grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,613 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I order later than 10pm, I have to wait until morning to actually get my food delivered. Support is completely useless, my driver accepted my order and then went to bed or something but wasn't moving for over an hour and they couldn't even get me another driver or cancel my order. My order wasn't even that big, it was 2 energy drinks and a pint of ice cream. I'm convinced that their drivers are stealing from me. GrubHub, get a better delivery system”

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Posted 9 months ago

“So tired of cold food being delivered. Then you have to play games with customer service for refund. If food is not right CREDIT IT!!!”

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Posted 9 months ago

“I have been using Grubhub for quite a few years and I can say the service is getting worse!!!! What’s so bad about it they try to make it hard for you to get a resolution on my order and today 08/11/2024 I had my order delivered to the wrong address twice within an hour of ordering and when I got on the chat; they were sorry I had that experience and they tried to make it my fault!!! I’ve been at the same address for 7 years and I know they have a history showing they’ve been delivering to that address. They won’t refund me but have given me a credit for 30 days. Will if I can’t trust your drivers to deliver now; how can I trust them to deliver when it’s me using a credit for something I ordered and never got? This company really needs to consider the people they are hiring and how they train them. I want a full refund and no excuses. What happened was wrong on so many levels. Grubhub make it right!!!”

grubHub 1 star review on 11th August 2024

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Posted 9 months ago

“I placed an order for the first time today through GrubHub for the habit I left specific instructions for the driver to hand. The order to me left my front door open with the screen closed so I could hear the driver pull up. He didn’t even bother to knock on my door, left the food on my doorstep took a picture and sent it to me Neighborhood cats got into my order I have tried every possible means of contacting GrubHub about this and there’s no place to complain about your order or to share reviews about your driver lesson learned. I paid $58 for food. I couldn’t even eat never again don’t order through GrubHub unless you wanna be screwed .”

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Posted 9 months ago

“The driver was an hour away and still accepted my order to deliver. Food was cold when finally delivered. They refused to give me a refund so I am filing a small claims case against them and sending a press release announcing the claim. They should be held accountable for literally taking money when they have no intention of honoring the terms of delivery. I even paid for priority delivery and still didn't get the food.”

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Posted 9 months ago

“I had a frustrating experience with GrubHub. They added an extra item to my order without my consent, and there was no confirmation before I placed it. When I tried to get a refund before the order was prepared, they refused. This lack of transparency and poor customer service is unacceptable. I recommend others avoid using GrubHub to prevent similar issues. Their practices could catch you off guard, so think twice before trusting them.”

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Posted 9 months ago

“We did a test. We ordered from the McDonald's a few blocks away. Exact same order, exact same time, from both GrubHub and Uber Eats. The order from Uber eats got here in 11 minutes. Food was hot. We ordered over an hour ago and the GrubHub driver was just assigned to the cold food that's been sitting there for 45+ minutes, and he's 25 minutes from our location. It's so bad it's funny. I get this for FREE and I'm cancelling.”

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Posted 9 months ago

“They stole $45 worth of money from me. I watched the driver drive all the way here and then for the delivery picture she put her finger over the camera so I could not see the food being placed. Grubhub will not do anything for me at all and will not tell me why. Grubhub is the worst and I will not be using them ever again and will be telling others that too.”

grubHub 1 star review on 9th August 2024

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Posted 9 months ago

“There was an order that was never picked up, so I had a hard time trying to reach GrubHub & when I finally did I was supposed to receive a refund... Almost 2 months later & never did. They will scam”

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Posted 9 months ago

“Waited close to an hour and 40 minutes for an order, never waited that long with any other delivery service. Food was lukewarm once delivered, I am sure the restaurant would be disappointed to hear that their food was treated in such a manner as I'm sure the order sat for a while once completed. Contacted customer service only to be told that there was traffic along the delivery route; no such thing. Won't use this service again.”

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Posted 9 months ago

“They are very consistent at bringing the wrong items and making pay for it. if you ask for a refund for their mistake, the answer is no!! DoorDash is way better than their bad customer service. They delivered wrong items to me repeatedly and wanted one to keep them even though those were the wrong items with less quantity in them. What do they expect customers to do?? My last order I told the driver not to bring any substitutes for the items I order from Safeway. He did it anyways even after I send him a text not to do it. I order amount of the product and he brought me less for the same price!!! What kind of scams they are running?? Stay away from these people and you’ll save time and money!!”

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Posted 9 months ago

“Driver stole food tried talking to customer service and they ended chat so out of money and food. If you even look at their Facebook page they filter out bad comments”

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Posted 9 months ago

“I ordered at 3:50pm, My delivery time has constantly changed and is now set for 4:47pm-5:02 pm MORE than an hour after I ordered. IF they don't have delivery drivers available then they should not be taking peoples money for food they can't deliver. It's called THEFT.”

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Posted 9 months ago

“They stole my money don't use them asked for a refund they said I used refund too much as which this is the first time I downloaded the app 0 stars if I could”

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Posted 9 months ago

“Food sat at Wendy's for over 2 hours on counter because drivers weren't available! My frosty was warm water and Grub Hub refused to refund my money, only offered credits for future orders! I told them I will not order from them again but still would not refund $60 for 3 orders from Wendy's! Never again!”

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Posted 9 months ago

“It’s absolutely absurd that you, grub hub, allow prices to be charged at 30% higher than actual menu prices. Not worth it. Will never use grub hub again”

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Posted 9 months ago

“Back office staff doesn't know to count. Or read Invoice. I have attached the receipt send by grubhub. Please do the total yourself and let me know how is their Gen Z doing their work . After doing the calculations all Restaurants owner should be off from platform. Apart from heavy commission this is my paycheck from grubhub a negative money. Our overall profit is 20%. Their commission is 30% plus this blunder from their side. Why I should be on platform if I don't make money in fact I pay grubhub as loan shark.”

grubHub 1 star review on 5th August 2024

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Posted 9 months ago

“Horrible customer service. I ordered something that is already pre-made but hot. They assigned a driver 45 minutes away from the restaurant and it took about 1.5hrs. I get it, they must of not had many drivers etc. But I wish there was somehow I would know that before I've committed to the order. Also when my food was delivered cold the customer service just added a 5 dollar credit and closed the chat. I'm a pretty easy person to get along with but this system needs some fine tuning.”

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Posted 9 months ago

“Horrible experience. The delivery was 45 minutes late. The delivery time changed about 4 times. I tracked the driver on the app and he was just going up and down for 1 hour 15 minutes. Drivers are not professional as well”

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Posted 9 months ago

“The delivery driver refused to give me my food. I texted her (the driver) and told her I was standing in front of the door waiting for her, when she arrived she refused to hand over the food, even after I told her my name. My neighbor had to tell her I’m me. When called customer service they did not do anything.”

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Posted 9 months ago

grubHub is rated 1.1 based on 1,613 reviews