Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for my order should have arrived by the 22 may 😡😡anybody know how to contact them?”

Helpful Report

Posted 4 years ago

“I’m still waiting for my order until today”

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Posted 4 years ago

“Been waiting almost a year for my daughter order - no order from JUne 2020 - spent alot of money - canot get an email address to make contact. Please help!”

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Posted 4 years ago

“Fake reviews. Not even well written or executed fake reviews.🤬”

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Posted 4 years ago

“I ordered my SHEIN order somewhere around March and it was supposed to arrive on the 30th of April to the 6th of May, it is now the 16th of may and haven’t gotten anything, on the 6th of may SHEIN sent me an email saying my order was going to be delayed, that’s all the info I got they didn’t even send me an estimate on when it’s going to arrive. I now have no way on contacting them and tried to contact them on this resolver site but didn’t get any feed back on them either.”

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Posted 4 years ago

“Its really not good.”

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Posted 4 years ago

“I am trying to return a dress. I have followed instructons but the web site says to keep the dress and they will give me refund anyway as a gift. I do not trust that I will get a refund because they are not giving me a return address. As our valued customer, we are happy to provide you with a priority refund for this return. You are welcome to keep the item without returning it, no return label will be sent. （Note:Please do not cancel this return, otherwise, the refund will be cancelled. One time chance only. this is randomly selected by our system and is not applicable to all.） The refund will be issued back to your SHEIN Wallet within 24 hours or to your original payment method (processing time will depend on your card issuer). Thank you for your support to SHEIN, Please accept our little gift : Limited Time Offer: use code: TRY15 for 15% off your future purchase (no minimum!) This coupon is valid thru November 3, 2021 and can only be used once. Thank you and have a nice day!”

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Posted 4 years ago

“I ordered a blue corduroy military jacket, and it was unfinished (no lining inside), bad sowing, no structure, fake pockets and a terrible fit. Simply TERRIBLE! Stay clear!!”

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Posted 4 years ago

“I have ordered 8 items. Well when I got my parcel I was extremely happy rated everything before even opening it because I thought I can trust them... big mistake. When I got home opened the parcel one item was missing. Dont they double check the order before dispatching it? I'm extremely disappointed and I was hoping I'd order more in the future.”

Helpful Report

Posted 4 years ago

“this place really does sucks. I paid for express shipping from this company and not once but twice this place has not delivered my package on the estimated date. SHEIN kept insisting I call the logistic myself to urge the package, here to find out. SHEIN was who was at fault they made my shipping label late causing late delivery. just disgusting, all I ask for was refund of my shipping express of $12.99 now I'am waiting for a standard delivery with express shipping on an order over $230!”

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Posted 4 years ago

“Carnt return as online won’t complete the return form.”

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Posted 4 years ago

“I ordered $85 worth of items. NONE of them fit and I spent weeks trying to get the system to process my return for a shipping label and it NEVER worked. You are criminals!!!”

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Posted 4 years ago

“Their customer service is SHOCKING! They ignore all queries and tickets, and never get back to you. I ordered a dress for my girlfriend, and it was supposed to arrive in 1 week. It arrived in the country 3 days after I should have had it, but then disappeared. I have never heard from them, and the tracking company just said it's in the country. I tried contacting Shein, but I could only speak to chat bots. There was no way to speak to a person to check what the issue was. I have never seen the dress and just wasted my money.”

Helpful Report

Posted 4 years ago

“Their customer service is EXTREMELY POOR. It's been about a week now and no response to my query. I tried opening another ticket but their app won't let me. I tried contacting them in Instagram on their main page and she glam account but nothing. Just IGNORING THE HELL OUT OF MY CONCERNS!!!!!!!”

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Posted 4 years ago

“Iam in South Africa Potchefstroom.ordered On 21 March 2021 never receive my order!no option to get hold of them!!i just want to know how do we go about it.do I have to check with the post office or do they come deliver at my door?iam worried it has been very long now!please help.”

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Posted 4 years ago

“The clothes are cheap because they are cheaply made, when you try to return the items you don't want they lose your package and do not get refunded. Don't waste your time and money.”

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Posted 4 years ago

“The quality is super cheap, just like their prices. Don't expect to get good quality and the sizes are not true. I'm a comfortable 10 and size large shirt. The 10 i ordered in shorts were more like a 6 and I ordered 3 tshirts in a large and they were allllll different sizes! Only one of them was like an actual tshirt. Will not order from them again”

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Posted 4 years ago

“rustrating customer service I returned some items totalling over $100, and unfortunately they put the credit into a shein wallet (credit) Seriously, not cool. I had ordered more items while waiting for the return and even though I got a notification stating it had been delivered, I have not received. I’ve done everything to try to find it but obviously it was not delivered! Top it all off, there isnt anyway to contact them, everything it an auto response online, which isn't helpful. Won't be ordering from them again... unless I have to use my credit :(”

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Posted 4 years ago

“These clothing items are made in China they are not sized for Americans. After placing a $300.00+ in orders I am very upset that only a few of the tops I purchased were true to size. I was really looking forward to a variety of new summer tops”

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Posted 4 years ago

“There are several Shein issues but my focus here is that way too often clothing from Shein are way larger than can be reasonably accounted for and I believe they switch tags to accommodate demand and supply at the expense of the customers. I have ordered clothing (I am xs D-cup 5.9") and they were so oversized they fit my plus size roommate. At the same time, some items (same type, same material) fit perfectly, so the gross oversizing is not the result of cultural sizing differences or design incompetence. What Shein does is intentional, immoral and utterly reprehensible.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,598 reviews