grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,721 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered at 3:50pm, My delivery time has constantly changed and is now set for 4:47pm-5:02 pm MORE than an hour after I ordered. IF they don't have delivery drivers available then they should not be taking peoples money for food they can't deliver. It's called THEFT.”

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Posted 11 months ago

“They stole my money don't use them asked for a refund they said I used refund too much as which this is the first time I downloaded the app 0 stars if I could”

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Posted 11 months ago

“Food sat at Wendy's for over 2 hours on counter because drivers weren't available! My frosty was warm water and Grub Hub refused to refund my money, only offered credits for future orders! I told them I will not order from them again but still would not refund $60 for 3 orders from Wendy's! Never again!”

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Posted 11 months ago

“It’s absolutely absurd that you, grub hub, allow prices to be charged at 30% higher than actual menu prices. Not worth it. Will never use grub hub again”

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Posted 11 months ago

“Back office staff doesn't know to count. Or read Invoice. I have attached the receipt send by grubhub. Please do the total yourself and let me know how is their Gen Z doing their work . After doing the calculations all Restaurants owner should be off from platform. Apart from heavy commission this is my paycheck from grubhub a negative money. Our overall profit is 20%. Their commission is 30% plus this blunder from their side. Why I should be on platform if I don't make money in fact I pay grubhub as loan shark.”

grubHub 1 star review on 5th August 2024

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Posted 11 months ago

“Horrible customer service. I ordered something that is already pre-made but hot. They assigned a driver 45 minutes away from the restaurant and it took about 1.5hrs. I get it, they must of not had many drivers etc. But I wish there was somehow I would know that before I've committed to the order. Also when my food was delivered cold the customer service just added a 5 dollar credit and closed the chat. I'm a pretty easy person to get along with but this system needs some fine tuning.”

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Posted 11 months ago

“Horrible experience. The delivery was 45 minutes late. The delivery time changed about 4 times. I tracked the driver on the app and he was just going up and down for 1 hour 15 minutes. Drivers are not professional as well”

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Posted 11 months ago

“The delivery driver refused to give me my food. I texted her (the driver) and told her I was standing in front of the door waiting for her, when she arrived she refused to hand over the food, even after I told her my name. My neighbor had to tell her I’m me. When called customer service they did not do anything.”

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Posted 11 months ago

“They are the worst delivery company in my town 1.5 hours for a Taco Bell order. Slow and could care less. Avoid them in Anderson Indiana!”

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Posted 11 months ago

“I just got $70 stolen by Grubhub. They won’t refund or reorder the order or anything. No credits or anything. Do not use their app. It’s not worth it. I called and asked them to call the driver and they said nothing can be done. I called a real person for support too and they said the same thing. I had specifically chosen meet at door to avoid this and they did not meet at the door and did not post a picture of where the food was left and they would not answer my calls.”

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Posted 11 months ago

“If I could leave zero I would GrubHub sucks when it's app messes up and makes you order more than you need or drops your stuff they will not help you at all”

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Posted 11 months ago

“I'm really sad. I ordered food last night. Everyone forgot about me. Grub hub and senor Lopez in sapulpa. I called them and there sat my order. They said I could come and get it after it had been sitting there. Grub hub offered me $5 off my next order. Five whole dollars. Laughable. Senior Lopez didn't even offer me any reparation except to tell me it wasn't their fault. Someone couldn't called me. Finally after the restaurant closed I called them. I'm eating at El tequila from now on. Better food anyway and nicer people!”

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Posted 11 months ago

“Horrible, waited 2 hours for my orders to get delivered and both were cancelled. Ran the customer service guy laughed at me and told me to contact care and hung up on me.”

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Posted 11 months ago

“This is the WORST delivery service. I use it because I have a free trail with amazon. But holy cow, I ordered something from what I thought was a small business, it was delivered and it was Captain D's. IT is also consistently late, they don't follow delivery instructions. I'll stick with paying fees on DoorDash. And when you try to add feedback the screen either keeps logging you out or just sits and loads and never fully loads. You can never leave feedback.”

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Posted 11 months ago

“Thanks 🙏 for refunded my money ,but the experience with the driver was bad she didn't even take pictures and double check with the address. Second a driver like that needs to be banned from working with y'all other than that you guys going to lost a lot of money. On the other hand I do feel bad for my neighbors who've done that, because he or she knows the purchase wasn't theirs and they still get away with it. That wasn't chipotle fault Lampton Village in Columbus Ohio whoever does that wasn't nice. 😳”

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Posted 11 months ago

“Grubhub is bad, customer services are beyond horrible. I hope this company out of business”

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Posted 11 months ago

“How is it that they can get away with not honoring a refund. I am totally disgusted with how they are handling issues. I will be researching how i can report this as i see i am not the only one going through this. TERRIBLE”

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Posted 11 months ago

“I don’t know why this is but Grubhub is consistently the worst delivery service. A driver got a block away from my apartment and then turned around to go back to the restaurant because they had clearly forgotten my order. Other drivers will accept an order and then wait for half an hour before getting the food so it’s cold and stale by the time it gets here. Not using this service again.”

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Posted 11 months ago

“I ordered from Marco’s pizza today. The pepperoni AND the meatballs was had as rocks. Grubhub refunded. Sooo then I ordered from Kentucky Fried Chicken in Colonial Heights. They sent the wrong order! Grubhub nor Kentucky Fried Chicken would resolve. I won’t use Grubhub nor go to Kentucky Fried Chicken again!!!!”

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Posted 11 months ago

“It is the WORST delivery app! They steal you, and drivers are ALWAYS LOST…. It is a No go”

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Posted 11 months ago

grubHub is rated 1.1 based on 1,721 reviews