Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,695 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

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“My cousin ordered from Shein first. I liked her outfits and she told me she got it from Shein. I was hesitant at first but bought a couple of shirts that were on sale. I followed the sizing guide provided. The first order was good, free shipping, just paid 1.33 for insurance. I order from them once a month and love the points they give for discounts. Overall, I may have had 2 shirts that i wasn't happy with, but the rest was ok. I don't have time to go out shopping, so this has helped me.”

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Posted 6 years ago

“Their products never match the standard sizes, I had ordered 2 tops xl (which is my size) and one large as xl was not available for that top and when I got the tops the xl were tight for me and the large was just about right for me.. ridiculous.. and their return policy is ridiculously extensive .. you have to print a particular label and pay for the shipping and so much of procedure that you would just prefer to donate their crappy products ..”

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Posted 6 years ago

“I bought a super plain black bodysuit with long sleeves thinking that the reviews were bad but there was no way they could screw up such a simple item. They didn't sew both sleeves!! One was sewn and the other wasn't and is coming apart as a result. made for a decent laugh and a reminder not to shop at stores like shein.”

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Posted 6 years ago

“I have placed many orders with SHEIN and they all came in a timely manner. The last one was missing 6 items and they kept dropping my chat and ignoring me and not trying to help me resolve the issue. They suck in my eyes! Total scammers not about customer service”

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Posted 6 years ago

“Do NOT order from this trashy website if you want to get your clothes that you paid for delivered to your place. If not, go ahead and do that. They promised me that they’ll get my orders here in 8 days max, it has been 2 weeks and I’m still not getting it. Worst thing is 2 weeks ago I just got a notification saying that the item I ordered, that was clearly stated available, is unavailable. And it took them 4 days to realise that it’s not available, like ???”

Helpful Report

Posted 6 years ago

“Absolute nightmare to deal with for returns. I am throwing my order in the garbage bc the quality of the garments is horrific. Given the price, I wasn't expecting Nordstrom quality but at least was looking for something that could be worn at least a coupl;e of times. I've attempted to return the items but they conveniently have no orders from me, even though it was paid for thru Paypal. Steer clear of this company, way too shady.”

Helpful Report

Posted 6 years ago

“I ordered from this company weekly and raves about the prices along with the decent quality for the prices. I have not ordered from this company in months because when my item said to be “delivered” I returned home to not find my package. When I called the delivery service about my package they said there was nothing that they could do because it was sent to the right place. Is spent almost $100 and had to scramble last minute to find another wedding outfit. Since this incident with no return of my hard earned money I have not and will not shop from here again.”

Helpful Report

Posted 6 years ago

“I just received my parcel. Came in 5 days by DHL Delivery, which was free. I ordered 9 pieces of clothing for $139.02. 8 pieces were acceptable, but nothing to write home about. Only 1 piece was not as expected (ugly). But I had to pay $25.63 at my door to get the parcel. GST, Duty, Processing Fee, and Transaction Fee. So Canadian shoppers, be prepared to pay 18% more for you order. Doesn't sound like such a great deal now, does it? Delivery man rang doorbell once and left, had to chase him down. Won't be ordering from this site ever again.”

Helpful Report

Posted 6 years ago

“I ordered the teddy cropped sweatshirt in light grey & received something similar but not exactly what the photo had looked like online. Instead it’s dark grey and blanket type material. Bottom line it was similar to what I ordered but not at all what I wanted. Doesn’t make sense.”

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Posted 6 years ago

“Terrible I will never purchase from them again. Deceitful, unprofessional and very childish. They remove purchase record and erase your profile like you were never there. Returning 13 out if 18 items that are made with stinky, rough and itchy fabrics. They don't take criticism well. Good business accepts criticism when and where it's due in order to improve and grow. I hope to get my money back asap or I will file dispute with my credit card company. I will update!”

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Posted 6 years ago

“There clothes are very reasonable in pricing, there is a huge selection of all brands and sizes of clothing, and there is free shipping. I definitely recommend Shein for your online clothing shopping!”

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Posted 6 years ago

“Ordered the male hoodie (Large) as seen in picture. Received yellow jumper (kids size) Tracking info said my parcel was coming from Belgium took 2 weeks to arrive.. to find out its actually come from walsall so not another country Have asked them to send me the right item but they said they no longer have it in that size. And they will not issue a refund until they have proof of posting the other item back to them”

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Posted 6 years ago

“I hate the app , it needs to be fixed . I’m tired of it scrolling all the way back to the top when I go back to the first page. It’s really really annoying.”

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Posted 6 years ago

“Delivery process has a lot of issues. My parcel isn't reaching me and I have to get in touch with customer care back and forth, they keep me waiting for like half an hour or more and finally have no solution to my problem. If we order online , doesn't matter how the quality is if the parcel isn't reaching you at all. If you have to daily get in touch with customer care, it becomes too messy to handle and irritates you. My parcel didn't reach me yesterday saying ' consignee not at home' when I was at home for entire day, I was not contacted by any means by delivery person. this has happened to me twice now. Not gonna shop from this site anymore, too many issues.”

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Posted 6 years ago

“I received my stuff great, downfall is they wouldn't give it unless we paid a $30 fee at the door NOT HAPPY very hard to get ahold of management no one got back to me .”

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Posted 6 years ago

“The clothes are great, if you even get them. We've ordered twice so far, each order was big enough that they broke it up into 2 orders each, so 4 packages. The smaller packages always got here fast, but the bigger packages have ALWAYS had a shipping problem. Currently our last order is 3 days late. DHL is terrible and has given me no answers to work with and the website is nearly impossible to speak to a human and the AI support gave me no relevant options to my situation. We thought the first screw up was a one time issue. But now we see its an everytime situation. For that reason we will no longer be buying from Shein or ANY retailer that uses freaking DHL of all services. Disgusting.”

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Posted 6 years ago

“I just received my package and apparently they switched it with someone else. I didn’t pay $50 delivery fee to go through this trash and I’m traveling soon. Already messaged on Instagram and Facebook.”

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Posted 6 years ago

“Absolutely brilliant service with fast delivery, fashion at low price with good quality material, very happy with my order.Shein has top customer service specially a girl called Vicky who instantly resolved all my queries, her communication was excellent.I have placed another order waiting to receive it soon. Highly recommend Shein”

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Posted 6 years ago

“At last an afforable retail!! While I was scrolling through Instagram, I seen an ad that said 9 times out of 10 customers usually buy the eye catching tops that are always on sale. Shirts fitting just right persuades others wanting to keep buying other items, seeing the excitement on people’s faces with the results they bought determines if the ones who look at the reviews should do the same and spend money on it. (They should!!!) Although, the shipping may take a minute to come, the wait is worth it because you’re getting what it’s worth and positively what you’ve seen online. From my experience, being astonished from the shirt I payed for amazed me because it literally fitted just right, not too big or small. Also, if you’re needing to send the product back even if it’s a small error you’ll get the same money back or an exchange.”

Helpful Report

Posted 6 years ago

“Very worst service and very bad return/refund policy. They don't have any customer care number. They charge extra for all returns and do not refund full amount.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,695 reviews