grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,721 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order today from our neighborhood McDonalds to be delivered. The order sat in the resturant for over an hour and was delivered cold because at least 4 different drivers accepted the delivery request and then cancelled after they were on the way to pick the orrder up. The order inclluded a 27% tip so it was not me being cheap and not making the delivery worthwhile. This is not the first time I have placed orders with Grubhub and had the drivers skip out on me after accepting the order for delivery. It is however the last time as I have cancelled my account with Grubhub.”

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Posted 10 months ago

“Canceling service disappointed”

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Posted 10 months ago

“I don’t know if this happens anywhere else but Grubhub drivers in my area always deliver to the wrong address, I had to switch to DoorDash, never had that issue with them.”

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Posted 10 months ago

“We never got our food, truly terrible service”

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Posted 10 months ago

“1. GrubHub charged my credit card instead of the gift card I loaded to my account. 2. GrubHub needs to add restaurants in Battle Ground, Washington to their services. The wait time could be shorter if we could order from a restaurant in town instead of from the exact same restaurant that is another 10-15 miles away. It arrived when they said it would, but who wants to wait an hour for food delivery?”

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Posted 10 months ago

“The worst company ever, I tried to give them a chance and used them multiple times. 1hr - 1.30 for a Macdonalds. They also never ring the doorbell and just dump it outside. Used Uber eats today and it was delivered in 25 minutes and they rang the doorbell .”

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Posted 10 months ago

“All the negative reviews are true grub hub sucks Uber eats and door dash for the win”

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Posted 11 months ago

“Very poor service, terrible customer service, I strongly suggest you not to use their service. Save your self the aggravation.”

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Posted 11 months ago

“My order is 3hrs late. I watched the driver drive in the opposite direction and then an hour later drop the order which was reassigned to a new driver and given an extra 40 minute wait! I will never use them again. So much for being a valuable prime member. Amazon needs to find more reliable business partners.”

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Posted 11 months ago

“In more than one occasion, they assigned drivers that are an hour away from where I live. The meal arrive cold and the milkshakes melted. In last order I contacted the driver because it’s been 15 minutes I got the notification that they were on their way to the restaurant. My order was already 1 hr delayed at thru point. The driver informed me that they hadn’t gotten a notification yet that the food was ready and that their pick up time was in 40 min more. The order was 2 hrs delayed. I was starting to think that my bad experience was because of the time of day, location, or restaurant but it continues to happen. Now reading the messages I realize is the way GrubHub works.”

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Posted 11 months ago

“Terrible Customer Service. The driver dropped off my food to the wrong house, got a good tip. Now GrubHub is not taking any responsibility and does not want to refund my money. Never again i will use their app.”

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Posted 11 months ago

“RAW FOOD IS OK WITH GRUBHUB AND APPARENTLY JUST FINE WITH PENN STATION! UNACCEPTABLE AND NEVER AGAIN! BLT FULL OF RAW BACON ICE COLD FRIES AND YOU WANT TO OFFER A $5 CREDIT FOR A $40 ORDER?! BBB #pennstation #grubhub #rawbacon”

grubHub 1 star review on 23rd August 2024

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Posted 11 months ago

“After I placed my order, I got a message that it was delivered. I went out on my porch to check, it wasn't there. I looked at the picture the driver sent, and it was a picture of what looks like a car seat or something. I called the driver and he told me that the restaurant was closed.”

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Posted 11 months ago

“I was missing items in my order , driver wasn't helpful, couldn't get a hold of the restaurant and all GrubHub every does is refund the money”

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Posted 11 months ago

“Somehow, my food was double ordered. The total for both orders was expensive ($92). I tried to use the online chat to trouble shoot, and basically whoever /whatever was responding with me(not sure if it was a real person or a robot) said 'sorry for the hassle this has caused you. Make sure to leave a review of this conversation when the chat has ended!' And closed out the conversation. So, then I called the customer service line. Got to a manager eventually, then was told I cannot be refunded for one order bc it already made it to the destination and there is nothing to be done. However, a $28 credit can be applied to a future order. I explained I didn't even know it was coming, so how could I stop it before it arrived? I also felt like $28 credit was not enough. So i turned down the credit option, bc I won't be using this app again. There are other food delivery services around here anyway, so why put up with this?”

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Posted 11 months ago

“Every time the driver takes a very long route, up to an hour late.”

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Posted 11 months ago

“So I ordered food. It was never delivered. Someone just picked it up and set it on the sidewalk and took a picture. I called grub hub they offered me a $10 credit. A couple weeks later no credit, the said they have no record of the order. I still have the email and picture and they suck”

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Posted 11 months ago

“So my order came from applebees I ordered 8 items and paid for everything recipe on bag... delivery guy came brought me 2 items did not get money returned for wrong order had to drive to restaurant to get the rest of our order only for grubhub to give us $2.75 credit is absolutely insane I would never order grubhub again and I hope people realize what a rip off they are”

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Posted 11 months ago

“I placed an order on Aug12 #:c380f452-11ef-b453-81e462f811d0-grubhub through Amazon prime to Subway order with tip was over 17 dollars. Order was late and because of that the hot food was no longer hot and eatable. Had to toss it out. I had no way of correcting it. Grub hub said I can get a 5.00 credit on my next order. LOL No refund”

grubHub 1 star review on 21st August 2024

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Posted 11 months ago

“PLEASE BEWARE DO NOT USE GRUBHUB: PLEASE read my experience..below: 8/20/2024 Please stay away from ordering thru GrubHub or you will likely loose your money. I placed an order which Supposedly they accepted restaurant order. They sent me an email that they will contact me when order was ready. When the time of an hour went by and they didnt send email about my order, I called the actual restaurant. The restaurant indicated they had no access nor dealings thru Grubhub. They Only did orders thru Doordash or Uber eats. As instructed by the restaurant, I then proceeded to place the order by phone, picked up myself & paid cash. Initially I saw the charge from GrubHub on my CC as pending. When I saw that it posted the next day, I called GrubHub and spoke to 2 different (foreign, Indian personnel) who both indicated I could not get my CC money refunded because it was 48 hours after the inital order..well actually it had not been 48 hours, (but 36 hours) however they indicated they would not be refunding my money back to me. I told them, I could provide a receipt from the restaurant which shows I paid cash, however they refused to issue a refund. When I asked why are they allowed to keep my money when I didn't receive any service nor merchandise from GrubHub. He sounded like a broken machine and kept repeating the same thing over & over. Saying "it been more than 48 hours and the system won't let me refund. When I asked to speak to someone who may be more knowledgeable, he repeated the same thing and said I'm sorry mam. I am putting this request against GrubHub thru BBB, Attorney General, and anyone who is available to listen. This company should not be allowed to get away with this because I am sure they may be doing this to other consumers as well..SO if you do not want your $$ stolen,.please don't use GrubHub. They are FAKE”

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Posted 11 months ago

grubHub is rated 1.1 based on 1,721 reviews