Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've made several purchases from the Jomashop website and have Not been disappointed. Quality name brand products at greatly discounted prices. Most importantly, not counterfeit garbage. I never had to use customer service as all the products I ordered came quickly and in perfect condition. I highly recommend this website.”

Helpful Report

Posted 4 years ago

“I have a good experience with Jomashop. I purchased 4 watches so far and I didn't have any issues with a products or customer service. Just one watch had dead battery. However, the price I purchased the watch was cheap for the brand, so I replaced a battery locally and I didn't send my watch back. Only one thing I don't like is custom charges when the parcel crossing the border.”

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Posted 4 years ago

“Please please don't buy from this website it is fake they have stolen my money, I have ordered brand shirt and paid $500 and they sent me one cheap bottle of Vitamins, I do have all my prove and requested for refund, but nothing so far.”

Helpful Report

Posted 4 years ago

“Customer service is extremely shitty. And honestly, I feel cheated with the quality of the material they have sent. I used the belt a few times and the leather has started to fall apart from the middle. I have paid $.200/- for a belt which didn't even last 2 months. This is the first and the last time I am buying anything from this crappy company. Honestly, their return policy sounds like they want to avoid people from returning the material. I understand the 30-day policy but does the person have to save all the tags and also the shipping box. This is all bull-shit to getting away with cheating people. I am going to throw that shitty belt in the dustbin because that is what it deserves. I am never going to recommend anyone to use this website. Just to save maybe 60 to 70 dollars I ended up with a sham belt that no one would pay 10 dollars for. Stay away from this website. #payforretailitisbetterthanJoma”

Helpful Report

Posted 4 years ago

“If you need to return items, you are screwed. You are not only paying to ship items back, you also pay for them shipping the items to you initially even though they said free shipping. Plus, It takes 30 to 40 minutes to get someone on the phone. First and last time I bought something from them.”

Helpful Report

Posted 4 years ago

“I've only used Jomashop once, to buy a $350 watch. I was able to use 2 Visa gift cards to buy 2 Jomashop gift cards, and split the payment. The transaction went through fine, and the watch was delivered on time. It's been 3 weeks and the watch is fine. I had contacted Jomashop a few times by email and once by phone, and customer service was helpful and friendly. So far, a good experience.”

Helpful Report

Posted 4 years ago

“I ordered some Moschino eyeglass frames from them. Other stores were advertising them from about $180 to $230 CAD. Jomashop was $50. The disappointing this is that when I pick them up, I feel like I'm picking up a pair of $10 sunglasses. If they seemed even worth $50 worth, I would have been ok with it. Either they are a really cheap knockoff or the brand name Moschino is a joke. I don't have any Moschino products to compare. I'm pretty sure they are a cheap knock-off. Their was a mix-up in the delivery because I changed the delivery location when I paid the duty. I wasn't too upset about that. It came within a reasonable amount of time.”

Helpful Report

Posted 4 years ago

“Prices very good and the opportunity to use affirm to pay a little at a time.”

Helpful Report

Posted 4 years ago

“Never again will I order anything from this company!!!”

Helpful Report

Posted 4 years ago

“Worst store. You are kidding me. You want me to trust with 30-40 grands watch when you can’t even deliver $100 order. Don’t buy anything from here”

Helpful Report

Posted 4 years ago

“They are fake , they sent me something different , I have ordered $700 brand shirt instead they sent me a cheap vitamin”

Helpful Report

Posted 4 years ago

“If there was 0 stars, that’s what they would get…. I have ordered TWICE from them. And TWICE have paid for overnight delivery. And TWICE haven’t received my order!! HORRIBLE customer service. Latest order I will return if someone actually calls me back. I do NOT recommend”

Helpful Report

Posted 4 years ago

“Talk to agent before purchasing the watch, agent was very helpful. Received the Watch in 3 days, very happy with Jomashop and their customer service.”

Helpful Report

Posted 4 years ago

“I ordered and paid through Paypal. I heard nothing after the initial confirmation email. After waiting 3 weeks I emailed. I was advised it says on the website it could take 4-8 weeks to ship. Still heard nothing after that. Then I see 8 weeks later that the purchase did not proceed and I was no longer debited the $3000 odd dollars. They did not notify me of this so I was still expecting to receive the watch! I suspect this is one of those 'middle men' type websites where they sell you a watch they don't have and then try to locate one - if they cant locate one they then just drop your order . Frustrating.”

Helpful Report

Posted 4 years ago

“Never buying anything from them again. It was the first and last time! Horrible experience I tried to buy a watch and I have to wait for almost 2 months for nothing, seems at least they will refund me. let's see. Not waste your money and time there.”

Helpful Report

Posted 4 years ago

“Buyer beware - bootleg products I was gifted a beautiful pair of Gucci sunglasses for Christmas from my fiancé. I have several pair of sunglasses all Ray-Ban‘s, that I alternate. In six months I probably have worn the Gucci sunglasses about 10 times, maybe less. The last time I took them out of the case to put them on, the frame was completely disconnected. The screw had fallen out and the lens was falling out as well. I wrote to Joma and they told me I had 30 days to return the glasses. Of course the the 30 days was up. They refused to take the glasses back, repair them, do anything. I can guarantee these are not authentic Gucci sunglasses because they wouldn’t have broken after six months if they were. buyer beware”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM JOMASHOP I ordered a watch 12 days ago for my Father for Father's Day. When ordering, it said the watch would ship within 3-5 business days. Father's Day is a couple of days away and I called customer service twice to inquire when the watch would ship. I asked to speak to a supervisor and they said one one have to call me back, which hasn't happened. When I called a third time, they said they would hopefully get the watch on the 24th, but couldn't guarantee that. At this point, I have no clue when this watch will arrive. I will not order from this website again in the future due to the horrific customer service and lack of communication.”

Helpful Report

Posted 4 years ago

“Jomashop you rock! I have been trying to order this through different vendors but for a myriad of reasons I never received it or they sent the wrong item! Your website made it so easy and I loved being able to track my package.”

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Posted 4 years ago

“I am a Jomashop return customer, initial experience with my Nomos was great. However I bought a Tudor Black Bay 58 from them late last year, received the watch right before Christmas, but the watch stopped working after 1 week. I sent the watch back to Jomashop to get it checked out. They accused me or I had someone opening the back of watch and damaged the watch, which is false statement, I dont have the tool to open the watch nor did I ask a watch maker to open the watch during Christmas break during Covid. My conclusion, Jomashop might have sold me a used watch as new. They refused to return or exchange and it took them 5.5 months to service the watch. my recommendation, buy it from watch brand authorized dealer and avoid Jomashop at all cost.”

Helpful Report

Posted 4 years ago

“I ordered very expensive watch , I got email it’s been back ordered and I need to wait to get it, after 3 weeks I haven’t heard from them, not even email. I called customer service and they promised ship it in following week…it didn’t happen , and again no email or phone call. After 2nd time all the story repeated , I sent request to cancel, and finally after 2 days they kindly accepted my Request, too bad I had to wait 1 month to hear that because that supposed to be gift for someone very special to me.”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,202 reviews