Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,695 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

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“I’ve order lots of clothes from this site cheaper quantity but you get what you pay for seems cute and cheap like many clothes you may find in your local malls”

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Posted 6 years ago

“I have not had the unpleasant experiences that others have had with Shein. I got my clothes shortly after I ordered them and found it easy and simple to return them. Make sure you return all unwanted items at once so you don't get charged. I opted in to getting the shein wallet cash, as I expect to be shopping there again in the future and I haven't used it yet but it is definitely sitting there in my account.”

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Posted 6 years ago

“I've ordered 3 times from Shein now and all 3 of my orders came within 3-5 business days and I honestly loved all the clothes & accessories I bought. Great quality for the price point that is set. Sizing is very accurate and maybe sometimes runs a little large. Ive ordered kids clothes, women's clothes and accessories and I have maybe returned 6 items out of almost 60 that I purchased. You also get points for writing reviews and all 3 of my orders were discounted with the 15% offer codes they always offer. Spending $130 for 20 items can't be beat!! Definitely will be a continued customer.”

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Posted 6 years ago

“Avoid this company at all costs! After you submit an order they deduct the money from your account and never send a confirmation email. Then they delete your order history from your Shein account. Customer service is a joke. They offer a 24/7 live chat option and when you question the whereabouts of your order they abruptly end the conversation and make the matter "closed" or "solved" and then block you from chatting with them. Order from a more reputable site and save yourself a lot of frustration and hassle If I could give negative stars I would!”

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Posted 6 years ago

“Customer service is not helping at all late Delmarva and no one can tell where is the package. No return if the service is delayed Payed on line and to return payment will take long time the rudeness of some service provider ,hey need to upgrade the delivery company and deal with more professionals”

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Posted 6 years ago

“There is no legit phone number to contact if you have issues regarding item not delivered.”

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Posted 6 years ago

“The worst customer service ever and poor quality for all my orders. Will not be ordering from Shein anymore! Don't waste your money.”

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Posted 6 years ago

“The worst customer service ever and terrible quality for all my orders. Won't be using this company anymore. DON'T WASTE YOUR MONEY.”

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Posted 6 years ago

“Shein claims you can return items but good luck. I went on their sight and got to the point of downloading the address label which never happened. Tho it said it would take some time I could check back-but I can't find anything in my account that says it's there, and customer service links are a joke. When I click on live chat or submit a ticket all I get connected to are FAQs dead end. beware, the great prices are not so great if you order and can only use one of the 5 things you ordered and are unable to return the poor fitting, poorly sized items”

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Posted 6 years ago

“I have ordered from them twice. Cheap items that are impossible to return and you can forget trying to talk to someone. TOO GOOD TO BE TRUE!!!!”

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Posted 6 years ago

“I recommend this store 100%, I've never had an issue with any of my 20+ orders, the items are good quality, and the few things I've sent back I've been refunded for 100% within one week. Plus all the customers reviews on the site are legit. It's my all-time favorite shopping website. TBH I don't get all the negative reviews here, their logistics dept is AWESOME I always get the size and color I ordered, never had a single item missing, and the shipment is always expedited quickly. I live in France and have ordered to different addresses and have always received my orders. And no issues with my credit card at all...I use PayPal as my checkout option, never noticed any shady business, it's a legitimate store I've buying from for over a year now.”

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Posted 6 years ago

“I bought five tops that looked really cool online. The order came in two different packages. The first package had a different blouse than the one I ordered. When the second package arrived a few days later, of the four items, all in my correct size, three of them had such tight sleeves, it was almost like the sleeves were a smaller size. Getting the return label was a bit of a hassle, but I bundled up the four returned items (I opted to NOT ask for the correct first piece, just money back), and took it to the post office. The was Oct 15. According to USPS tracking, my package was picked up at 5 pm the next day. Oct 16. That’s when everything stopped. Nine days later it was still “in transit”. Next day, 10 days after it was picked up in Ventura, Ca, it still hadn’t arrived in their facility, 100 miles away. But I had paid by credit card, so that’s when I emailed them (NO CUSTOMER SERVICE PHONE!) that if I didn’t get resolution on my refund request in three days I’d open a dispute case. Amazingly, I received my exact refund amount today by email notification. What’s even more amazing is that, according to their own tracking info, Shein STILL hasn’t received my package, so how did they know, to the penny, how much to refund me??”

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Posted 6 years ago

“I ordered from shein on 3 occasions this year. Liked the designs was very reasonable prices and you get what you paid for. But have not received my last order and tracked it and it states unsigned for.no invoices with orders or anyone to talk to. Sent email no response. Very dissapointed. Take yr money and dissappear not interested in aftercare”

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Posted 6 years ago

“Returned an item they said 7 -10 days for it they have acknowledge receipt of return on 26th September and still no refund they say speak to your bank it’s them not returning the money not my bank ..”

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Posted 6 years ago

“Shein is fake app.it will lure by offering you cheaper rates but in the end it will cheat you ..money got deducted from my account.please guys help me get my money back by stop using this app..please raise a voice for me and be careful while shopping with this app.”

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Posted 6 years ago

“Well, the clothes are cute, low quality as expected, but my issue is that their customer service is garbage, they lied to me and then shut me out of their "24/7 customer service chat" which now coincidentally ALWAYS says offline for me. I have records of them telling me they would process an exchange for me, and records of them denying that they said such a thing, then promptly blocking me. now I am not receiving the items i purchased, and cannot get in contact with anyone because, you guessed it, their phone numbers are FAKE. DISHONEST company, and this is how they treat a customer who spent over $300 with them. Shame on them. Don't waste your money with these people”

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Posted 6 years ago

“You get what you pay for, cheap clothes for small money. There were no issues with delivery, goods came quite quickly, but the sizes are well off. All items ( blouse, skirts, dress, top) size L , but when tried on, skirts and tops barely fit, however the dress were miles too big. Return policy easy, without any issues. Worn one of the items twice and it ripped Un seem, was quite umberasing moment at work.”

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Posted 6 years ago

“I have ordered twice now and i am impressed with the quality for the cost.as i heard dresses were in small side i ordered large instead if medium and everything fitted. Took aboyt 10 days to arrive but really no complaints at all.”

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Posted 6 years ago

“They are stealing artwork from independent artist and selling cheep knock off on there site. WARNING!!! If you are an independent artist or someone who shops online, please be aware that SHEIN steals designs from artists and sells them as their own!!! "HALLOWEEN MOON" was a personal design was HAND DRAWN BY Aurelio Voltaireso there is no mistaking it. Regarding their low price, their item is NOT a full throw pillow but just the cover, printed only one one side and... well, IT'S A CHEAP, LOW RES BOOTLEG they invested NO time in creating and that they have NO RIGHT TO SELL!”

Helpful Report

Posted 6 years ago

“Sent them an email to cancel my order within 24 hours. Order # AYC80101 Email received - US-Jasper-PH (SHEIN) 25 Sep, 14:10 CST Hi Geetamallick, Thank you so much for reaching SHEIN Customer Support. No worries, about it. We will take action for this type of concern. However the package was delivered, and no refund was received. So they did not cancel my order, even though I had requested. I emailed them back on October 4th, today is October 8th and no response from their support. the quality of the items is very bad material. All I want now is to know how to return the items and get my refund, If I am not contacted in 24 hours, I will be filing a BBB complaint on this company.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,695 reviews