Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,743 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shein is like a Drop-shipper, orders are ship from China and the money ship there as well. Takes a long time to get your merchandise and to get a refund if you are lucky. YOU WILL BE DISAPPOINTED! If you don't read the description, 90% of the products are made a super light-weight polyester fabric for the purpose of shipping it cheap and the quality is extremely poor. Something to be expected coming out of China. Buy at your own expense.”

Helpful Report

Posted 3 years ago

“Very disappointed, will not be ordering from this company ever again. Appalling customer service. Impossible to return items to obtain a refund leaving you with clothes you don’t want and are unable to return and therefore out of pocket. Cheap fabrics, environmentally bad company- to be avoided”

Helpful Report

Posted 3 years ago

“I still have two outstanding refunds that they have not refunded to my credit card. It’s been over a month. It was extremely difficult to get a hold of someone from this company. I finally manage to chat with a customer service representative, they gave me two reference number for the two refunds, but upon calling AMERICAN EXPRESS, this transaction was actually not even posted by Shein. It was 20 July when they confirmed my refund. Up to now, I still have not received it. I am extremely disappointed to say the least. Their customer service is the worst and you won’t get any support.”

Helpful Report

Posted 3 years ago

“Shane is just such a scam website… I never got my items and they never gave me my money back… and they sent me an email that they cannot do anything if I don’t get my items… Don’t buy on this website is such a scam…”

Helpful Report

Posted 3 years ago

“Disappointing customer service. Shein sent the wrong item and refuse to refund!! They need me to print the label and go to post office to return the item. I told them I do not have a printer at home. Online shopping is all about convenience. I ask them to send me a return package and label, so I can post the item back but they refused!!!”

Helpful Report

Posted 3 years ago

“I have heard (1st hand accounts, experienced it for myself and read about it on various blogs and YouTube Channels about Shein products) — Shein do not post negative reviews or anything less than a 4 star rating. Don’t let the 5 star ratings fool you. All Shein products are 2 star — at best. Shein, for me, is 25% throw straight into the trash, 25% meh okay (cause easy to shop online and avoid malls) and 50% I need to do some hectic alterations to make their clothing remotely wearable. Their quality is shockingly bad. Delivery usually takes from a month to 6 weeks (I live in Cape Town, South Africa) Clothing frequently looks NOTHING like the Shein web photo. Fabric is almost always of extremely poor quality. Garments are very badly made. It is impossible to return anything or get hold of any kind of customer care. Deliveries arrive usually damaged with items missing and then you just have to accept the fact that you will NEVER EVER get a replacement or your money back”

Helpful Report

Posted 3 years ago

“As I was WARNED....but did not listen! Received and took straight to GOODWILL! Products are TRASH!”

Helpful Report

Posted 3 years ago

“I bought 56 caps in a variety of colors for an event. Usually when you buy caps they come in a sleeve so the bill and the front are not bent or damaged. I couldn't believe that they were smashed down and with bills bent in half. HATS LIKE THESE CANNOT BE FOLDED !!!!! These are not usable and cant get a refund. ps. the yellow hat in the back round is one of my hats that was sent to me properly in sleeve box like the last picture.”

Helpful Report

Posted 3 years ago

“long time arriving. . .terrible products even for the cheap price and the sizing is horrible tried to return items for credit and always get bounced off the site so I' out over $60.00 don't buy from them go to Goodwill you'll do a lot better”

Helpful Report

Posted 3 years ago

“Sent 3 items back, totalling 38.99 Sent in 2 seperate parcels for the refund for the 1 item no problem, then sent 2 other things back in another parcel, totalling 23.02 they only refunded me £7.05, I opened a PayPal cases and shein got back to me on their platform saying they would refund if I closed the case, stupidly i did and they’re now saying I have already been refunded and showing me a picture of my refund of a totally different item, they owe me just over £15 and because they made me close my case on PayPal I’m struggling to get my money back, even though iv shown them proof they haven’t refunded me correctly, iv added a photo which clearly shows they are in the wrong”

Helpful Report

Posted 3 years ago

“Awful customer service from I order a lot of items from here when it comes to returning anything they say it hasn't arrived at warehouse yet, and it's my fault when I have provided return receipt very hostile response, will not order anything again and I shall now pay for items I have to return”

Helpful Report

Posted 3 years ago

“SheIn is very hit and miss with their garments. You can purchase some lovely items but also some terrible ones, SheIn make returns a nightmare, they most certainly don't like returns and refunds so be prepared to give in,worst trick they do is wait until after you have ordered a few garments then inform you after that they are non returnable meaning they are forcing rubbish garments onto customers, this is so wrong SheIn, clean your returns act up.”

Helpful Report

Posted 4 years ago

“Shein’s clothing is of cheap material. They claim free returns but charge you an absurd amount for return. There is no way to contact customer service. In summary this is a big scam and waste of money to buy anything from them. Disgraceful.”

Helpful Report

Posted 4 years ago

“I was sent a bunch of crawl I didn't order and now have to figure it what can be done.”

Helpful Report

Posted 4 years ago

“The website algorithm itself is skewed. The site works fast and fine when we go to catalogue page in our first navigation and works fantastically fine until the money is paid. However, if we navigate to login page at first , the site freezes and makes it impossible to login as login is the way to return items. Genius in an evil way. I am starting to think its a website that is camouflaged as a fashion website for data collection purposes. YOU CANOT RETURN ANYTHING. They say 'free returns' and make it technically impossible website wise. Scam!! Scam!! Scam!!”

Helpful Report

Posted 4 years ago

“Very bad experience, I will not buy in this store again, 24 hours had not passed and something as simple as changing a dress size was impossible, customer service does not solve anything”

Helpful Report

Posted 4 years ago

“Don't waste your money or your time with this BAD company, i really mean it. I would have given 0 stars if I could. I have never seen such a poorly organized online sales company with the WORST customer service ever. I ordered the same order 5 times and each time they refused my credit card and they refunded me without even telling me why. The bank proofs were sent without any success. I think they didn't even bother to look at them. Finally an agent sends me a Pay pal link which I pay immediately but for 6 days, I write to them EVERY SINGLE DAY. Every day an agent told me that the transaction was found in the system and the next day they sent me an email saying that the transaction was not found. groundhog day. I conntacted Paypal and they confirmed that the transaction was successful. I am fed up with dealing with theses morons and the lies regarding the transaction. I finally asked Paypal to reimburse me.”

Helpful Report

Posted 4 years ago

“I ordered 5 items. Their return policy sucks so I threw 2 in garbage immediately. Donated other 3. total waste of $.”

Helpful Report

Posted 4 years ago

“HIDDEN COSTS!! The site states product + shipping costs.I ordered and paid. Then a couple of days got 'hit' with an Import Tax from an external import company. Since I ordered through a 'so-called legit' company, this should not be my liability as a consumer. The message is CLEAR - Pay Up or your order won't be delivered. Try and contact customer service - online number out of service - email - you will get an automated robot. JUST ANOTHER COMPANY NOT BEING TRANSPARENT.!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Cheap products--not sized for the average American woman. Inaccurate ordering information. Returns on first orders ARE NOT FREE. AVOID”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,743 reviews