Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found that the metrics used to size the clothes are off, many of the clothes I ordered didn’t fit. The price matched the quality. My order was also late. A disappointing experience.”

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Posted 3 years ago

“Shein is so unprofessional, I'm still waiting for my clothes even now and their estimation to deliver wa 13-18 August. I ordered on the 24th of July.”

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Posted 3 years ago

“Recently I bought 100 to 150 dollars worth of SHEIN clothing, and a lot of things did not fit so I wanted to return everything that didn't fit, so I went to the website to return it and it told me that I had to pay $7.99 if I wanted to return the items I feel I shouldn't have to pay to return things I will not be buying from here again!!”

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Posted 3 years ago

“PLS BEWARE! SHEin is shipping packages that contains bugs. I assume they have infestation at their warehouse. This problem is happening with similar companies atm. I found red ants into my packages and some people have reported getting fleas, spiders and other bugs inside theirs. If you are going to receive a package soon, PLS WASH ALL OF THE ITEMS AND GET THE BAGS AND THE BOX OUTSIDE.”

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Posted 3 years ago

“Despite several attempts for a refund I still have not had my money back. No customer service, no phone number and only an automated line. Very disappointing. Do not order”

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Posted 3 years ago

“BEWARE of quality of product and sizing. Also if you need to return the item they will charge you over $10 to return often giving you a refund of under $3.”

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Posted 3 years ago

“You need to stop using aramex for shipping cause nw our orders are stuck at OR Thambo. Its been a week without update. Find yourselves a better courier company cause your loosing costumers”

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Posted 3 years ago

“Shein are crooks. They have taken my daughter's money and are pretending they have not received her return package, despite their courier Hermes confirming it had been delivered. Just a scam, avoid.”

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Posted 3 years ago

“The website says any purchases above R1050.00 shipping is free which is not true. I was charged R508.00.When queried with the shipping company, they said the seller said I am liable for the fee. When I queried with seller no answer. Extremely disappointed with the customer service. I'm sure no one even looks at these reviews. They deserve a 0 rating.”

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Posted 3 years ago

“They are stealing artists work without crediting the artists!! They are really hurting small business artists. This should be stopped.”

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Posted 3 years ago

“My first time using Shein has been a disaster and I am highly disappointed. My package was scheduled to arrive between 15 and 20th July but was incorrectly sent to Mauritius and has been there for over a month with no action from Shein or the courier Aramex. I have communicated with Aramex support on numerous occasions and they have been of absolutely no assistance in retrieving my package. I am so disappointed. I'd been looking forward to receiving my parcel and its turned into a horrible experience with no assistance whatsoever. If I could give a '0' rating I would. So so disappointed.”

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Posted 3 years ago

“My order was never delivered, however Shein record shows it delivered. I followed up with Shein for 14 days without any outcome. Absolutely poor support from Shein”

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Posted 3 years ago

“If in fact you are someone who cares about how you present in your clothing, please I beg you not to shop with SheIn. This company is predominantly computer bas d and you take a risk each time you purchase an item from them. You are going in blind and it once your money is spent they can care less about you beyond that. I contacted customer service to exchange clothes that were I'll fitted for the exact same items just in a more suitable size and they REFUSED at every turn because the items were promotional?! So you took my money and I am unhappy with the product and as a company you are ok with this? My money will not be spent here EVER again.”

Helpful Report

Posted 3 years ago

“I will never again order things from SHEIN Maroc. I bought 46 items, to be delivered on 25/7/2021. I received only 22 items. I have made calls and have written emails but nothing from them or their couriers. HUGE DISAPPOINTMENT!!! HUGE!!!!”

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Posted 3 years ago

“I have not received my parcel after they say it was shipped. There is no customer support and the courier service do not even answer their phone. Very shady. I will never ever buy from them again.”

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Posted 3 years ago

“It’s been over a month an I’m still waiting for my package. I’m so disappointed. The customer service is useless.”

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Posted 3 years ago

“I highly do not recommend Shein if you ever plan on returning something or need to get in contact with customer service. It's extremely scammy. All there is is an automated chat that NEVER helps with any questions you have. It's been this way since the beginning. Has never been fixed or worked on. Last time I had to return something I had to keep clicking to file for things that were completely different from what I needed until I could find an option to send an email out. This time I was lucky enough to find an old email and reply to it. However I have NO IDEA if I'll even get a response. Do NOT buy from Shein. Below is a photo of proof of my purchase.”

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Posted 3 years ago

“shein dont make deliverys to madeira/açores! in portugal! thats so awful! youre going to have a store in portugal soon, but you dont even make deliverys to portugal islands! can you at least explain me why is that???”

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Posted 3 years ago

“The parcel arrived really quickly but not all of the clothes fitted me so I went to return them. It’s been over four weeks since an post said they have delivered it but when I go onto SHEIN website it says not delievered to warehouse.”

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Posted 3 years ago

“The quality of the items I ordered was horrible. One of the tops looked like it was cut out by kids in a craft class. The color of another top was an entirely different shade than shown online. The return process is also bizarre. I won't be ordering from Shein again.”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,598 reviews