Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,641 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not sure how there are so many negative reviews...I've ordered, returned, had an order get stuck in customs and refunded completely with no issues. The quality on about 90% of the items I've ordered is amazing, especially for the prices. Returns are free. Customer service always gets back to me within 24 hours. Idk, I've never had an issue and recommend Shein to everyone. I'm ordering from US, so I'm not sure if that makes a difference but to me it's a great company. I guess to each there own :-)”

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Posted 6 years ago

“HONESTLY, i has a good experience. I ordered my package of 21 items on a Wednesday and it arrived with Dhl on the following Tuesday eve. I payed for express shipping also, which is 12.80. I read reviews before ordering and it kind of discouraged me, but the clothes and prices were really nice. I took a chance . The reviews also said it would take extra long time to arrive. I also learned that processing takes 1-5 days and then shipping comes depending on what shipping you paid for. Which is why your order may take up to two weeks. As far as the fabric, it’s okay to me and I like it. If you order shoes, I’d say order one or two sizes bigger than your normal size in men shoes. Clothes were CUTE I LOVE THEM I believe everything depends on the processing days, and shipping. Idk about receiving a refund because I am waiting for one myself. However, it’s only been less than 24 hours since requested.”

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Posted 6 years ago

“Super fast at shipping and very cute clothes. I would def recommend!!”

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Posted 6 years ago

“Shein is my favorite online clothing store of all time. I have ordered countless items from them countless times and have never had d a bad experience. All of my go-to / favorite outfits in my closet are all from Shein! They have incredible prices, fantasic clotes, plus, ton of other things like accessories, home design items, and even kitchen appliances! I would highly recommend shien to anyone looking to get high quality, cute, well fitting clothes on a budget.”

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Posted 6 years ago

“Good service, nice clothes!”

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Posted 6 years ago

“Great service. Excellent products”

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Posted 6 years ago

“Quick delivery of dresses, excellent quality and very true to the pictures, as advertised.”

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Posted 6 years ago

“I was skeptical at first because I read mixed reviews. So I decided to try it and buy 2 dresses both at $18 each. I figured at the very least I won’t lose much. I was pleasantly surprised! It shipped quickly and the dresses fit and were not the most amazing quality but decent where I was satisfied! I would equate it to a forever 21 quality. I received a lot of compliments from my dress!”

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Posted 6 years ago

“I’ve order 3 times from this app and I just love it I got everything on time and the quality is not bar at all for the price! Just read the reviews from the items you want to get and you should be fine ...”

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Posted 6 years ago

“The Quality of the received item is just amazing even with the affordable prices”

Helpful Report

Posted 7 years ago

Shein is rated 1.9 based on 1,641 reviews