Jomashop Reviews

Name: Jomashop
Rating: 3.71

3.7 Rating 3,292 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and price was very competitive. My watch is exactly what I expected and am pretty happy with the purchase. My only issue was dealing with DHL in Canada - I was surprise of that in addition to Custom and Tax fees (which I expected) I was charged another service fee on top of the shipping fee?? Not sure what this fee was about but made me uneasy about future purchases. They should be clear that shipping fees include all delivery fees. Taxes are inevitable but don't surprise customers with another fee. I know it's not Jomashop fault but it's their shipping provider.”

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Posted 4 years ago

“Jomashop made it easy to purchase a watch! Prices are great! Shipping is fast! Can’t wait to purchase more!”

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Posted 4 years ago

“Outstanding customer service and very knowledgeable employees”

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Posted 4 years ago

“The price for the citizen watch was great. The speed of delivery was also good. Received the watch and it looks and works perfectly. Thanks Jomashop!”

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Posted 4 years ago

“Still two of my watches didn’t shipped.”

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Posted 4 years ago

“I have used Jomashop on many occasions and their service has been first class, though on my last purchase they did not provide the usual and expected service that I had come to expect. I had ordered a Longines Master collection Chronograph, that when I ordered was out of stock, and I was told would be available in 5-6 weeks. After waiting for 6 weeks, and not heard anything from Jomashop, it was only when I checked my order On Line that U discovered that they had cancelled my order, presumably due to taking so long, though what was annoying was that they didn’t email me to tell me that the order had been cancelled. I subsequently had to re order the watch, that was no back in stock, and it arrived quickly and safely. Ultimately, a happy customer, though the experience of getting a prestige watch for a retirement was somewhat spoiled by a lack of attention to detail by Jomashop.”

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Posted 4 years ago

“Prices are as good as it gets. My watch went on sale two days after delivery and Jomashop made it right,(after going through Norton Shopping Guarantee). Jomashop also offers good warranties on watches compared to many others. My only complaint is my emailed question never got answered or responded to. Just have to call them and I'm sure it will be fine.”

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Posted 4 years ago

“You are better off spending your money elseware. Customer service agents are the dumbest and probably the worse people I have known in the service industry. My order wasn't shipped for days and all the customer service agent asked whether she should reship it! (when it hadn't been shipped and Jomashop had already charged me!) . One customer service agent even boasted that I shall send you overnight shipping if you don't hear from us within 24 hours. Thank god I used Amazon PAY who mediated on my behalf and made sure that Jomashop sent the item which I am yet to recieve but has been shipped.”

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Posted 4 years ago

“I have made a few purchases at Jomashop mainly watches. This was my first fragrance purchase. I purchased Frederick Malle Musc Ravageur. The price was $50 cheaper then the competitors. Product arrived safe and well packed and authentic. I am a fragrance collector with over 400 bottles. I also put pictures on Instagram also showing where it was purchased. Thank You”

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Posted 4 years ago

“The shipment is very, very delayed, it takes 17 days and has not yet reached the destination country”

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Posted 4 years ago

“When the automatic watch I ordered arrived, it wouldn't wind. I am aware of their return policy, but it's not viable for me since I live in Europe, not the US, so the cost of returning it via UPS is not worth it given the price of the watch. I've spent quite a bit of money previously on other watches, but this one hasn't turned out too good. I'm now stuck with a non-operative watch.”

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Posted 4 years ago

“Service was very good. Product was less than expected.”

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Posted 4 years ago

“Very good. See you again”

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Posted 4 years ago

“i made an enquiry about an item and i got no useful information from customer service Only two 1 liners emails with links to pages i had already saw. it was for $1200 so it wasn't even a small purchase. Disappointed because they have great prices and a lot of good items”

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Posted 4 years ago

“Resonable prices, fast delivery”

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Posted 4 years ago

“Price was amazing product was great and authentic! Will purchase from here again.”

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Posted 4 years ago

“I made an order gucci sylvie super mini black bag, but so disappointed because that bag had coming many defects and like looks secondbag not new bag. I also had complent by DM Instagram but they dont do anything for their responsible of this bag. Please dont buy from here again. Be Aware！”

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Posted 4 years ago

“Great prices, fast and up to date shipping information on orders.”

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Posted 4 years ago

“Ordered a 1000$ dollars watch that clearly indicated a shipment between 1 to 3 days. Has been pending shipment for more than a week now. Called the customer service, no sorry, no empathy, no nothing. If the watch was available elsewhere I'd be cancelling my order.”

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Posted 4 years ago

“I've purchased from jomashop many of times and I've never had any issues. Shipping is always as expected. And the merchandise always meets my expectations.”

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Posted 4 years ago

Jomashop is rated 3.7 based on 3,292 reviews