grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,616 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,616 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I guess there was a chicken tax I ordered a four piece chicken dinner from KFC and wanted to arrived it was missing the wing which happens to be my favorite part I guess the driver should have taken the thigh or the breast cuz I don't really care as much for them”

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Posted 9 months ago

“If I could leave less than one star I would. I ordered food which never arrived. When I contacted them they claimed they couldn’t give me a refund but could provide no valid reason other than there is “no status change.” I have no idea what that even means but in the 3 times I contacted them this was their excuse. They are complete scammers. Avoid them at all costs.”

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Posted 9 months ago

“Every experience has been bad”

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Posted 9 months ago

“Almost every time we get food through grub hub..there is something missing! This time an entire pizza! And no receipt of the order! I know the driver took the pizza himself! Never again!”

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Posted 9 months ago

“Paid 53.33 fora McDonald's order driver took a picture from the end of my driveway and left I gave them ring videos and they still won't refund my money also I told family about it o more orders”

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Posted 9 months ago

“The delivery guy never delivered My Grandbaby's food! There was no excuse! Courier Ricardo is a disappointment to Me!!! And makes GrubHub courier service look BAD!”

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Posted 9 months ago

“I have a new grub hub benefit from Amazon prime. I’ve used it 3 times. Tonight I ordered 2 chicken sandwiches. 1 ordered of fries and 1 ordered of coleslaw from my local Popeyes. After I placed the order I decided to add mashed potatoes snd red beans and rice to the order. I went back into the app To added these 2 items to my order . The app showed the additions and showed me the updated price. When the food arrived via no contact delivery I had one correct order for $47.00 including fees and taxes.and, a second order for 2 more sandwiches and a second order of fries for $37.00. When I contacted Grubhub about the mistake I was told by4 different “customer care” specialists that once the food is delivered I could not get a refund. Really? Not my mistake, no way to know in advance and no contact delivery not withstanding. Really?”

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Posted 9 months ago

“If I could give them a 0 rating I would i spent 95.00 dollars on an order and got a picture of a sign on the building not a picture of an order or any kind of food and then when Mitchell the driver wants to message me and say that he was here said he left it at the wrong entrance at an entrance I can't even get too and then says he ran out of gas and then said he was coming back to figure it out and then never came back and shut his phone off and wouldn't respond to calls or texts so I'm out of 95 dollars and no food what a great first time experience from grub hub smh it's ridiculous oh and I went to the security cameras from the hospital where I'm working 16 hrs and the guy Mitchell never left anything I am irate this is ridiculous”

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Posted 9 months ago

“The worst company in the world for food delivery”

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Posted 9 months ago

“I am so tired of getting half an order. Grubhub gives refunds but I rather have my food. I'd like to be able to adjust the tip because if the driver gets a long receipt and a little tiny bag then YOU SHOULD KNOW A BAG IS MISSING! but if I don't tip, I still don't get my food. Grubhub is free because of Prime, Going back to Doordash and pay a membership like I use to.”

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Posted 9 months ago

“I would never order through grub hub took my money & this place was closed even though it said it was open never refunded my money or I didn’t receive food. Just a fuckin scam. All they can say is “I’m so sorry.””

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Posted 9 months ago

“GrubHub has yet to deliver an order, multiple orders multiple major cities, never has 1 courier available, so not just a particular geographic area, there customer service is absolutely horrible, they just end the chats after not being able to help. How is this company in business. I keep trying to use it because I have a balance to use up and I can't.”

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Posted 9 months ago

“They refused to deliver my order and gave me a refund. Waiting 2 hours for food and still picked it up myself”

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Posted 9 months ago

“Horrible service! Use door dash for sure. Never shows up with the food and they think refunding your money is ok... I was planning a party... I had multiple guests.. and I called... no resolution... they have been reported multiple times but I thought I would give them a try... shame on me.. never again”

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Posted 9 months ago

“KFC is preparing your order, to be delivered between 5:32 PM and 5:47 PM. Track your food online or with the Grubhub app grubhub.app.link/sms Your order is on the way and will arrive between 5:45 PM and 6:00 PM. Food was cold, paid 30% tip, bs, f grubhub”

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Posted 9 months ago

“GrubHub is ripping people off! They are down outright stealing! On July 19th order pizza I did not receive my order I received someone else's order. I told them I have proof of it because I took pictures they did not want to see any pictures they flat out refuse to give me my money back to give me any credit or even have my order to be reordered again They done nothing They just straight up stole my money!”

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Posted 9 months ago

“Meal came without beverage; driver said he'd be back in five minutes; never showed up. Had to make two calls, to the restaurant and to Grubhub to get a refund. Before this I'd never used a delivery service other than the restaurants own.... I'll go hungry before I ever try that again.”

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Posted 9 months ago

“Grubhub policy is not refunds just credit that is ridiculous you guys should be ashamed of yourselves”

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Posted 9 months ago

“They refuse to refund orders that are VERY late and try to offer a $5... Honestly this service needs to be shut down, they are very poor and only out to steal your money!”

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Posted 9 months ago

“Not good. Wrong order came to the house. Could not be rectified. Had to do a 360 to feed the family.”

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Posted 9 months ago

grubHub is rated 1.1 based on 1,616 reviews