Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,597 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I made the mistake of ordering before reading. I ordered some accessories. So they don't take refunds so it's okay to send you broken items. This was my first purchase and last.”

Helpful Report

Posted 3 years ago

“I had an issue as usual with Emile and asked to send me by aramex and they promised me they will but bs they ignore and I try to speak to them live chat as there is no other way to complain about many things for the first time so they promised me again that they will contact me after 18 hrs but now 2 weeks no one cares and every time I send chat they keep on asking me to wait but nothing happens until today they have been blocked me can’t chat anymore what is this unprofessional and rude customer f they can’t help no need to promise”

Helpful Report

Posted 3 years ago

“Poor quality clothes do not buy I have placed a large order from SHEIN website. I Returned few items and requested my refund to go to my wallet, Then I realized that even the clothes I kept where poor fabric, seams and quality. Returning them would have cost me more money. So I donated them to goodwill.  Since I will not order from them again I requested to have my wallet balance refunded to my Apple Pay needless to say I was ignored. After several requests I decided to write this review.  Do not buy from SHEIN and waste your money. You will definitely be disappointed. Nadine Jadra”

Helpful Report

Posted 3 years ago

“placed my order 29th March 2022 and still supposedly in transit but where I don't know. I was advised not to order I should have listened. Impossible to contact”

Helpful Report

Posted 3 years ago

“It has been 4 days of trying to call or get an email to this company. I have never had such a hard time trying to talk to a person or being able to send an email to get an answer. According to this company, all first orders can be returned for FREE. That's a joke! Try to get a label to return your purchase for a refund. It just doesn't happen!! The clothes are adorable, but when it is suggested that a larger size be ordered because the item may be smaller than the size, this is not true. I ordered two blouses in a size larger than normally wear and I felt like a turtle, covered me up like I was in a shell. Again, these people are impossible to get in touch with. DON'T ORDER FROM THEM. Prices are great but customer service is the pitts!! I guess I am stuck with these blouses, since I have nowhere to send them back. Pay Pal said they would help, but with no address to send these back to, what is the point? The company said not to use the address on the envelope that these came in. So, again, "stuck like Chuck". I won't order again. Hope this helps you if you are considering ordering from them. Not dependable at all. Sorry.”

Helpful Report

Posted 3 years ago

“Nice experience”

Helpful Report

Posted 3 years ago

“Aramex suck.. The shein use cheap shipping and take to long to delivery.. If DHL only 5 days..”

Helpful Report

Posted 3 years ago

“Order hasn’t arrived,can’t contact anyone,I want my money back!”

Helpful Report

Posted 3 years ago

“Beware - this company is a con. They take your money but then become invisible - unable to contact by email, Chat is a con and does not work - you money will go and you will get no further contact. BEWARE - dont be conned into throwing your money away.”

Helpful Report

Posted 3 years ago

“Avoid! Impossible to get a refund or swap! Size was way out. Customer Service non existent or not interested. Either way when you purchase don't expect to be able to swap or get a refund. Pointless shopping here for clothes where this is needed.”

Helpful Report

Posted 3 years ago

“Stay Clear! I had the wrong top delivered 3 times & they wanted me to pay the return shipping. When I finally got them to pay for 1 return shipment I had a choice of putting it in my shein wallet or back on my card. I chose the wallet as I thought I would use it to buy something. It was gone when I went to use it . I asked where it went & received a form that its only good for 24 hrs! I never got an email telling me this or I would have used it or chose to have it refunded to my credit card. And this was after a ton of emails explaining why I shouldn't have to pay return shipping for their error! They have an answer for everything & this was my last straw. No more will I ever order from them!”

Helpful Report

Posted 3 years ago

“I order my stuff last week and yet to receive any notification no transitioning or no signs of anything if your ordering clothes for summer or even just to have in your closet get to doing so NOW! o had 3 others told me that they didn’t receive anything until the 2nd or 3rd week that’s ridiculous prices needs to go down for clothes of it takes this long literally even with the fast shipping it’s still not here”

Helpful Report

Posted 3 years ago

“horrible publicity online, very harassing”

Helpful Report

Posted 3 years ago

“I’ve purchased from Shein so much over several years but never again. They sent me two faded burnt items, a blue sweater and black jeans and burnt smell. I have to pay to return even though it’s not my fault.”

Helpful Report

Posted 3 years ago

“Massive copyright infringement. They are using my stolen art on bathmats. Seems most of what they are selling using art is stolen from hard working artists. JUNK from China!”

Helpful Report

Posted 3 years ago

“I agree with others stating how hard it is to try and return goods. Shein sent me the wrong size top (their mistake) 2 sizes smaller than I ordered. I sent photos as proof and it states I have to pay for the return. I have not had any contact from them over their mistake and agree they make it impossible to return anything. They sent a size 1XL when I ordered 3XL have included photo as proof. JUST BEWARE THEY WILL NOT TAKE RETURNS OR REFUND EVEN WHEN IT IS THEIR MISTAKE.....”

Helpful Report

Posted 3 years ago

“Shein steals art from legitimate artists and slaps it on their clothes without consent.”

Helpful Report

Posted 3 years ago

“yes this is a scam I repeat this is a scam dot do it you know do do this #### it trash af they need to get better”

Helpful Report

Posted 3 years ago

“I ordered from here & my package sat in the sterilization & inspection process for forever!!!!! I ended up reaching out to support due to the fact that my items were time sensitive. I ordered gifts for a baby shower as well as a dress for me to wear at that shower. Support confirmed with me that I would receive those items on time. It is now day of the shower & I do not have my items. I now will have to go out & by all new gifts as well as an outfit for myself meaning I’ll be spending double the money. So frustrating. If you need something within a specific timeframe, order elsewhere. You’re gonna end up having to shop elsewhere anyways once your package doesn’t arrive on time!”

Helpful Report

Posted 3 years ago

“This website was caught by my Norton as one sharing my personal information on a Dark Site. Stay away. The product was garbage too.”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,597 reviews