Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on the 11th November and still do not have my items as at 9th December. Sent emails and request and still no answer. I think I have been ripped off. Not even an update of where they are or how much longer. Totally dissatisfied with Customer support - WHAT CUSTOMER SUPPORT”

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Posted 3 years ago

“I must say that I was very happy buying at Shein, until I placed a large order to try on several dresses. I kept a dress that costed around £25 and I had to pay more than £40 for handling fees on my return. I wasn't aware of that as they advertise free returns. I feel scammed and very disappointed as they did hide these fees trough the purchase and return process. I tried to communicate this with the customer support several times, but they are not offering any solution, just to bare with it. They are saying that these fees are from transportation, labor wage and other costs in specific markets. What!!?? Totally disappointing and not even worth it.”

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Posted 3 years ago

“Horrible customer support. Horrible website and account management. My order didn’t show in my account and therefore I couldn’t return the item! Even though I had confirmation email and receipt. Never buy from them again!!”

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Posted 3 years ago

“Missing item stolen by someone in staff when it got delivered. No way to contact customer service or raise a complaint. From what i understand, this is a common issue with shein .. avoid shein at all cost.”

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Posted 3 years ago

“Trying to return my items and unable to find items to return. very difficult to obtain information, it says it was deleted. Just want my money returned.”

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Posted 3 years ago

“Great quality items, fast delivery good sizes and all round on trend fashion at very reasonable prices”

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Posted 3 years ago

“So I originally write a bad review about Shein in regards to a missing item but feel like I need to edit my last post. Shein did an excellent job correcting their mistake and quickly shipped my missing order! For those having difficulty I highly recommend the live chat via the Shein app from GooglePlay. Customer service was prompt and very easy to work with. Overall great experience. Thank you Shein!!❤”

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Posted 3 years ago

“If I could give a -5 star I would. I have not received my orders. They ship from China. They do not care to resolve the issue and I will have to go through my bank and dispute the charges.”

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Posted 3 years ago

“I do not want to give even a -1 star. This is pure junk. Dresses are so cheap quality and false delivery promise. They charge extra shipping costs for fast delivery and deliver later than normal delivery. Refused to refund the extra shipping costs. Packing was so bad that they put 6 dresses in a polythene bag where you can pack only one dress.”

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Posted 3 years ago

“On the 27th of October I submitted and pay my order. It is the 29th of November and I didn’t received anything yet. On the 12th of November is was in transit in Sandton. This is not good!”

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Posted 3 years ago

“Shein has miss or hit products. But most of the reviews will tell you what you should know.. I love more then half the products I've received. Right now I am noticing that my shopping cart totals for $10.00 more then the actual dollar amount of the items I have in my cart. I never noticed before because I was excited about the items I found. But now no matter what I take out of my cart or add to it the total is $10.00 more the the dollar amount in the cart. The calculation does not add up. So Shein it adding $10.00 to your order with no explanation. I can't find a way to contact them to resolve the issue.”

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Posted 3 years ago

“Received my order yesterday for my daughters Xmas presents the pjs was covered in blood absolutely disgusting, customer service was no better either now I have to go post back to them very inconvenient”

Shein 1 star review on 25th November 2021

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Posted 3 years ago

“My shipment is over two weeks late and as an apology they sent me 50 shein points (equivalent to approximately $0.50) and they expire in 30 days… ridiculous!”

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Posted 3 years ago

“SHEIN, I will never shop online with this shop again!!! Your goods takes forever to reach you. They say free shipping but never mentions the customs duty. After a month I am still waiting for my order!!!!”

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Posted 3 years ago

“Be ware of the ridiculous amount that can be charged for custom duty. I bought similar number of items and paid x amount on duty , I tried again and the next order was 4x the previous custom duty paid did not make sense. They don't have any customer service only robots. Also my order payment they deducted more than what the charge was. Its very suspect”

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Posted 3 years ago

“If I could give this company zero stars I would. My friend said that they really loved the store. I was very excited to give them a shot. Unfortunately the large order that I ordered was missing five items. I reported this through customer service. no one responded for over 24 hours. I had to check back in with them after a three day investigation. They proactively never reached out to me. They responded with my package was the right size and if I do reach out again my credit score would be effected. So now I am out of money my missing items and a threat on my credit score. I am so angry I am never shopping here again.”

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Posted 3 years ago

“They only took my money and said the order was cancelled because i failed to pay im verry angry”

Shein 1 star review on 21st November 2021

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Posted 3 years ago

“Very impressed with Shein, i cancelled an order after paying for it and was refunded within a few days.”

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Posted 3 years ago

“Shein clothes are very cute, but everytime I pay for express shipping it still takes the same amount of time!!”

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Posted 3 years ago

“mixed quality, but in general good value, and no hassle returns”

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Posted 3 years ago

Shein is rated 1.9 based on 1,636 reviews