Jomashop Reviews

Name: Jomashop
Rating: 3.72

3.7 Rating 3,353 Reviews

68 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second purchase from Jomashop, so this time with confidence. Again they delivered on time and excellent product. Thank you, I will be back again.”

Helpful Report

Posted 5 years ago

“Shipping was Quick ! Prices are really interesting. However, make sure to thoroughly check your item. Mine came with a small scratch.”

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Posted 5 years ago

“The dial was already defective in the sales photos and was shipped that way. The bracelet is completely crumbled and that at a price of 1200.00. customer service offered only 40.00 for repair and a new bracelet I have to organize myself. very very poor service and quality”

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Posted 5 years ago

“I place an order 14 days ago still haven’t have any update on my order I contacted the customer service they told me both of my orders are out of stock, However when I looked and their website the watches are still available to purchase shame”

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Posted 5 years ago

“Good job!!!”

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Posted 5 years ago

“Purchased a Gucci bag. Came beautifully packaged. Happy with my purchase”

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Posted 5 years ago

“Best place to shop”

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Posted 5 years ago

“Prompt and well package delivery. The sunglasses were flawless! Very satisfied. :)”

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Posted 5 years ago

“Apparently I am experiencing something very similar with the earlier reviewer. I have been purchasing many items from Jomashop for the past 8 years, from watches to handbags and sunglasses. Item have always arrived, genuine and price competitive, and customer service was basic but prompt. That's why I have been patronising them for so long. However, my last 2 purchases were accompanied by extremely poor customer service and I would hesitate to ever buy from them again. Both times, I waited 4-8 weeks and nothing was shipped. After enquiring, they tell you item delayed and have no idea if it will come, and tell you to buy another item and cancel order. All the while, they continue to advertise the exact same item on their website. After you complain about it, they ignore you and do not reply to your email. It seems to me there are some items they "sell" online at an attractive price, their sole purpose to attract you to their website. Once you place an order, item does not and will never be shipped. While you would not be cheated of your money because they do not charge until item is shipped (at least not yet for me), do not be surprised if you wait months for your order and it is still nowhere to be found. If timeliness is important to you, avoid Jomashop at all cost.”

Helpful Report

Posted 5 years ago

“Placed order for Oakley glasses over 2 month ago. Multiple delivery push out, and NO communication. after 3 month I asked if I can change delivery address since I am moving, and after THREE e-mails and 2 weeks no answers. I finally called and after waiting for 10 minutes just cancelled my order, and no one even asked why I was cancelling. For a company that brags about superior customer service, they are wayyyy out of touch with reality. I will never buy from them again, worst customer service I have experienced in a long time.”

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Posted 5 years ago

“French, I have already ordered 4 watches. Great opportunities.👍 Olivier”

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Posted 5 years ago

“Excellent deal! Easy checkout and fast delivery.”

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Posted 5 years ago

“Excellent deal! Easy checkout and fast delivery. My son loved the watch. Thanks!”

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Posted 5 years ago

“The price of my watch was fantastic, really competitive, it was processed and shipped promptly, I'd definitely recommend jomashop to friends and I'll be using you again, thanks.”

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Posted 5 years ago

“Just good for me in product, and others”

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Posted 5 years ago

“Jomashop has great items for sale and they are reasonably priced. They also have items shipped quickly and accurately. Hats off to JOMASHOP!”

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Posted 5 years ago

“Hi, I bought something on your website on 8/4,but haven’t receive it. When will I get my order? Thanks for your help.”

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Posted 5 years ago

“Speedy delivery, Cincinnati to Vancouver in 2 days”

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Posted 5 years ago

“The service was efficient and professional. I was pleased with the ongoing update of the postal and delivery process. The watch itself is exactly as described. I am very pleased with the whole transaction. Gary Levine, Jerusalem”

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Posted 5 years ago

“Really bad customer service... I returned an item that didnt match the picture. I returned the item without opening the package and they charged me for both shipping and return shipping. Very difficult to deal with for returns! The agent didnt respond to emails and you have to call several times to connect to an agent. I had 3 disconnects after waiting in queue for over 10 minutes each time!”

Helpful Report

Posted 5 years ago

Jomashop is rated 3.7 based on 3,353 reviews