Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,598 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is my first order from Shein and it would be my last time! They are really disappointed me. Before purchasing their return policy said we can return all our purchases but now when I want to return them they say: Sorry this order is not eligible for returns How is it possible! The return label even sent to me but the return label was not working and when I followed up, they said sorry this order is not eligible for returns. It is like cheating. I am really angry and dissatisfied with their service. Their material is very cheap and very bad shape. I hate all of my purchases and I never recommend anyone to buy from this site.”

Helpful Report

Posted 4 years ago

“I have ordered form Shein and they have delivered to near convince store. The store people refused and said that they haven't got the parcel but I have got an email from Shein that parcel has been delivered. I have sent so many emails to Shein but haven't got a single response. Very poor customer Service. I want my money back.”

Helpful Report

Posted 4 years ago

“I ordered 2 mascaras, opened one and didn't like it. It was clumpy, the wand is so short that it is difficult to use, and trying to return something is impossible. The return site just sends you around in circles saying makeup can't be returned. The button for Live Chat doesn't do anything. What a scam. DO NOT ORDER FROM THEM.”

Helpful Report

Posted 4 years ago

“Worse quality I ever experienced online stores. Cheapest you can get it just look so bad that even holding an item in your hand makes you sick 😷 proper rip off I mean proper. If you wana through money in bin instead shop from shein”

Helpful Report

Posted 4 years ago

“I have been waiting for over a month and my order never come and after i contact them, they said that my parcel has been lost and will give refund my money Don't even know when will i receive my refund!!!!!!!!!!!! After waiting for that long and get nothing???????”

Helpful Report

Posted 4 years ago

“I sent back 5 items only got credited for two items even though I put a covering letter inside I have been robbed of 45 pounds I think this is a disgrace.”

Helpful Report

Posted 4 years ago

“This company is a A SCAM! I ordered five items for my granddaughter, my order never arrived. Both she and I are very disappointed.”

Helpful Report

Posted 4 years ago

“I have order for the first time but it was disappointing to say that they didn't deliver my complete order...one of my dress is missing in the parcel..and I am not getting any response from them..I have paid money.”

Helpful Report

Posted 4 years ago

“The package arrived in SA but was never delivered to our address. System shows they could not find our address!? The refund was a nightmare...”

Helpful Report

Posted 4 years ago

“I had to go through a refund and reshipment when my order was sent to the incorrect address and was never returned. I got the refund within 5 days but the real issue arose with the reshipment. I have been going through a 3 week long back and forth email conversation with customer service and I still don’t have any packages in my box as yet. The process is tedious and really just down right the worst thing you as a producer could put your consumers through. I should’ve just gotten a refund for everything”

Helpful Report

Posted 4 years ago

“Cheap material. Not look like the picture. Not true size. Poorly made. Please don’t buy from SHEIN. Damage. Unfair policy I can’t return.”

Helpful Report

Posted 4 years ago

“I have ordered, PAID but NOT RECEIVED my parcel. You have put on an email the parcel was DELIVERED. to whom? Where? I did not RECEIVE the ordered you say you DELIVERED!!!! Where is it!? Who is taking care of this? No contact number, no email address for customer service. At the moment I understand I have been stolen my money.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM SHEIN ... OUT OF USA .. THEY ARE HORRIBLE WITH RETURNS.. AND THEY HAVE NOT CUSTOMER SERVICE HOTLINE IN THE U.S. THIS IS ABSURD WHEN THEY DO BUSINESS IN THE U.S HOWEVER YOU CANNOT GET A LIVE AGENT. I WANT THEIR BUSINESS LICENSE REMOVED TO DO BUSINESS IN THE U.S. THEY STILL HAVE NOT ISSUED ME A FULL REFUND FOR RETURNS I SENT THE WAY THEY INFORM CUSTOMERS COMBINING THE USPS RETURN LABELS IN MINIMUM BOXES TO SAVE ON POSTAGE. IT GOES DIRECTLY TO THEIR DISTRIBUTION CENTER .. I SENT PACKAGES TOGETHER AND THEY HAVE ONLY GIVE A PARTIAL REFUND.. THERE QUALITY OF MERCHANDISE IS SO LOW GRADE... THAT IS WHY I NEEDED TO SEND BACK.. I WILL NEVER BUY FROM THEM AGAIN.. I REPORTED THEM TO THE BETTER BUSINESS BUREAU AS WELL..”

Helpful Report

Posted 4 years ago

“Two month ago I sent back a package to RETURN, following all the steps, and I still don’t know nothing about it. I’m waiting my REFUND because I sent it back in perfect conditions.”

Helpful Report

Posted 4 years ago

“They have nice products but to refund is a nightmare! They sent a letter to the postal office to accept their barcode but didn't work as well. So after I tried different places to return, I had to pay 4,50 to return and they are not going to refund me + the initial shipping. I would recommend you to buy it if you are 100% sure of your purchase.”

Helpful Report

Posted 4 years ago

“I will never trust again I have shipment since Dec and the track stop in Jan 6 no update since this time please release my packages.”

Helpful Report

Posted 4 years ago

“Poor quality clothing and absolutely disgusted by Shein's unnecessary use of plastic- each item is placed in a thick plastic bag 😡 arghhh !!!!”

Helpful Report

Posted 4 years ago

“Never got parcel hemmes never delivered It tracking never left from and sent it back to shein Email shein for refund and put a complaint in to resovlver nothing no answers no refund Never use shein again may report to trading standards”

Helpful Report

Posted 4 years ago

“I have ordered a package in mid December, firstly it updated that i was delivered with signatures but it was never received, then there was another parcel because they said its a split. Now, idk whats going on with this package? Shein site shows it is in the transit from jan 13th, canada post says that shein just paid for the shipping label. I am going crazy here. Its been more than a month i have ordered this. I needed this before 17th January. They are just making me fool. Shein is now not refunding me because they are saying once you receive the items reject them then we will refund but they are keeping me on hold for that package that was never shipped. Same tracking number on shein shows in transit but on canada post site, it doesn’t show anything. I wish i could give 0 star”

Helpful Report

Posted 4 years ago

“I bought 5 items from SHIEN on 28 Dec 2020, and it took more than 2 weeks to arrive. I had to return 4 of the items as they were made of poor quality fabrics and materials! Their return policy is "FREE" but they deduct AUD$6.50 from your refund! They are selling me sub-standard products and expect me to pay for their shipping fee! This is ridiculous! I try contacting them via their website, but you won't find an email address or any phone numbers, their FAQs, Contact Us links just keep going round in circles and there's no way you can contact ANYONE AT ALL! I've cancelled my account with them and will never buy anything from them anymore. They're scammers. Their website should be banned!”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,598 reviews