Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could write less than one star I would. Products are cheap knock offs of the photos. Half my items broke or are barely holding together. Worst quality I have ever seen. Looks like it came out of a gumball machine....and I paid a lot of money is the very worst part.”

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Posted 6 years ago

“Very poor services delivery not on time very worst servies patetic customer support no one can.codinate for the same .... Very bad experience from you guys I book the delivery request by 8 jan and today's is 18 not received my parcel.....please I suggest you DNT book any parcels from SHEIN”

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Posted 6 years ago

“The website tells you you can return the clothes if there's a problem. They mention the customer has to pay the shipping fee,which is fine. However they don't mention they also charge you about $CAD 8 to 12 to generate a return label. No where does there return policy say they'll charge.. absolutely ridiculous! Never buying from them again. The clothes didn't fit. They sent me medium when I ordered a small with the elastic worn out. So essentially if you're top was $CAD16 I'm going to end up spending more on returning it.”

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Posted 6 years ago

“HYH97069 I would give 0 star if that was possible SHEIN didn’t deliver as promised The promised something and then turned back saying that’s not an option in our policy Worst online shopping experience I will put the feedback on fb and inst so that all my connections are aware of this Bad experience shein I ll never return”

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Posted 6 years ago

“Purchase took 4 weeks to deliver. The quality was cheap and not easy to wear professionally. I returned the majority of my products and 6 weeks later - I am still waiting for my refund. No one can Give me a date that they can expect my refund. So still waiting on over $100 to be deposited back into my account. Not happy!”

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Posted 6 years ago

“The leggings are so thin they are see-through, I mean you could genuinely read a book through them (this is not an exaggeration). It’s great for when I have a bruise on my leg and I want to show someone without removing my clothes. There is also a hole on the inner seam, not a small hole, kinda like a glory hole you’d find in an unscrupulous public toilet – I’ll need to sew that which is great, I have 2 jobs and a 2 year old so I’ve been looking for more things to occupy my time. I ordered a size 12 – 14 and I’d say they are on the slightly larger side, probably a good thing because based on the quality I’ve seen so far, I imagine they’ll shrink to fit my toddler once I’ve washed them. Luckily I only spent £20 for the 2 pairs (I’m yet to open the second pair, I can’t wait to see what joy awaits me when I do) so I’m not too bothered but I would strongly advise you not to spend a lot of money with Shein. On the plus side they arrived 9 days after I ordered. Items are shipped from their warehouse in Asia and I’m confident they have great working conditions for their staff, I bet they are allowed to visit the soft play and eat ice cream on their lunch and everything.”

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Posted 6 years ago

“I purchased 7 new tops for work from Shein about two weeks ago. I received them via courier today and I was impressed actually despite the bad reviews I see now on this website. The items came on time and were exactly what I had ordered. I read the reviews on the Shein website itself for each item I was looking at purchasing (when people posted pictures with the shirts on it made my decision easier), and shopped out of the plus size section. I typically wear an extra large. I’m 190 pounds, 5’3” and my arms are the biggest part of my upper body. I ordered all 1X. I was nervous things wouldn’t fit but for the most part they did! The quality of the material is just as good as anything I’d find at my local mall so I was happy I got the amount of items I did at a fraction of the price. A few of the shirts were looser in areas I’d like them to be but were either shorter in the front than I’d like or fit just right. Overall, I’d order from them again. Just be careful and mindful of the sizes you’re ordering. My friends suggested I order a size up and I’m glad I did.”

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Posted 6 years ago

“Extremely bad service. Didn't receive my order yet. It's been more than one & half month. No mail pertaining to refund or cancellation of the product.”

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Posted 6 years ago

“Ordered a coat. Did not receive confirmation of my purchase, but credit card billed. Can't log back into the site, because once you put in email and password, it brings up a pop-up asking you to complete a puzzle. When trying to drag and drop, the puzzle piece will NOT move. It is impossible to log in to this site. Everything points to a fraudulent site.”

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Posted 6 years ago

“Very bad service , they are mentioning that they delivered to the shipping company shipping company mentioned that parcel is still on transit , both of them trying to be helpless not providing any feedback”

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Posted 6 years ago

“I placed an order for a rosegold dress for my daughter's graduation...it NEVER delivered!!! Although they made claims it did...I have surveillance cameras that prove they never came thru with my order & I'm also a housewife who stayed home waiting for it. PayPal didnt even cover for us either...I will never order from shein again”

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Posted 6 years ago

“What I ordered vs what I received returning Monday. Ugh. Should of listened to the reviews”

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Posted 6 years ago

“Someone used my stolen debit card info. Sooo there's that.”

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Posted 6 years ago

“Customer service is terrible. Never go. Even it doesnt deserve 1 star.”

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Posted 6 years ago

“To start off with the products are of really bad quality. If you don’t like the product and would like to return it... good luck on the refund which you will never receive in this lifetime. Please stay away from this company I literally wasted $200 and even though I did not ask for express delivery I ended up spending $45 to top that $17 more to send the products back”

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Posted 6 years ago

“worst company every... couldn't return the product came so late I couldn't even return it in time”

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Posted 6 years ago

“I ordered a dress with Shein order 102949480 they have taken the first payment and no say they have no record of my order don't buy from this company they'll take the money and you never see the item.”

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Posted 6 years ago

“I ordered an item which I had never received. Now I am trying to call the company and it says that the number is incorrect and I tried to chat with them and it just a robot. So I do not feel like a really good company. I spent 19 dlrs as my first time, because I wanted to try if it was a good company, but I see that isn't good.”

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Posted 6 years ago

“It's a useless app my parcel till now I don't get. Even they are not responding. I tried for refund they are not even giving me a appropriate answer for it very bad service am totally upset with them😠”

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Posted 6 years ago

“There clothing runs big, but I. The website it lists the sizes as normal US measurements. I called to attempt to exchange them and they advised they are not accepting exchanges the months of Nov, Dec and Jan. Also, they will only provide free shipping for 1 item and I would need to pay for shipping of the other 2 items! NEVER was this advised when I ordered the items. This is ridiculous especially since I was going to reorder the same items just in a smaller size! NEVER ORDER FROM THIS COMPANY. The employee was foreign of course, hard to understand and rude.”

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Posted 6 years ago

Shein is rated 1.9 based on 1,753 reviews