Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gift voucher and although funds were immediately withdrawn from my account, 24hrs later I am still waiting for an electronic gift voucher to be issued! The company appears to be maximising it’s payment terms from customers”

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Posted 4 years ago

“I ordered several gifts for Christmas on December 5th and I still have not received anything yet. What makes me really upset is that I received en email confirming my delivery. I went to USPS to see if the package was delivered there and they told me the tracking number is not a valid tracking. This was first time shopping at this website and it will be my last! Totally unacceptable! The gifts were for my wife and now I have to buy more gifts because her gifts have not arrived.”

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Posted 4 years ago

“Don’t ever buy from this company. I ordered a $100 Gift card, the funds were deducted by Shein from my account. Three days later I received an email requesting a copy of my credit card and my drivers license! Why? The company already has the money. I immediately called my bank and lodged a complaint with Ohio attorney general. This company is stealing identity. Hoping I get a refund!”

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Posted 4 years ago

“I ordered some Items and I havent recived them ive been waiting for the longest and my package has been delayed 5 times I was supposed to get it december 17 and im still waiting ,back in summer Iordered 31 pieces and EVERY SINGLE PIECE came with atleast a hole.”

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Posted 4 years ago

“I ordered stuff from shein 3 weeks ago and never received it. I was supposed to get it December 18th, and it was for Christmas. I called the postal service and they were notified about the incoming package but l they never even received it. Haven’t been able to get a refund, impossible to reach them”

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Posted 4 years ago

“I placed an order on nov.24th and it is now dec.19th I still haven’t received my package.I spent over $150,I have shopped here before and everything was great,but this is just unacceptable.”

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Posted 4 years ago

“Can you give no stars? I placed an order for $150.00 almost a month ago and have not received my package. You can’t speak to any one directly. The “texting” customer service they have is automated answers. I am out 150$ with no package and Christmas is next week so I have to go spend more money now. USPS is saying they haven’t received it at all and tracking is saying that it shipped. Wont order from them EVER again.”

Helpful Report

Posted 4 years ago

“10 days ago I ordered I gift card. Money has been taken from my credit card, but the gift card has not been delivered! I sent massage every day, but only automatic answer. No way to solve the problem: to receive the gift card or to get my money back. The worst experience on online shop in my life!”

Helpful Report

Posted 4 years ago

“ordered a gift card for grand-daughter .. 5 days later i found a message under customer service on their web site that i needed to prove my ID .. i had checked my order status for 3 days in a row and there was nothing about any problems .. they asked for copy of my driver's L or passport or other gov't ID ... or credit card bill showing the order was placed ..i sent them my payPal receipt ( from payPals web site) for proof that i placed the order and asked them to cancel the order... next day i received a thank you for my response and could i submit a copy of driverL or passport =same message i received before etc ... IMO they do NOT understand english . what part of CANCEL don't they understand... 2 more times i have asked them to cancel the order... i have submitted a dispute ticket to payPal for refund ... they say they have a chat but it's not with a live person , they gave me a USA phone number in the message but it doesn't work = rings once and then disconnects ..”

Helpful Report

Posted 4 years ago

“I HAVENT GOT MY PACKAGE YET AND IT WAS SUPPOSED TO BE HERE. I'M SO UPSET. DO NOT ODER FROM SHEIN!!!!”

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Posted 4 years ago

“It says my package was delivered and signed yesterday but I still havent gotten the package!!!?? I've shopped from them before (standard shipping too) and i received it so I'm really disappointed about this. My tracking # doesn't work apparently either?? Customer service is literally just talking to a robot too which makes this all the more difficult”

Helpful Report

Posted 4 years ago

“I have not receive my order I order 11 November and it’s 16 December. I have not receive any msg from shein”

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Posted 4 years ago

“iv been waiting on my order for over a month now!!!!!!! it still says in transit i will never order from here again”

Helpful Report

Posted 4 years ago

“I used to shop from Shein honestly the clothes have a very poor quality. Online shopping are little difficult sometimes. Special if the return label is not free.im not satisfied with those items that I received from 2019. Unfortunately this is the honest truth.”

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Posted 4 years ago

“Quality of clothing is terrible.”

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Posted 4 years ago

“My package worth £51 is lost .and they said we delivered.”

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Posted 4 years ago

“My Daughter bought a top from Shein. They sent something that a.) smelt of someone else's B.O. b.) Had a stain on it. This is obviously an Item that has been returned, and has been sent straight back out again without any checking. I'd recommend that people avoid this company.”

Helpful Report

Posted 4 years ago

“It's a scam, do not order from them! I never received my package and customer service does not exist. The website says if it's still 'in transit' that means it hasn't arrived in US yet. After looping around and around their problem solving options, I found a box to type my problem and sent 7 messages. Eventually, I got an automated response on the site, (not emailed to me), that read, once it's shipped the package it's not their responsibly. I should contact the carrier myself. They gave 4 phone numbers of possible carriers to contact. None of their carriers listed have a record of my package. Save your money and buy somewhere else. Now I have to contest the charges on my credit card. I suspect any positive reviews are fake.”

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Posted 4 years ago

“Terrible shipping delays, if you receive your order at all. Ive been waiting fir my order over a month now and I will never order again. Unacceptable. Im sick of everything being blamed on Covid. If they cant come up with an excuse for their poor service, they just blame it on Covid...I don't buy it sorry”

Helpful Report

Posted 4 years ago

“Placed an order November 15th and was expected to arrive December 6th and they would notify me if it would be late. The tracking has not updated for over 2 weeks and my package has not arrived and even though its late i have not received any notification as to why its late. Will not order from again. Seems like a lot of people are having similar issues”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,598 reviews