grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,613 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is so slow. It gets delayed constantly drivers are always switched. It's like if you don't have people to do the job don't advertise that it can get to you that quickly. They give you a time frame before you order then as soon as you order the time brain changes. I never get my food on time or warm. I wish I could give 0 stars do yourself a favor and use DoorDash”

Helpful Report

Posted 8 months ago

“Always delivering v to the wrong apartment tired of no orders”

Helpful Report

Posted 8 months ago

“Horrible experience....I ordered from Donatos pizza and the driver laid my pizza on the ground...open half way and ants and spiders got into it. NO bag or safety closures...open. We contacted grub hub and told them but they refused to refund saying I had to many refunds prior....Um maybe because All were bad experiences from food being late, eaten or left open on the ground....Door Dash here I come.”

Helpful Report

Posted 8 months ago

“Wrong order delivered due to error in grubhub menu. After much discussion I was given a $16 refund out of the $32 charge. No apology offered and never could get the mentally challenged person on the phone to understand their error. She was rude and kept telling me I got the right order. Check out the pics.”

grubHub 1 star review on 16th August 2024

Helpful Report

Posted 8 months ago

“Horrible service consistently. Been cussed out by drivers using the the worst language. Printed directions not followed but when I questioned the drive they either get angry or lie.”

Helpful Report

Posted 8 months ago

“One order chared three time from PAYPAL,CUSTOMER SEVRICE never agian sack shiiioot moving on save your hard earned money now a days order from a place that delivers going to my Attorney for stealing money fro. My account that wasn't AUTHORIZED HER name was EJ!!!CUSTOMER SEVICE REP AND HUNG UP ON A VETERAN OF US ARMY NOT GOOD!!”

Helpful Report

Posted 8 months ago

“I placed my order at 6 pm. It was not sent to the store by my location. It was sent to a store clear across town. They started making my order at 6 the driver didn't even get there to pick up till an hour and a half later. If my order was sent to correct store I would of received hot food. The food I received was cold since it sat for an hour and a half before even being picked up.”

Helpful Report

Posted 8 months ago

“Grubhub has been taking money out of my account for a couple months now and I've never signed up with them. It's been a nightmare trying to get this fixed. I have no idea how they got my card number.”

Helpful Report

Posted 8 months ago

“Unless you order from a chain, there's a good chance you will wait 45 minutes only to have your order cancelled. Customer service is generally not very helpful. If you have more than one address on file, sometimes it will send the delivery to the one you didn't select. Then they will argue with you even as they are looking at a map that clearly shows the street name does not match the delivery address. Do not recommend.”

Helpful Report

Posted 8 months ago

“I AM DISABLED, HAVE GIVEN VERY CLEAR, EASY INSTRUCTIONS FOR DELIVERIES. DRIVERS CONTINUE TO IGNORE THOSE INSTRUCTIONS, MAKING IT IMPOSSIBLE FOR ME TO RETRIEVE MY ORDERS WITHOUT ASKING NEIGHBORS FOR HELP. HAVE NOT BEEN ABLE TO CONTACT GRUBHUB BY PHONE, AND RESTAURANTS HAVE TOLD ME THAT THEY CANNOT ENSURE THAT DRIVERS READ/UNDERSAND THE INSTRUCTIONS. IF THIS DOESN'T CHANGE, WILL COMPLAIN TO THE BETTER BUSINESS BUREAU AND THE LOCAL OFFICE OF ADA COMPLIANCE. ( DO NOT KNOW WHAT THE "COMPANY" REFERRED TO BELOW IS: THE RESTAURANT/ GRUBHUB?)”

Helpful Report

Posted 8 months ago

“Never delivered.. then redid the order it was over a half hour late and they won’t refund my money even though no one ate because it was so late at that point.”

Helpful Report

Posted 8 months ago

“Twice I ordered from Streets Fine Chicken. Twice they did not bring the food I had ordered. I have had it with them.”

Helpful Report

Posted 8 months ago

“We got overcharged, and they would not help us at all. Will never use Grubhub again.”

Helpful Report

Posted 8 months ago

“First time using them waited an hour just to have my food canceled. Would not recommend using them ever again.”

Helpful Report

Posted 9 months ago

“The order never showed up and the picture was blank. When I reached out to customer Service all they did was cancel my order refund me and then give me 60 days free delivery when I already have free delivery! It’s like he didn’t even want to fix the issue. The other resolution was to have me wait over another hour for a new order to be delivered. I should have never trusted this food service. Instacart has never screwed up this bad nor has DoorDash. Shame on me for using a service I had free. I guess that’s why it was free delivery for prime members.”

Helpful Report

Posted 9 months ago

“What a horrible experience. Order and pay for lunch with a 30-50 minute eta. After one and a half hours I call only to find out the driver has not even accepted the order. Put on hold for 27 minutes before a rep (obviously off shore) that offers delivery another 1 hour wait for a pizza .please use a different source for your delivery”

Helpful Report

Posted 9 months ago

“Half my order was missing but they said that there was no way to reimburse me.”

Helpful Report

Posted 9 months ago

“This company has a bad habit of delivering late or outright canceling your order. Leaving you to wait 3-5 business days to even get your money back. Poor business. Grubhub took my money and then text me they have to cancel due to no drivers?!?! It’s what makes them a company! Their drivers! Deleting thier app today!! 🫤”

Helpful Report

Posted 9 months ago

“I have had a grub hub account for several months. I have never once been able to use it It only ever says no restaurants are open. I live inside city limits with plenty of open restaurants. They just lie”

Helpful Report

Posted 9 months ago

“Very hinky system. Have had multiple orders either not be right now just not come at all and had to be cancelled. Yes, they’ve tried to make good but after multiple times enough is enough. Fix your algorithm. Small towns close everything out when there isn’t drivers by saying no one available. I felt ignored by the employees of this company because I know people were sitting there looking at it. And because I added a custom tip, mind you over 4 dollars wasn’t sufficient for the dinglebarries who were online.”

Helpful Report

Posted 9 months ago

grubHub is rated 1.1 based on 1,613 reviews