Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service… I was very happy with purchase of a Ulysse Nardin watch. (an expensive timepiece) The watch which has a glass back showed a rocker off line on the watch. It was well within 2 year warranty period. I shipped it express and insured it. I heard nothing from Jomashop until the watch was sent back to me. I assumed it was repaired. When I opened the box there was a note that said "not eligible for repairs" and nothing more. I will never buy anything from Jomashop ever again.”

Helpful Report

Posted 4 years ago

“Horrible customer service multiple shipping delays please look elsewhere!”

Helpful Report

Posted 4 years ago

“The worst company I’ve even dealt with. I can’t believe that after reading other reviews, that this company is still in business. Please read the comments about this place, because this company SUCK! Waited five weeks for a watch that they never had in stock.”

Helpful Report

Posted 4 years ago

“You better be sure about what you buy from them and that you don't have to return it. I bought a $20k watch, it wasn't what I wanted so I exchanged it. They said they would waive the 8% fee since I buying something else and then at some point changed their mind, charged me the 8% and never sent me the other watch. What a ripoff. I will never order from them again. Read the fine print and then don't believe them.”

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Posted 4 years ago

“Purchased a timepiece that I was looking for at a fair and reasonable price. Customer service was excellent and communication was steady throughout the whole transaction. I will consider them again for my next watch purchase.”

Helpful Report

Posted 4 years ago

“This was my first and last time. I bought an okley sun glasses from them, it looks fake and the box looks old and used. The worst part is it was a gift for someone and it was embarrassing to see the condition of the box. It clearly looked very old. Never buying from here again!!! Be ware they sell used items!!”

Helpful Report

Posted 4 years ago

“You will never get your order, they will keep say you items are back orders .”

Helpful Report

Posted 4 years ago

“I feel the same way as the below review, except my Jomashop rep was named Emily, they are a well-oiled machine, but they just don't care about the customer and I feel they are dishonest! I will never do biz there again! I think there should be an option for “NO STAR” for Jomashop. I had terrible experience with them. First of all, their phone lines always take forever to get through , one hour plus if not any longer! The service is extremely horrible, especially the rep name - Kamela. “No hello no goodbye no thank you” I’m surprised they are still in business and with the worst attitude!! Everyone please DO NOT buy anything from them till you talk to them. Then you will never gonna place any order! It’s like a hell of shopping. In a customer service world, Jomashop has employees not delivering any service won't get them anywhere. I bought a Ferragamo designer belt. It is a gift but came with no packaging. The manager who’s name is “Faith” argued with me and blame me by saying "there is no packaging on the picture!" Faith as a manager said the price you paid only includes what you see on the picture. So BE VERY CAREFUL, they don't have proper packaging for your pricy designer items. DO NOT buy from Jomashop. I’m sure I’m not the only one had this awful experience. Hope our past won’t be your future. DO NOT shop @ Jomashop. Stop shopping @ Jomashop!”

Helpful Report

Posted 4 years ago

“The worst place to buy, they sent me a wrong item and refuse to fix their mistake!”

Helpful Report

Posted 4 years ago

“I think there should be an option for “NO STAR” for Jomashop. I had terrible experience with them. First of all, their phone lines always take forever to get through , one hour plus if not any longer! The service is extremely horrible, especially the rep name - Kamela. “No hello no goodbye no thank you” I’m surprised they are still in business and with the worst attitude!! Everyone please DO NOT buy anything from them till you talk to them. Then you will never gonna place any order! It’s like a hell of shopping. In a customer service world, Jomashop has employees not delivering any service won't get them anywhere. I bought a Ferragamo designer belt. It is a gift but came with no packaging. The manager who’s name is “Faith” argued with me and blame me by saying "there is no packaging on the picture!" Faith as a manager said the price you paid only includes what you see on the picture. So BE VERY CAREFUL, they don't have proper packaging for your pricy designer items. DO NOT buy from Jomashop. I’m sure I’m not the only one had this awful experience. Hope our past won’t be your future. DO NOT shop @ Jomashop. Stop shopping @ Jomashop!”

Helpful Report

Posted 4 years ago

“No wonder there are great reviews on your website if the bad reviews are never published. How dare you all mislead your customers. DO NOT BUY FROM JOMASHOP! Will argue with you and accuse you of lying to get out of refunding an item after they serviced my watch without my consent. Then they send pictures after with scratches.”

Helpful Report

Posted 4 years ago

“I bought several bags and I’m happy with all of them. Each one I bought I turned into a crossbody. Burberry sunglasses were also great. 6 purchases and all were fantastic. YSL, Gucci, Burberry bags.”

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Posted 4 years ago

“So far so good!”

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Posted 4 years ago

“I ordered from Jomashop and I was quite pleased! My item arrived in a day and was packaged with loads of caution! The item was exactly as on the website, happy customer and price was right! I ordered a Versace watch!”

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Posted 4 years ago

“Product arrived within a week and I paid for 2 day delivery but whatever, great price. I'll definitely be purchasing now often from here”

Helpful Report

Posted 4 years ago

“Package was too dirty and not satisfy when I get item. I am not goin to order at jomashop.com anymore.”

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Posted 4 years ago

“good price !!”

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Posted 4 years ago

“Good price and fast delivery. Item was as promised.”

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Posted 4 years ago

“Jomashop beats the competitors on the easiest thing: getting the parcel to me on time, as promised. They also beat the competitors on the more challenging things: price, selection, and shipping options. I have a watch to return and the process to get the wheels in motion took less than 10 minutes. That’s above and beyond my expectations. If I have one small complaint it’s this: the dimensions (lug width, etc) are, on occasion, off slightly. I ordered a 20mm band watch and learned upon delivery it was a 21mm lug width. The return policy saved the day.”

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Posted 4 years ago

“Delivered as planned”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,178 reviews