Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been waiting for over 3 months for the chain I purchased for my granddaughter for Christmas. I have emailed them 5 times and didn’t even get the courtesy of a reply. Absolutely disgusted with them and their customer service. Never again. Stay well away from these crooks!”

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Posted 4 years ago

“I AM TRYING TO RETURN MERCHANDISE. THEY ARE NOT ALLOWING ME TO GET A RETURN LABEL FOR MY RETURN. THEY SAY EASY RETURNS. NOT TRUE.”

Shein 1 star review on 18th February 2022

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Posted 4 years ago

“DO NOT USE THIS COMPANY Received my order needed to return product can’t get any help to do this.”

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Posted 4 years ago

“Very bad logistics service Customer service was bad and they lie a lot about shipment order and misguided a lot also It made me cry because they didn’t deliver my valentine dress Never use SHEIN”

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Posted 4 years ago

“Big Cheats. Instead of refunding my amount for a return I placed it in the shein wallet. Finally when I opted for the refund it showed me the option to do so. Got a mail confirming that refund would be accepted and I would receive the same in 2-3 days. Been more than a year and I never received the amount. There is no way of contacting them too.”

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Posted 4 years ago

“Don't buy from them, is a scam website , they ship wrong items , and you have to pay for shipping back , and also they never refund you original shipping costs. Stay away and never buy from them”

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Posted 4 years ago

“Ordered my daughters Christmas present in December, spent R750 and still haven't received the order. Her tracking order disappeared off of the app and we have proof of payment. I would now like a refund. Very unsatisfied.”

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Posted 4 years ago

“Website stole information. Made 5 charges over $1000. Please be careful. Website not safe”

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Posted 4 years ago

“I don’t even believe I brought a star, I ordered last year November. They sent an email saying that I received my parcel and I asked a refund, again told I received a refund. They are scam these people.”

Shein 1 star review on 9th February 2022

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Posted 4 years ago

“Ordered fast track ordering but only got 1 shirt out of 22 items I ordered, and it clearly said my order is delivered, as I said only found 1 item and nothing more. Plus the item I received was torn and missing a button. Nowhere to contact Shein, except to return back items, well I can't send back what I don't have. Yes the clothing might be cheap in price, it's not worth it if you don't get it... What a messed up company I've contacted my bank am going to let them deal with these persons cause I have no way to! Advice to all, buy elsewhere”

Helpful Report

Posted 4 years ago

“I ordered a $100 gift card for my daughter on December 6th. They sent me an invalid number and pin. Have been told they are issuing a new card and I need to wait 24-72 hours. This has been going on for weeks with no resolve. No customer service number only live chat. They are useless and have stolen from me.”

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Posted 4 years ago

“Ordered a pair of boots that were advertised as genuine leather. When they came in a flat bag to my mailbox I knew that I wasn’t going to like what I would see when I opened the bag. Horrible product, no leather anywhere just plastic. Smelled like a cheap dollar store. Straight into the garbage. Will NEVER buy from them again. The product you see is NOT what you get. They should be shut down”

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Posted 4 years ago

“my sister bought from here and we are both so disapointed as a light came way to small no remote wich was said there would be and a crack very disappointed don't buy from shein”

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Posted 4 years ago

“I brought a Camo pants! I read the reviews before and actually was happy because the reviews was good. The delivery was quick, but I got my right size and was very big by the zipper, the legs too. It came ripped at front by the zipper. Well, I’m don’t know much about the return policy! I don’t recommend!”

Shein 1 star review on 27th January 2022

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Posted 4 years ago

“Unethical labor & HORRIBLE quality of merchandise”

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Posted 4 years ago

“No contact number, an made me pay a extra shipping fee, very unhappy”

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Posted 4 years ago

“I ordered my parcel on the 27/10/2021 from shein china and the estimated time was 18/11/2021 and up until today 25/01/2022 I did not receive my parcel and I am not able to communicate with them no contact details or email that they respond to”

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Posted 4 years ago

“Shipping is extremely long! The website gives you one day & when you make the purchase the date is extended. Very disappointed, I made my order 01/10/2022 and it’s now saying delivery date 01/24/2022. Now it looks as if my daughter won’t have her outfit for her birthday. Literally took 2 weeks for delivery. Now my daughter doesn’t have an outfit for her birthday 😔”

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Posted 4 years ago

“I'm still waiting fir my order that was supposed to be delivered by the 16th - 19th January...I haven't received it. No communication. I tried emailing them but still no response”

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Posted 4 years ago

“I have never heard of Shein until yesterday. I reviewed my credit card account and somehow they charged $332.34 to my credit card. The bank issued me a credit and canceled my card but Shein turned around and charged my card again before the bank could cancel card. I can only assume this company is nothing but scammers. warning: STAY AWAY form Shein!!!!”

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Posted 4 years ago

Shein is rated 1.9 based on 1,753 reviews