Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“As I was WARNED....but did not listen! Received and took straight to GOODWILL! Products are TRASH!”

Helpful Report

Posted 4 years ago

“I bought 56 caps in a variety of colors for an event. Usually when you buy caps they come in a sleeve so the bill and the front are not bent or damaged. I couldn't believe that they were smashed down and with bills bent in half. HATS LIKE THESE CANNOT BE FOLDED !!!!! These are not usable and cant get a refund. ps. the yellow hat in the back round is one of my hats that was sent to me properly in sleeve box like the last picture.”

Helpful Report

Posted 4 years ago

“long time arriving. . .terrible products even for the cheap price and the sizing is horrible tried to return items for credit and always get bounced off the site so I' out over $60.00 don't buy from them go to Goodwill you'll do a lot better”

Helpful Report

Posted 4 years ago

“Sent 3 items back, totalling 38.99 Sent in 2 seperate parcels for the refund for the 1 item no problem, then sent 2 other things back in another parcel, totalling 23.02 they only refunded me £7.05, I opened a PayPal cases and shein got back to me on their platform saying they would refund if I closed the case, stupidly i did and they’re now saying I have already been refunded and showing me a picture of my refund of a totally different item, they owe me just over £15 and because they made me close my case on PayPal I’m struggling to get my money back, even though iv shown them proof they haven’t refunded me correctly, iv added a photo which clearly shows they are in the wrong”

Helpful Report

Posted 4 years ago

“Awful customer service from I order a lot of items from here when it comes to returning anything they say it hasn't arrived at warehouse yet, and it's my fault when I have provided return receipt very hostile response, will not order anything again and I shall now pay for items I have to return”

Helpful Report

Posted 4 years ago

“Been ordering from shein getting on a year now, good quality clothing for price, delivery use to be within 10 days, but at present 3 weeks. Just had 4 bags delivered today. Any issues had, always got refunded as long as you upload pics. No trouble contacting customer service at all. Golden rule, measure yourself, read product reviews. I am size 14 tops, but always check measurements and I range from L to XL depending on style and cut, bottoms size 12/14 if elasticated, normally size 14, again depending on cut and style can range from L to XL on bottoms, shoes measure length of foot, girth of foot, normally size 4, but ranged from 3.5 to 4.5 depending on style. Also buy menswear for hubby he has been well happy. And he is really fussy.”

Helpful Report

Posted 4 years ago

“I have been ordering from Shein for over two years. When I first started ordering from them, shipping took forever, but now I get things in about 10-22 days. I have really liked about 90% of my orders. I order about once a month and have only returned items twice. I always order size bigger and it works for me.”

Helpful Report

Posted 4 years ago

“SheIn is very hit and miss with their garments. You can purchase some lovely items but also some terrible ones, SheIn make returns a nightmare, they most certainly don't like returns and refunds so be prepared to give in,worst trick they do is wait until after you have ordered a few garments then inform you after that they are non returnable meaning they are forcing rubbish garments onto customers, this is so wrong SheIn, clean your returns act up.”

Helpful Report

Posted 4 years ago

“I have bought loads of stuff that are good for the prices paid. Timely delivery and big discounts. Sizes ok 95% of the time if you check the measurements before buying.”

Helpful Report

Posted 4 years ago

“Shein’s clothing is of cheap material. They claim free returns but charge you an absurd amount for return. There is no way to contact customer service. In summary this is a big scam and waste of money to buy anything from them. Disgraceful.”

Helpful Report

Posted 4 years ago

“There is a big selection of clothing and shoes for every taste, and the prices are really reasonable. However, some of the items’ quality is not so great, however you shouldn’t expect superior materials at such a price. read out more here https://legitreviewed.com/review/shein”

Helpful Report

Posted 4 years ago

“I was sent a bunch of crawl I didn't order and now have to figure it what can be done.”

Helpful Report

Posted 4 years ago

“The website algorithm itself is skewed. The site works fast and fine when we go to catalogue page in our first navigation and works fantastically fine until the money is paid. However, if we navigate to login page at first , the site freezes and makes it impossible to login as login is the way to return items. Genius in an evil way. I am starting to think its a website that is camouflaged as a fashion website for data collection purposes. YOU CANOT RETURN ANYTHING. They say 'free returns' and make it technically impossible website wise. Scam!! Scam!! Scam!!”

Helpful Report

Posted 4 years ago

“Very bad experience, I will not buy in this store again, 24 hours had not passed and something as simple as changing a dress size was impossible, customer service does not solve anything”

Helpful Report

Posted 4 years ago

“Don't waste your money or your time with this BAD company, i really mean it. I would have given 0 stars if I could. I have never seen such a poorly organized online sales company with the WORST customer service ever. I ordered the same order 5 times and each time they refused my credit card and they refunded me without even telling me why. The bank proofs were sent without any success. I think they didn't even bother to look at them. Finally an agent sends me a Pay pal link which I pay immediately but for 6 days, I write to them EVERY SINGLE DAY. Every day an agent told me that the transaction was found in the system and the next day they sent me an email saying that the transaction was not found. groundhog day. I conntacted Paypal and they confirmed that the transaction was successful. I am fed up with dealing with theses morons and the lies regarding the transaction. I finally asked Paypal to reimburse me.”

Helpful Report

Posted 4 years ago

“I ordered 5 items. Their return policy sucks so I threw 2 in garbage immediately. Donated other 3. total waste of $.”

Helpful Report

Posted 4 years ago

“HIDDEN COSTS!! The site states product + shipping costs.I ordered and paid. Then a couple of days got 'hit' with an Import Tax from an external import company. Since I ordered through a 'so-called legit' company, this should not be my liability as a consumer. The message is CLEAR - Pay Up or your order won't be delivered. Try and contact customer service - online number out of service - email - you will get an automated robot. JUST ANOTHER COMPANY NOT BEING TRANSPARENT.!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Cheap products--not sized for the average American woman. Inaccurate ordering information. Returns on first orders ARE NOT FREE. AVOID”

Helpful Report

Posted 4 years ago

“Have placed £1500 worth of orders over the last 3-4 months. Quite a few of these were express orders which arrived 1-2 WEEKS later than the date given. I let this slide on the first few orders that were late but the last order I placed was over a week late meaning I didn't have the items for the date I needed them for. I contacted Shein to ask for a refund of the £12 express delivery or for it to be credited to my Shein wallet as they didn't provide the service I paid extra for. They have refused based on the fact they have to pay for delivery whether it is late or not. So they are willing to lose a customer that has spent over £1500 with them since February this year over the sake of £12.”

Helpful Report

Posted 4 years ago

“It should not take 2 months for a refund. Shein received my items back and I still have not received my refund.”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,753 reviews