Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,724 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Never answer the phone. They never accept reruns. Poor quality. Ally company never order from them”

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Posted 2 years ago

“„Delivery” and „service” is a non existent factor”

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Posted 2 years ago

“I ordered a swim suit that was fine so I ordered again. The shoes are to small, the yoga pants don't fit right or look right, and the shirt is too heavy and cropped to short. So I asked for a return label. Instead I received an email from SheIn requesting that I take a picture of the items on and send it to them. Of course I refused and now it doesn't seem I will get a return label. I've requested one several times with h no reply. They are shady and I will never buy from them again. Although the swim suit is ok it is made of cheap material and what to see is not what you get always. Returns are, as you can see, a pain. Don't do it!!”

Helpful Report

Posted 2 years ago

“They changed ordered items without notified you. I received a completely different products from what I have ordered. When I went back to shein.com to check my items, they took my purchased order down. Now I cannot return or refund. This is kind of cheating, if they can take down your order information, beware and stay away from Shein.com”

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Posted 2 years ago

“Wrong size delivered, and SHEIN won't help!! The pack that I received has "iPhone 14 Pro Max" printed on the package, which means I didn't order the wrong size. However the actual size of the protectors is wrong. It's much smaller than the iphone lens, and thus cannot be attached. I'm 100% sure the size is wrong because the iPhone 14 Pro Max protectors from my previous purchase fitted perfectly. I sent photos to Shein with measurement of diameters, and comparisons of the wrong protectors vs the right ones vs the original camera lens. They keep insisting there's no incorrect or missing items from my package, and that they cannot respond to my claim - even with photo evidence. Red arrow: Lens protector from this order, which is clearly smaller than the actual lens. Top left: Phone camera lens, without any protectors Two lens with green ticks: camera lens with the correct-size protectors which I bought from them a few weeks ago.”

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Posted 3 years ago

“Poor quality clothes. Slow to arrive and difficult to return as site keeps crashing. Also charge you £2.50 postage and prevent you from returning bras and sale items. Cheap fashion. Unethical and will not be buying again.”

Helpful Report

Posted 3 years ago

“I need to know when was my order to be delivered…Klarna been deducting payments in my credit card since February and I almost paid off but the item never arrived…it’s just keep saying in the notification is on its way.”

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Posted 3 years ago

“I returned products that were cheap and unusable the day after receiving items. 2/13/23. I am owed $98 Still no refund. 1st message on SHein site said processing refund, then 3 days later it said items not received, then back to processing refund. NEVER order form these people. No customer service, just a huge run around. User's recommendation: Skip this site!! RUN.”

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Posted 3 years ago

“I ordered 4 pair of sandals. One pair had TWO LEFT SHOES!!!I'M SO MAD”

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Posted 3 years ago

“I didn’t receive my order but Shein took my Money and I can’t get hold of them to get a refund.”

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Posted 3 years ago

“I coudnt check out. It kept rerouting me to Nigaragua where I'm vacationing instead of my own address which I was pressing to begin on main page. I'm so frustrated as been trying to finalize this huge order for 3 was. I finally gave up”

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Posted 3 years ago

“Put a order in on 9th Dec 2022 still no shein spent £77 pounds j want a refund still there in email no tracking number no nothing and telling me I can't have s refund said it would be del 22/23 Dec and still waiting sort it out I want my money bk”

Helpful Report

Posted 3 years ago

“It is difficult to return a product. I am stuck with something I bought. The password they sent me and my phone number are not being g recognised. I am to pay a £1 to chat to customer service, their phone charge is not affordable. I find these defrauding of customer”

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Posted 3 years ago

“I did not receive all of my order,customer service was no help at all. To be honest they act like they could care less. I have ordered from Shein many times was well pleased. Really is strange tht when trying to find a contact number you can’t. The search sends you to websites but no number. I want the rest of my order. If anyone has knowledge to a real number please let me know.”

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Posted 3 years ago

“Of its possible i would give them zero stars. I made my order at 07/12 and i dont have received it or i had further information where it is now. I send them emails and they don't reply. Terrible costumer service... Dont spend your money at companies like this”

Helpful Report

Posted 3 years ago

“Shein claims they “refunded my money” and sent me a screenshot of “proof of refund”, however, it’s been 2 weeks and my bank still hasn’t seen any money. I contacted my bank they said a refund has not come through & SHEIN swears up and down they refunded it and there’s “nothing else they can do at this point”. Won’t be purchasing from here anymore.”

Shein 1 star review on 23rd December 2022

Helpful Report

Posted 3 years ago

“Never ever buy from SEIN theres no real person to speak to when … NOT if …. When your parcel does not arrive. My husband is now the only one not getting a gift for his 1st holiday back home. Nothing more than steeling money from people Buffelo is even worse they say they tried to deliver your parcel but sitting at home the entire day there was no phone call nothing They lie and rob people”

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Posted 3 years ago

“DO NOT PURCHASE FROM THIS COMPANY AND DO NOT WASTE YOUR MONEY!!! THEY ARE RUDE AND YOUR PACKAGE WILL NEVER ARRIVE”

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Posted 3 years ago

“Customer service is horrible. I placed an order weeks ago and didn’t receive it. When I went to check the tracking number it shows as shipped. The package was shipped to an unknown address, not the one I have on file. I tried explaining this to customer service but of course you get generic responses through email. Many messages later and they can’t find my package but they say wait a little longer. So I contacted USPS and they told me they never received a package and closed out my tracking account. Again, tried to explain this to customer service and they say “I’m sorry but try and wait a little longer”. No empathy, terrible listening skills, horrible communication, they don’t care about the service only your money. I’ll never order from Shein again.”

Helpful Report

Posted 3 years ago

“Would give this place zero stars if possible. Ordered a black dress from them in October, when it arrived it was really badly made and falling apart. Followed their returns procedure and sent it back, had a confirmation they'd received and were going to issue me a refund. Three days later had a confirmation that a refund had been given. It hadn't though. Tried to contact a person there, but it's impossible, but found on the FAQ's that they said if any problems with refunds it would not be their fault and as far as they are concerned, they've done their part and anyone who hasn't received a refund should contact their Bank and give them an 'Acquirer Reference Number' and the Bank will be able to chase up the refund. I looked on my Shein account and sure enough found an Acquirer Reference Number, so went straight to my bank in person. They literally laughed out loud and said that isn't even a thing. They checked with the Manager and also made some calls and said no one has ever heard of that and there's no way Shein can 'wash their hands' of the failed refund by passing it over to the Bank instead. They said it's obvious Shein did NOT refund my money and are just fobbing customers off. AVOID THIS PLACE. I'm never going to get my refund, so money down the drain.”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,724 reviews