grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,721 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered McDonald's through them. I have special instructions for them to deliver at my door apparently they didn't do that I never got the food I reached out for help and they told me there was nothing that they can do so. They pretty much took my money and never replaced the food never gave me a credit. Anything I basically will not be used. In this service anymore, what a horrible place I'm out of money and never did receive the food if I could give this thing less than one. I would, they should be ashamed of their self. That's pretty much stealing. You stole money from me and never gave me anything at all”

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Posted 11 months ago

“Made one order and I'm never ordering from them again. Only got part of my order, and it was melted and in a soggy bag. Left a big mess on my porch, would've been better if the driver just never delivered anything.”

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Posted 11 months ago

“Here’s the corrected version of your text: Grubhub was aware of an item that the restaurant didn’t deliver to me. The app advised me to request a refund, which I did, but Grubhub refused to refund my money. Be careful with them.”

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Posted 11 months ago

“Grubhub delivery driver’s get 2 strikes today. I ordered from a local restaurant. A (3) Combo meal (enchilada, taco, chili relloni with rice, beans and a side salad). The only thing Grubhub driver brought delivered was a photo of my food at someone else’s home, when I called Grubhub I was told my apartment number is not in profile. I double checked and my apt # was listed in two fields. The support person was nice and submitted order again. The saga continues. The 2nd order got deliver. This time they delivered a soup and a Pepsi which I did not order. It was obvious it wasn’t a meal. It appears Grubhub drivers are fairly new or just too lazy to double check the orders when they pick them up And don’t need to look fur correct addresses prior to delivery. I normally don’t write a bad review on a company but twice messing up means drivers aren’t trained properly or need to seek out better driver’s. We pay a pretty penny for services like this. I am satisfied I got a refund on both orders and placed a new order to one of their competitors. If you order from Grubhub don’t do it if you are sick and hungry like I am now, or just plain hungry. You may never receive it ir may get someone else’s order.”

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Posted 11 months ago

“Their drivers are the worst, apparently can’t read English. They delivered 2 of my 6 orders to who-knows where, and Grub Hub customer service is useless. That’s a 35% failure rate. Just submitted a data request to delete my account.”

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Posted 11 months ago

“i’ve tried to order twice with this company and twice my food never showed up and they offer me a five dollar credit. This is the worst company ever it needs to be shut down.”

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Posted 11 months ago

“You are way over priced not worth it moving on”

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Posted 11 months ago

“Ordered food. Got a text my order was being prepared. Then looked at the AP my driver was assigned and heading to the store. Then another text my order is canceled because the restaurant is closed. Hmmm then why does it allow me to order and grub hub act like it’s open? Isn’t that kind of part of your service? So I move on to another restaurant on their site. Called them to make sure they were open. Guy answers the phone and tells me they are closed. So I called customer service to complain and mid sentence we get “disconnected”. On their end. No call back. Nothing. RUN from these people! Horrible!”

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Posted 11 months ago

“The service is so slow. It gets delayed constantly drivers are always switched. It's like if you don't have people to do the job don't advertise that it can get to you that quickly. They give you a time frame before you order then as soon as you order the time brain changes. I never get my food on time or warm. I wish I could give 0 stars do yourself a favor and use DoorDash”

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Posted 11 months ago

“Always delivering v to the wrong apartment tired of no orders”

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Posted 11 months ago

“Horrible experience....I ordered from Donatos pizza and the driver laid my pizza on the ground...open half way and ants and spiders got into it. NO bag or safety closures...open. We contacted grub hub and told them but they refused to refund saying I had to many refunds prior....Um maybe because All were bad experiences from food being late, eaten or left open on the ground....Door Dash here I come.”

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Posted 11 months ago

“Wrong order delivered due to error in grubhub menu. After much discussion I was given a $16 refund out of the $32 charge. No apology offered and never could get the mentally challenged person on the phone to understand their error. She was rude and kept telling me I got the right order. Check out the pics.”

grubHub 1 star review on 16th August 2024

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Posted 11 months ago

“Horrible service consistently. Been cussed out by drivers using the the worst language. Printed directions not followed but when I questioned the drive they either get angry or lie.”

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Posted 11 months ago

“One order chared three time from PAYPAL,CUSTOMER SEVRICE never agian sack shiiioot moving on save your hard earned money now a days order from a place that delivers going to my Attorney for stealing money fro. My account that wasn't AUTHORIZED HER name was EJ!!!CUSTOMER SEVICE REP AND HUNG UP ON A VETERAN OF US ARMY NOT GOOD!!”

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Posted 11 months ago

“I placed my order at 6 pm. It was not sent to the store by my location. It was sent to a store clear across town. They started making my order at 6 the driver didn't even get there to pick up till an hour and a half later. If my order was sent to correct store I would of received hot food. The food I received was cold since it sat for an hour and a half before even being picked up.”

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Posted 11 months ago

“Grubhub has been taking money out of my account for a couple months now and I've never signed up with them. It's been a nightmare trying to get this fixed. I have no idea how they got my card number.”

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Posted 11 months ago

“Unless you order from a chain, there's a good chance you will wait 45 minutes only to have your order cancelled. Customer service is generally not very helpful. If you have more than one address on file, sometimes it will send the delivery to the one you didn't select. Then they will argue with you even as they are looking at a map that clearly shows the street name does not match the delivery address. Do not recommend.”

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Posted 11 months ago

“I AM DISABLED, HAVE GIVEN VERY CLEAR, EASY INSTRUCTIONS FOR DELIVERIES. DRIVERS CONTINUE TO IGNORE THOSE INSTRUCTIONS, MAKING IT IMPOSSIBLE FOR ME TO RETRIEVE MY ORDERS WITHOUT ASKING NEIGHBORS FOR HELP. HAVE NOT BEEN ABLE TO CONTACT GRUBHUB BY PHONE, AND RESTAURANTS HAVE TOLD ME THAT THEY CANNOT ENSURE THAT DRIVERS READ/UNDERSAND THE INSTRUCTIONS. IF THIS DOESN'T CHANGE, WILL COMPLAIN TO THE BETTER BUSINESS BUREAU AND THE LOCAL OFFICE OF ADA COMPLIANCE. ( DO NOT KNOW WHAT THE "COMPANY" REFERRED TO BELOW IS: THE RESTAURANT/ GRUBHUB?)”

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Posted 11 months ago

“Never delivered.. then redid the order it was over a half hour late and they won’t refund my money even though no one ate because it was so late at that point.”

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Posted 11 months ago

“Twice I ordered from Streets Fine Chicken. Twice they did not bring the food I had ordered. I have had it with them.”

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Posted 11 months ago

grubHub is rated 1.1 based on 1,721 reviews