 minutes before the party started, they canceled my order and now I have to figure something out. I will never use this company again and will tell everyone I know to avoid this company.”

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Posted 5 years ago

grubHub is rated 1.1 based on 1,743 reviews