Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,597 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is extremely long! The website gives you one day & when you make the purchase the date is extended. Very disappointed, I made my order 01/10/2022 and it’s now saying delivery date 01/24/2022. Now it looks as if my daughter won’t have her outfit for her birthday. Literally took 2 weeks for delivery. Now my daughter doesn’t have an outfit for her birthday 😔”

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Posted 3 years ago

“I'm still waiting fir my order that was supposed to be delivered by the 16th - 19th January...I haven't received it. No communication. I tried emailing them but still no response”

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Posted 3 years ago

“I have never heard of Shein until yesterday. I reviewed my credit card account and somehow they charged $332.34 to my credit card. The bank issued me a credit and canceled my card but Shein turned around and charged my card again before the bank could cancel card. I can only assume this company is nothing but scammers. warning: STAY AWAY form Shein!!!!”

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Posted 3 years ago

“I ordered 2021-12-19 and say order is arriving between the 7th and 10th of january, today is 14 january and still nothing, i’ve emailed and no response. Disgusting.”

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Posted 3 years ago

“Orderd 3 tops .1x stitching missing .(big hole) 1 top sent one which did not order .like a rag.never buy from them again.”

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Posted 3 years ago

“I ordered a good amount of clothes to gift to my nephew for Christmas since I saw they had good pricing. I paid expedited shipping which is around $13 so that I could get it here as soon as possible.They took alittle bit longer than expected to process my order but I figured I ordered with enough time that it wouldn’t be a problem. Well, after they finally shipped, it seems my parcel got lost in transit. I kept reaching out to FedEx as Shein told me once they ship it’s no longer their problem. Finally after a week of no movement or help from FedEx, I reached back out to SHEIN to see if I could at least be refunded so I could possibly reorder my items or buy another gift for my nephew. They asked me to give them another 7 business days to investigate what happened before I contact them again. At this point, I’m out of money, time and gifts. I tried to be patient and gave them the time they requested to look into what happened. The 7 business days have come and gone so I requested that they refund me my full amount. They told me I would not be refunded shipping which was $13 because it’s not something they do. Instead they tried to give me a coupon code for free shipping which mind you, you get free shipping if you order more than $49 anyways. They are complete scammers that don’t care about their customers. Do yourself the favor and shop elsewhere as they will do nothing to help you out when things go wrong.”

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Posted 3 years ago

“quality and size is not up to the mark. Also fake reviews on the site misleading customers to buy products”

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Posted 3 years ago

“We ordered a few items of which most was perfect. 2 shorts were too small(not true to size) . The cost to send it back for a refunds exeeds the value of the items by far. This is sad as we cannot wear these at all.😔”

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Posted 3 years ago

“My order is delayed by 3 weeks, and the vendor ain’t doing refund unless I send the package I never received back. And even then they wouldn’t return money for three weeks. So they basically stole my money and never delivered the order.”

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Posted 3 years ago

“When they refunded to my two returns, they kept the TAX I paid to the government!!! Customers normally do not notice that!!!! That was very sneaky and ILLEGAL! Their sizing is very off - hard to buy something actually fit. Customer service was poor, nowhere to email them. Agent's English is also poor - plus they provided wrong info for return address”

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Posted 3 years ago

“You guys selling items with poison in it.”

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Posted 3 years ago

“I am still waiting for both my orders today which I have paid for on 26th of November 2021. One of them is still in China, yet I have paid money for both CUSTOMS. All I get from SHEIN is an apology and points but no action. I am left alone to sort the mess of people they chose. Tommorow is a day away from Christmas and my family will have no clothes for Christmas. I've had stress for 2 weeks now and my money almost R10 000 for stress 😭😭😭😭”

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Posted 3 years ago

“Late delivery and lack of communication”

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Posted 3 years ago

“I applied a 15% coupon code when I was checking out. There was a glitch that caused it not to be applied upon final submission of my order. I contacted customer service right away, but they refused to help me.”

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Posted 3 years ago

“You charged something on my credit card, I have NEVER bought anything from you! This shows you don’t care about fraud, which is disgusting”

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Posted 3 years ago

“Goods were supposed to arrive between 15th and 18th December. Today is the 21st and still no delivery in sight. Buffalo Logistics do not respond to Whatsap messages, eventhough they claim its quicker and convenient. Call center non existent, but call volumes remain high? Shows on the website that my parcel has been shipped. It's on the way to me now for several days. Very poor indeed. Shein, if you see this, use another shipper. My daughter is very disappointed that she will not get her order. I get that its the festive season, but at least respond and give realistic timing. Not answering is poor on your part Buffalo Logistics. First and last time that i will order from Shein. Congratulations to those who have received ther goodies. As for me, i surely will have to write this off. Thanks Shein, life lessons are always welcomed.”

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Posted 3 years ago

“My parcel was suppose to be delivered today 20-12-2021 However it's still sitting in transit ...it's disappointing because I was looking forward to wearing this clothing for my birthday really disappointing for my first time ordering”

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Posted 3 years ago

“I ordered a pants 1.5 months ago, but i chose wrong size. then i requested an exchange. I posted the pants back as requested and applied exchange to a smaller size. However, I RECEIVED A SAME SIZE PANTS a month later after i spending another $12 for posting back!!! THE 1ST OEDER, THE LAST ORDER!!”

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Posted 3 years ago

“My first time EVER ordering from Shein on Nov 15 2021 and paid for the shipping that guaranteed arrival Nov 25 the latest for a trip I was taking on Nov 27. I called on the 20th of Nov to ask what was the issue as to why my order is nowhere to be found. Nobody had any information. Finally on Nov 24th they email me that it will arrive Dec 1st. I told them to cancel my order as I no longer want or need it because obviously I can’t do anything with the order AFTER my trip. They refused to cancel so I contacted the shippers and had them return to Shein. On Dec 6 they emailed my my refund would be here by Dec 14th the lastest. It is now Dec 19th 2021 and I have NOT received my refund and obviously no clothes. I’ve contacted Shein on more than several occasions to the point where their representative Levi blocked my account from being able to contact Shein altogether so I had to use my second email address to contact them and complain about that as well. The moment I asked for a contact rep from their legal department so that my lawyers may reach out to them, that is when all of a sudden Shein put a senior representative on the case to investigate. Again today is Dec 19 2021 and I still have not received my refund of over $140+ from an order place on Nov 15 2021. My first and last time EVER using Shein.”

Shein 1 star review on 20th December 2021

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Posted 3 years ago

“Hotiible level of customer service. They lie about their product and shipment time. They don’t deliver their product in time and give you false promises on the delivery time. For example they say that your item has been shipped and later on you realized it’s been two weeks and they never send out the items. Expect to revive your items wayyyy tooo late. Their quality is poor and they made their clothes with the worst sbd cheapest fabrics out there. If you want a refund, you can only email them and they provide you with limited support. This company is a scam who sends you the cheapest product from China. Their picture and product information are also incorrect. AVOID THIS COMPANY AT ALL COST”

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Posted 3 years ago

Shein is rated 1.9 based on 1,597 reviews