Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,202 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great watch! I have bought from joma many times always genuine always a pleasure.”

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Posted 4 years ago

“I dont think its Jomashop but more on FedEx. FedEx claimed they delivered and I signed for my package signature required. I didn’t sign a thing so I escalated it and FedEx showed proof of a random signature. I never got my package and now is still waiting for the dispute but Jomashop seems to can’t help me with this. So I don’t know what to do. I dont know which to blame but Jomashop response time with my emails has also been slow. Which explains the 1 star.”

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Posted 4 years ago

“Good merchandise quick delivery.”

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Posted 4 years ago

“Good merchandise quick delivery.”

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Posted 4 years ago

“I placed an order on Mafch gor Oakley sunglasses. By the time it said that it will ship in 6 business days. It has been 3 months and they haven't ship. Customer service agents are rude and don't care, they just say if you don't want just cancel or wait.”

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Posted 4 years ago

“Quick delivery and best price for my Movado. Only complaint is that it wasn’t packaged properly but watch luckily wasn’t harmed.”

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Posted 4 years ago

“I was sold a Calvin Klein and the strap broke two later. This retailer does not seem to accept responsibility and I am having to pay $50 to get the watch fixed. This is not acceptable as the watch is brand new. The retailer should habe stepped in to help md out but they didn't. AVOID AT ALL COSTS IF YOU DON'T WANT TO GET RIPPED OFF!”

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Posted 4 years ago

“Relojes originales a buen precio algo demora la entrega pero no hay que desesperarse. Siempre llega. Recomendado”

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Posted 4 years ago

“I am satisfied with the reliability and transparency, I bought here many times and there was no glitch or misunderstanding. Highly recommended.”

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Posted 4 years ago

“Great watch for a great price”

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Posted 4 years ago

“Don’t shop here. I ordered sunglasses and they came scratched. I returned them but lost out on the exchange rate. They wouldn’t even offer me a discount on my next pair or send me a new pair. The customer service was horrible”

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Posted 4 years ago

“I loved evrithing that you have”

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Posted 4 years ago

“I still haven't received the watch! I have asked customer service twice to please escalate, but I just get a response that covid makes things slow. I make regular purchases from other US and UK based websites and the the product is received in Australia within 5 days or ordering. It has been well over 30 days since the order was placed. I am pretty upset as this is a gift for my husbands 50th birthday. If someone could assist I would be really grateful.”

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Posted 4 years ago

“Very good~~!!”

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Posted 4 years ago

“twice I ordered from the company and the order doesn't delivery for over 1 month, meanwhile, the delivery estimate says Availability: Usually Ships In 1 - 3 Business Days. I cancelled one order due to the delay and it has been over a month now and my order still says awaiting shipment.”

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Posted 4 years ago

“I NEVER GOT MY ORDER; AND THEY TOOK MY MONEY.SO DISAPPOINTED.”

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Posted 4 years ago

“Don't Order From Jomashop. After 20 days, I received a msg from the post office that I should pay 58€ as customs cost for my order while I spent 13$ for shipping. I contacted Jamashop and they don’t care.”

Helpful Report

Posted 4 years ago

“I bought a multi thousand dollar watch. Before ordering I called to determine that the watch was in stock and immediately available. I paid a reasonable $24.99 for overnight shipping. I placed the order on a Tuesday afternoon and the watch arrived, via FedEx, on Thursday afternoon. The watch is exactly what I ordered and cost substantially less that any other possible vendor. I am very pleased with this transaction.”

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Posted 4 years ago

“Authentic and great value excellent customer farrukh is great”

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Posted 4 years ago

“:i ordered a tissot watch ,i receipted it but it doesn't work never and not any answer from the customer service since 5 days ,... Order # 2CT2816 I know it’s an automatic I already have 6 automatic watches I bought it at the end of February but I offer it (birthdate) on 18 June and not any way to handle it the needles stay and doesn’t work even after 2 days movement of course I manually correct the date and time Not any shock or humidity contact so how can i do : not any answer from your "customer service" 3 times 3 messages and not any help no way to use the return system because of "This Sale Order does not exist in our records” No help via messenger more than 6 messages and only bot answers Prompt to sell but no way to respect your promises Order ID: # 2CT2816 Order Date: 2/27/21 3:45 AM”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,202 reviews