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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Awful lying customer services. Tell you one thing and do another within a few hours trying to tell you you are wrong. On presentation of the screenshots they just said oh well, so what, you lose out get over it, order again...
Helpful Report
Posted 5 years ago
Terrible! They are scammers for sure..beware.. I ordered 3 tops they sent 1 bloody ugly one and I can’t get a refund from them, very frustrating..
Helpful Report
Posted 5 years ago
I placed an order 2 months ago and I never got my boots
Helpful Report
Posted 5 years ago
IT IS SO DIFFICULT TO GET THROUGH TO GET A REFUND. I GAVE UP. THE SWEATER DID NOT LOOK AT ALL LIKE THE PICTURE THAT ADVERTISED IT. I WOULD NEVER HAVE BOUGHT THE ONE THAT ARRIVED. TOO BIG. A CHEAP FADED COPY OF THE ADVERTISED ONE. CANNOT GET MY MONEY BACK. AM GIVING IT TO CHARITY. DO NOT BUY IS MY RECOMMENDATION.
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Posted 5 years ago
Do not order of this site. If I could give no stars I would. Paid $19.99 for fast delivery, part of order arrived 14 days later and the other part of order has still not arrived. One dress is so far from picture it is shocking. And it is a cheap material and very misshapen. The other dress is not like picture and bad quality. The necklace is like picture but has gems missing so alddk unwearable. Have yef to get a reply from customer services. And therefore no way of sending them back yet.
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Posted 5 years ago
The return of the product even to just change size is a nightmare . I have decided that I have lost 100 euros, but I never, ever will order from them again .
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Posted 5 years ago
Poor quality. I ordered a couple dressing knowing it wouldn’t be as exact but they were garbage. I wouldn’t give them away, that’s how poor quality they were. They are posting photos of high end dresses which is very deceiving to their viewers and they have multiple sites. Would of cost me $100 to return and all they would offer me was a $31 voucher. Like I’d want to reorder anything with such poor customer service.
Helpful Report
Posted 5 years ago
Poor quality merchandise, impossible to make a return. Don't buy from this company.
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Posted 5 years ago
Customer service lies about you order. They cancelled stuff that was due at my home the next day. Still waiting a month fior my stuff. They are worse than Wush. I am done!
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Posted 5 years ago
I wouldn't even give this company 1 star. DO NOT buy from this company. Clothes don't for right and then they do not stand by their return policy. It took me 4 emails and a threat to turn into Better Business Bureau to even get a reply and then they would not just allow return because it did not fit well. They had me measure each sweater (6) and take pictures of each sweater with the ruler beside it. Im still fighting them. Stay away from this company and product.
Helpful Report
Posted 5 years ago
THIS COMPANY IS A SCAM!!!!!! I ordered the gray CASUAL V NECK LONG SLEEVE WOMEN'S SWEATERS from this company and it arrived Damaged and was EXTREMELY poorly made. I could'nt wear it ! I emailed the compnay and sent them pictures. They responded that they were in China and it would cost $50.00 to send it back for a refund. The sweater only cost $33.00 so obviously I'm not sending it back. They also would not give me their address. They offered a refund $3.00 then $6.00 and I should give it to Charity. What a joke!
Helpful Report
Posted 5 years ago
This is possibly the worst customer service and provision of goods I have ever seen. I ordered a number of shirts to which a letter saying they knocked was provided months after. Although two people were in the House the whole day and no body knocked on the door. I have now spent months trying to get them redelivered, after months of email back and forth with new people each time I asked for a refund. I have had confirmation from the postal providers the goods were delivered and signed for back to sender but they refuse to provide a refund until the goods are received. I now have to raise this with customer affairs. Absolutely dog trash of a company. Do not shop here ever. They lie, are incompetent and ignore you for months. It's not worth it.
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Posted 5 years ago
This is a terrible company. They will not provide refunds!!. I have communicated several times with them. you cannot return items.
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Posted 5 years ago
Awful service. 20% refund is basically like no refund. I didn't like the boot I ordered and couldn't return it. Outrageous. And a boot that was out of stock they gave me one day to decide what I wanted to do and I didn't open it until much later.
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Posted 5 years ago
I ordered some shoes on a whim because I thought they looked cute. The delivery took like 3 weeks which I found surprising since we are used to much faster fulfillment in the US. They were at least 2 sizes too small and the returns, like other posts have indicated, are very difficult to navigate. No return policy in the shipping bag. I finally gave up and my wife decided she would wear they shoes. I do NOT recommend using this site.
Helpful Report
Posted 5 years ago
I ordered a pair of boots from newchic. First, it took forever to arrive. But, more important, the. Lots are very low quality. They broke the second time I wore them. The newchic website make it difficult to enter a return request. I filled out the form they have and waited. No response. One week later, I filled out the form again. Again, no response. I was able to find a link for online chat. When I did this I was able to talk to a customer service rep. She said they would refund my money. I said thank you and waited for it to show up. Nothing. Their website now shows “refunded” on my order, but I’ve never received the refund. This is a scam site. You are taking a very big chance if you order from them
Helpful Report
Posted 5 years ago
I purchased two shirts as they were looking amazing on the pics. Im based in Dubai and received them a month and a half later. They looked horrible, cheap nylon material and out of size. I order an M and a L and received an XL and a XXL.. I sent 3 emails to get it replaced or refunded and they don't even bother replying. DO NOT BUY THERE IF YOU DONT WANT TO GET RIPPED OFF!
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Posted 5 years ago
lovely quality and well made thanks
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Posted 5 years ago
I made an order for over $200 , but one item was missed from the order, as I live in Ireland and did not want to pay extra shipping for the missed item I spoke on live chat and cancelled that order and made a new order the following day. New Chic took payment for both orders even though they had made the mistake and I had cancelled immediately. I then discovered that they had only refunded part of my money. The cancelled order had been split into a few different order numbers and not all of them had been refunded. It has become very complicated to try to get my money back and New Chic are asking me to prove I have not received it !!!!!!!!!!!I have gone on live chat a further 3 times to try to get my refund, and it is now well over 2 weeks since I placed the order, but still no joy !!!!!!!!!!!!!!!!!!!!!!!! Absolutely disreputable company. DO NOT BUY FROM THEM !!!!!!!!!!!!!!!
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Posted 5 years ago
Very disappointed in this company they sent the wrong size underware also sent the wrong colors wich i wouldn't have cared if they were the right size when i tried to return them they make tou jump thru so many hoops that its almost impossible to return anything or get a refund stay away from this company
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Posted 5 years ago
NewChic is rated 3.6 based on 4,874 reviews