Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a really bad experience I have spent over R1300.00 I have waited more than a month to receive the items, only to find that they do not match the pictures on the website at all, furthermore the sizes I requested were incorrect. To send the items back to Hong Kong would cost me a further 1500.00 so I had to give the items away. I am very unhappy and there is no way I can get reimbursed at all”

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Posted 5 years ago

“Thank you for the reviews... I was considering on ordering from them no I would rather go and buy at Mr price.”

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Posted 5 years ago

“DOBAI SHEIN هم مش بس سراق أيضا هم كذابين.. في الأول لما لغيت الطلب قالولي انهم تم اداع المبلغ في البنك و لما انا جبت الكشف الحساب البنكي لكي أعرفهم ان الفلوس لم تدخل حسابي و هذا الكلام من يوم ٢٨ ماي رجعوا الان بنفس السيناريو و يقولوا انهم أودعوا الفلوس في حسابي و هذا الكلام كذب في كذب... لذلك الأحسن لكم تبطلوا الكذب لان لا حجة لديكم سوي التي كتبتوها انتم SHEIN بأنفسكم DOBAI SHEIN They are not only thieves also they are liars.. At first, when I canceled the order , they told me that the amount was deposited in my bank account , and when I made the bank account statement in order to let them know that the money did not enter in my account, and this is what they said from May 28th, they have now returned with the same scenario and say that they Deposit the money in my account and this talk is a lie .. So it is better for you to stop to said lie story because you didn't have any argument except what you wrote in SHEIN by yourselves”

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Posted 5 years ago

“2days back I have received an email saying your item is delivered but actually it is not delivered. I have sent them email but haven't received any reply from SHEIN, Very irresponsible & careless behavior . I want refund for order number :GSHMH3006000SDF”

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Posted 5 years ago

“ORDERED 3 SUITS FROM THEM. They were so poorly made. In my review on their website , I put how badly they fit and that they were "Junk". So evidently, junk is foul language on the website, because they made me change it before I could post. Yes they are all junk!!!! Be careful also that you card info does not get stolen. Check your account after ordering!!!!”

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Posted 5 years ago

“Shein online from South Africa . Very much a hit and miss . 1st order was a breeze . 2nd order a nightmare . Wrong invoices sent to customs / resulting in penalties imposed . The extra costs incurred are double the value of the consignment . And trying to deal with them after goods are shipped as well as their clearing agent is a nightmare . NEVER AGAIN .”

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Posted 5 years ago

“Blouses were paper thin, I mean so thin you can see right through them. The bathing suit material was better but looked terrible on. I'm glad I only spent $50 to check it out. Terrible quality and I would never purchase from them again.”

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Posted 5 years ago

“The worst clothing ever, poor material and poor fit!! Never Again!!”

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Posted 5 years ago

“package never came yet they won't refund me and it's impossible to get an answer from their customer support”

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Posted 5 years ago

“After reading other reviews I feel fortunate to have received my swimsuit at all however, when I tried to return it I was given the runaround so often I decided to just keep it rather than deal with any more frustration. I followed all their rules about asking for a return authorization but after I answered their questions about why I needed to return it, I got an email every day asking if I'd be willing to keep the suit if they gave me an $8 discount! This went on for several days as the clock was ticking on my return time (15 days). They never would send a return address or authorization. I finally gave up and kept the suit. Never again, so sick of slick Chinese companies ripping people off.”

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Posted 5 years ago

“I returned items and never got a refund. $100 down the drain. So now I don’t have the clothes or the money.”

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Posted 5 years ago

“Ordered on 31st may today is 15 june still they showing in transit and when track via ups tracker its showing label created. Attached photo i took on 15 june”

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Posted 5 years ago

“impossible website - there is no way for a live chat or to even submit a ticket. wanted to return an item - there is no return label, however they claim that it should be visible in Return items section of the order.”

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Posted 5 years ago

“Your Information for "contact us" is very misleading. Google states we can chat with a live agent on your web-site and that is a lie. I will not be ordering from your site and as high as fraud and spam is you guys should have an easier way to contact. The issue is not always what you have listed on the web-site.”

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Posted 5 years ago

“Parcel sent from Belgium with a wrong address (correct address provided - many other cases like this online with complains from customers), returned by the courier to the sender as the address was incorrect. I never saw the parcel or the refund for the parcel I never received! There is no way of reaching anybody at Shein. Messages sent through online account with no respond from Shein. Do not buy - it's simply a scam. I will never buy again from similar shops online.”

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Posted 5 years ago

“Awful products, cheaply made, refuse to give refunds and poor customer service.”

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Posted 5 years ago

“They alerted me that I have to pay customs even thow this was not in any way communicated to me. They try to scam you. Don’t trust them!”

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Posted 5 years ago

“I’m still waiting for my order should have arrived by the 22 may 😡😡anybody know how to contact them?”

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Posted 5 years ago

“I’m still waiting for my order until today”

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Posted 5 years ago

“Been waiting almost a year for my daughter order - no order from JUne 2020 - spent alot of money - canot get an email address to make contact. Please help!”

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Posted 5 years ago

Shein is rated 1.9 based on 1,753 reviews