Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,178 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you need to return items, you are screwed. You are not only paying to ship items back, you also pay for them shipping the items to you initially even though they said free shipping. Plus, It takes 30 to 40 minutes to get someone on the phone. First and last time I bought something from them.”

Helpful Report

Posted 4 years ago

“I've only used Jomashop once, to buy a $350 watch. I was able to use 2 Visa gift cards to buy 2 Jomashop gift cards, and split the payment. The transaction went through fine, and the watch was delivered on time. It's been 3 weeks and the watch is fine. I had contacted Jomashop a few times by email and once by phone, and customer service was helpful and friendly. So far, a good experience.”

Helpful Report

Posted 4 years ago

“I ordered some Moschino eyeglass frames from them. Other stores were advertising them from about $180 to $230 CAD. Jomashop was $50. The disappointing this is that when I pick them up, I feel like I'm picking up a pair of $10 sunglasses. If they seemed even worth $50 worth, I would have been ok with it. Either they are a really cheap knockoff or the brand name Moschino is a joke. I don't have any Moschino products to compare. I'm pretty sure they are a cheap knock-off. Their was a mix-up in the delivery because I changed the delivery location when I paid the duty. I wasn't too upset about that. It came within a reasonable amount of time.”

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Posted 4 years ago

“Prices very good and the opportunity to use affirm to pay a little at a time.”

Helpful Report

Posted 4 years ago

“Never again will I order anything from this company!!!”

Helpful Report

Posted 4 years ago

“Worst store. You are kidding me. You want me to trust with 30-40 grands watch when you can’t even deliver $100 order. Don’t buy anything from here”

Helpful Report

Posted 4 years ago

“They are fake , they sent me something different , I have ordered $700 brand shirt instead they sent me a cheap vitamin”

Helpful Report

Posted 4 years ago

“If there was 0 stars, that’s what they would get…. I have ordered TWICE from them. And TWICE have paid for overnight delivery. And TWICE haven’t received my order!! HORRIBLE customer service. Latest order I will return if someone actually calls me back. I do NOT recommend”

Helpful Report

Posted 4 years ago

“Talk to agent before purchasing the watch, agent was very helpful. Received the Watch in 3 days, very happy with Jomashop and their customer service.”

Helpful Report

Posted 4 years ago

“I ordered and paid through Paypal. I heard nothing after the initial confirmation email. After waiting 3 weeks I emailed. I was advised it says on the website it could take 4-8 weeks to ship. Still heard nothing after that. Then I see 8 weeks later that the purchase did not proceed and I was no longer debited the $3000 odd dollars. They did not notify me of this so I was still expecting to receive the watch! I suspect this is one of those 'middle men' type websites where they sell you a watch they don't have and then try to locate one - if they cant locate one they then just drop your order . Frustrating.”

Helpful Report

Posted 4 years ago

“Never buying anything from them again. It was the first and last time! Horrible experience I tried to buy a watch and I have to wait for almost 2 months for nothing, seems at least they will refund me. let's see. Not waste your money and time there.”

Helpful Report

Posted 4 years ago

“Buyer beware - bootleg products I was gifted a beautiful pair of Gucci sunglasses for Christmas from my fiancé. I have several pair of sunglasses all Ray-Ban‘s, that I alternate. In six months I probably have worn the Gucci sunglasses about 10 times, maybe less. The last time I took them out of the case to put them on, the frame was completely disconnected. The screw had fallen out and the lens was falling out as well. I wrote to Joma and they told me I had 30 days to return the glasses. Of course the the 30 days was up. They refused to take the glasses back, repair them, do anything. I can guarantee these are not authentic Gucci sunglasses because they wouldn’t have broken after six months if they were. buyer beware”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM JOMASHOP I ordered a watch 12 days ago for my Father for Father's Day. When ordering, it said the watch would ship within 3-5 business days. Father's Day is a couple of days away and I called customer service twice to inquire when the watch would ship. I asked to speak to a supervisor and they said one one have to call me back, which hasn't happened. When I called a third time, they said they would hopefully get the watch on the 24th, but couldn't guarantee that. At this point, I have no clue when this watch will arrive. I will not order from this website again in the future due to the horrific customer service and lack of communication.”

Helpful Report

Posted 4 years ago

“Jomashop you rock! I have been trying to order this through different vendors but for a myriad of reasons I never received it or they sent the wrong item! Your website made it so easy and I loved being able to track my package.”

Helpful Report

Posted 4 years ago

“I am a Jomashop return customer, initial experience with my Nomos was great. However I bought a Tudor Black Bay 58 from them late last year, received the watch right before Christmas, but the watch stopped working after 1 week. I sent the watch back to Jomashop to get it checked out. They accused me or I had someone opening the back of watch and damaged the watch, which is false statement, I dont have the tool to open the watch nor did I ask a watch maker to open the watch during Christmas break during Covid. My conclusion, Jomashop might have sold me a used watch as new. They refused to return or exchange and it took them 5.5 months to service the watch. my recommendation, buy it from watch brand authorized dealer and avoid Jomashop at all cost.”

Helpful Report

Posted 4 years ago

“I ordered very expensive watch , I got email it’s been back ordered and I need to wait to get it, after 3 weeks I haven’t heard from them, not even email. I called customer service and they promised ship it in following week…it didn’t happen , and again no email or phone call. After 2nd time all the story repeated , I sent request to cancel, and finally after 2 days they kindly accepted my Request, too bad I had to wait 1 month to hear that because that supposed to be gift for someone very special to me.”

Helpful Report

Posted 4 years ago

“Horrible customer service Gave me wrong delivery date”

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Posted 4 years ago

“It took forever to receive my order and i couldn’t get through to costumer service on the phone after waiting 40+ minutes. i finally receive my product and THEY ARE FAKE! i contact them again and all they say is “all products are guaranteed authentic” when mine clearly were not. the certificate of authenticity was also BLANK. 0/10 would not recommend to anyone looking to purchase anything from this site”

Helpful Report

Posted 4 years ago

“After a month of waiting for my full purchase to be delivered I received a msg from them saying they were out of stock of it, ONE MONTH WAITING FOR NOTHING, WHILE I SAW THE SAME SUNGLASSES IN ANOTHER WEBSITE ON A PROMOTION AS WELL AND I CHOOSE THIS ONE INSTEAD, SO NOW I HAVE NOTHING BUT REGREATS.”

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Posted 4 years ago

“Jomashop cancelled an order I paid for as they made an error in the listing. They refused to honor the price advertised. Unacceptable that such a huge reputable company does not honor their word and take responsibility for their mistake. Will never purchase from them and have made sure to inform anyone who asks the bad experience I had with them”

Helpful Report

Posted 4 years ago

Jomashop is rated 3.7 based on 3,178 reviews