Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,629 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer service is SHOCKING! They ignore all queries and tickets, and never get back to you. I ordered a dress for my girlfriend, and it was supposed to arrive in 1 week. It arrived in the country 3 days after I should have had it, but then disappeared. I have never heard from them, and the tracking company just said it's in the country. I tried contacting Shein, but I could only speak to chat bots. There was no way to speak to a person to check what the issue was. I have never seen the dress and just wasted my money.”

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Posted 4 years ago

“Their customer service is EXTREMELY POOR. It's been about a week now and no response to my query. I tried opening another ticket but their app won't let me. I tried contacting them in Instagram on their main page and she glam account but nothing. Just IGNORING THE HELL OUT OF MY CONCERNS!!!!!!!”

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Posted 4 years ago

“Iam in South Africa Potchefstroom.ordered On 21 March 2021 never receive my order!no option to get hold of them!!i just want to know how do we go about it.do I have to check with the post office or do they come deliver at my door?iam worried it has been very long now!please help.”

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Posted 4 years ago

“The clothes are cheap because they are cheaply made, when you try to return the items you don't want they lose your package and do not get refunded. Don't waste your time and money.”

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Posted 4 years ago

“The quality is super cheap, just like their prices. Don't expect to get good quality and the sizes are not true. I'm a comfortable 10 and size large shirt. The 10 i ordered in shorts were more like a 6 and I ordered 3 tshirts in a large and they were allllll different sizes! Only one of them was like an actual tshirt. Will not order from them again”

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Posted 4 years ago

“rustrating customer service I returned some items totalling over $100, and unfortunately they put the credit into a shein wallet (credit) Seriously, not cool. I had ordered more items while waiting for the return and even though I got a notification stating it had been delivered, I have not received. I’ve done everything to try to find it but obviously it was not delivered! Top it all off, there isnt anyway to contact them, everything it an auto response online, which isn't helpful. Won't be ordering from them again... unless I have to use my credit :(”

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Posted 4 years ago

“These clothing items are made in China they are not sized for Americans. After placing a $300.00+ in orders I am very upset that only a few of the tops I purchased were true to size. I was really looking forward to a variety of new summer tops”

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Posted 4 years ago

“There are several Shein issues but my focus here is that way too often clothing from Shein are way larger than can be reasonably accounted for and I believe they switch tags to accommodate demand and supply at the expense of the customers. I have ordered clothing (I am xs D-cup 5.9") and they were so oversized they fit my plus size roommate. At the same time, some items (same type, same material) fit perfectly, so the gross oversizing is not the result of cultural sizing differences or design incompetence. What Shein does is intentional, immoral and utterly reprehensible.”

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Posted 4 years ago

“Too Thin & Entirely Too LOOSE ! I will have to take it to the seamstress to tighten up & pay more ! Extremely Disappointed/Dissatisfied 😤😡😭 I wish that I could be Reimbursed for this ?! ...I would really like to give a Zero”

Helpful Report

Posted 4 years ago

“I paid and never got delivered what I ordered. There is no possibility to connect with any customer service. Any of my request in chat continue to be deleted. My genuine abuse: NEVER ORDER FOR DELIVERING IN SWITZERLAND! It is just a FRAUD! It is 3 months now.”

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Posted 4 years ago

“ordered 3 items, all were cheap material and varied in how they fit. when i tried to leave reviews, they got deleted. shein says they dont delete critical reviews, but that's what just happened. i'm guessing thats why nearly every product has nearly 4.5+ stars, so disappointing.”

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Posted 4 years ago

“My last order was lovely .resieved my latest order today and I'm terribly disappointed .tops are I'll fitting cheaply made .shall not order again . shame as so lovely clothing . Seemed no effort went into making them”

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Posted 4 years ago

“I’m still waiting for order since , they don’t respond to the emails.. worried it’s been 3 months now”

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Posted 4 years ago

“I just ordered some items I hope this is not a scam as warned by many.”

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Posted 4 years ago

“ordered 7 packages and only got 4 spent thousands of dollars on them”

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Posted 4 years ago

“Never received shipment and a nightmare to get credits and never for correct amount be warned do not do business with them!”

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Posted 4 years ago

“I spent $160 on stationary mostly on stickers. All of them are rubbish. The quality is what you can find in one dollar shop. DO NOT BUY ANY STATIONARY from this website. I feel like they scammed me! NEVER EVER BUY ANYTHING!!!!!!!!!!!!!!!!!!! This was such a disappointment and insult for someone who loves the stationary!!!!!”

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Posted 4 years ago

“mktmizzle Apr 13, 2021, 9:03 GMT+8 Never received Order #GSHMKV00U0006QP. It says that it was signed for, but I never got the product.I then found out, that it was never signed although they're cite claimed it was. They gave a verification email, which I did respond and said this, but I guess it was none of there concern, because I never signed that I got the product. I was basically then called a thief, and never got my product. The cite has disconnected phone numbers and terrible technical support as well. I have contacted the BBB, so hopefully I hear from them soon. So danger l, beware.”

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Posted 4 years ago

“Had a lost package. They wouldn’t file a claim that it was missing so I was out $118 dollars. Never will order from this company again!!”

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Posted 4 years ago

“Like the other reviewer said it's April 13th I was supposed to get my package 2 days ago and I didn't now the items are out of stock totally sad about it NEVER shipping this site again. They waited till my package was clearly super late and there was clearly no updates to the tracking ... now they order me "reshipment" when the items are out of stock and told me I'll have to wait another 14 days for shipping .... WORST SHOPPING EXPEIRNCE EVER. I paid 2 weeks ago just for this bs.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,629 reviews