grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,720 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I preordered breakfast items to be delivered first thing in the morning. The option in the app for the first delivery was 6:45-7 am. I selected this option because I leave the house for work at 7:30 and no later delivery would have worked for me. In the morning I get notification that my order will be delivered at 7:45. I go on the app and chat with the customer service explaining to them that this was not the delivery window I requested. They promptly go to reassure me that delivery window has not passed yet and there is nothing they can do to cancel my order. No matter how many times I let them know that this was not the delivery window I selected and that I do not need a breakfast arriving to my house after I left for work, all I got was “there’s nothing we can do, is there anything else I can assist with”. They are not listening and do not care to address their mistakes! I would not have selected the delivery had I know I will not be getting my food before or at 7 am!!! This is unacceptable!!! $30 wasted. Horrible customer service and no care about their customers at all.”

Helpful Report

Posted 10 months ago

“I have place an order 10min before the delivery time some one call to let me know it was canceled but now I have to wait 5 to 7 business days to get my money back first time and the last that I will ever use this stupid application”

Helpful Report

Posted 10 months ago

“The driver left half of my order at the restaurant and when I reported this to Grub Hub they did nothing but sent a picture of 1/2 of my order on my front steps. No refund. No apology NOTHING just stole my money.”

Helpful Report

Posted 10 months ago

“We are done with this company. Still waiting for our food and its been an hour. Our driver has delivered to multiple locations. Im going to be even more upset if our milkshake is melted and our burgers are soggy and cold. Jeez!”

Helpful Report

Posted 10 months ago

“Order sent to the wrong place . Couldn’t immediately cancel it . Called the place , they could do nothing for me . Paid for nothing.”

Helpful Report

Posted 10 months ago

“They charged me for a months service that i did not order. I called and they agreed to credit my card. The next mo., they gave me credit but charged me again for a mo service. Could not get ANY cooperation from cust svc rep. Will NEVER use these scammers!! Beware!!”

Helpful Report

Posted 10 months ago

“The delivery service delayed my food and the food became cold. I asked grubhub to give me a refund for the cold food which was $68 for thighs and $36 for wings. They said they were unable to do so and offered me 4 $10 off credit per order which was not the equal amount of the cold food. This was extremely disappointing and I decided that I will no longer represent that company.”

Helpful Report

Posted 10 months ago

“Do not use grub hut. They are the worst. Twice they canceled my order after waiting an hour for delivery. The latest being Saturday. Placed an order at 9:00 to be delivered. Got message from grub hub showing who was delivering my order. At a minute to 10 i get a text saying my order was being canceled cause the store was closed. Ordered from uber eats and got the order in 30 minutes. So grub hub lied to me.”

Helpful Report

Posted 10 months ago

“I went to order today and they said they're were no restaurants open. I looked it up on Google so I know for a fact there are restaurants opened. They don't need to lie”

Helpful Report

Posted 10 months ago

“Ordered and delivery was one time an hour later the delivery time changed then the restaurant called and said it has been sitting there for an hour that we could come pick it up. Went to pick it up and was refunded $10 for cold food that was never delivered. DO NOT USE GRUB HUB USE DOOR DASH INSTEAD!!!”

Helpful Report

Posted 10 months ago

“Everytime I try to use them there is some sort of technical glitch. I redeemed and downloaded a $100.00 giftcard. When I used it they still cgarged my credit card on file. There was no longer any evidence of the card on my account . I could only chat with useless AI for help. I hate them. I lost $100.00.”

Helpful Report

Posted 10 months ago

“GrubHub likes to steal your money!!! Do NOT USE THEM!!! THEY STOLE $200 FROM ON A ORDER TALKING ABOUT I CAN'T GET A REFUND”

Helpful Report

Posted 10 months ago

“Well, first off Stop lying! Your not sorry that I had a bad experience, as you call it! That being said, Let me tell you of my experience!!! First, I applied to GrubHub. Shortly after received a text from you that said and I quote, Thank you for applying to GrubHub, There are no openings in your area at this time. Please watch for opening s through emails from us. Thanks The next text I receive from you States. You have not responded to our text. There for you are no longer on our wait list. Please sign up again if you are interested in becoming a GrubHub driver!!!!???? You people have your heads soooo far up your ass that the bump in your throat is your nose!!! I wouldn't work for GRUB HUB If my life depended on it! However it does explain why there are very few GrubHub drivers in Florida!!!!!!”

Helpful Report

Posted 10 months ago

“Because grubhub gps system went down our food was not delivered for 2 hours cold wrong items missing items and they will not refund me my 100.00+ food order because i waited till today after the holiday to file my complaint horrible customer service!!! Do not use them...”

Helpful Report

Posted 10 months ago

“Grubhub is the worst food delivery app of all time! I don't know if they schedule drivers to stop at multiple locations at once but more often than not my food has arrived cold! They never want to help you either or credit you a refund. I'm abolishing this app for good!”

Helpful Report

Posted 10 months ago

“I ordered a nice steak and Salmon meal for my 86 year old father in law and his elderly wife. They live in assisted living and the food isnt great. First time using grub hub. We got a call from my father inlaw that no food showed up. Then we started calling. After a half hour, we found out the order was picked up at the restaurant but then disappeared. grubhub said the order was canceled. What? The resaurant made the food and it was picked up. I asked who picked it up. No answer. Got a very confusing explanation from grubhub. Will never use again. They don't track anything, no accountability. We received a refund but our elderly parents got nothing. Inexcusable. Horrible business model. How hard is it to track a delivery.”

Helpful Report

Posted 10 months ago

“Every SINGLE time the order is obnoxiously late bc the driver is making multiple orders AND the order is usually wrong and/or missing items. Grubhub doesn’t care at all—they are just rolling in the $$$. What a con!”

Helpful Report

Posted 10 months ago

“We ordered a meal for our housebound elderly parents that live in assisted-living. The meal was picked up, but never delivered and canceled. All GrubHub would tell us is the meal was canceled by the restaurant. The restaurant said it was picked up by GrubHub. Somebody got a free meal and my elderly parents didn’t get their dinner. Completely unacceptable. We will never use GrubHub again.”

Helpful Report

Posted 10 months ago

“Regularly fail to deliver food. Notices of failure are well after patience and food delivery time.”

Helpful Report

Posted 10 months ago

“Delivery time changed there times. Then went to track order, it still wasn't picked up. Don't make promises you can't Delivery. You put your five dollar credit where the sun Don't shine”

Helpful Report

Posted 10 months ago

grubHub is rated 1.1 based on 1,720 reviews