Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

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“Please dont buy.worst material for high price and refund is so late.”

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Posted 6 years ago

“Their return policy is the absolute worst I’ve ever had to deal with!”

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Posted 6 years ago

“Good quality”

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Posted 6 years ago

“I ordered 4 items from Shein on one bill. I only received 3 of those items, but the shipping status said all 4 were delivered! I'm NOT happy!”

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Posted 6 years ago

“Such a worst experience I had with shein ,they still my money from the wallet , do not recommended..such a cheap and worst app i used..”

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Posted 6 years ago

“I had a good experience. I was skeptical at first, and thought that the coronavirus outbreak would be an issue. The order came, I was notified on Facebook, the shirts are the correct size. I recommend you wash before wearing. I'm please for the little bit of money I spent.”

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Posted 6 years ago

“I have not received my order and its been 2 weeks. They took my money immediately!!! UGH”

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Posted 6 years ago

“Love all the things I order, just make sure you order it 2 weeks before and you’ll be fine. Loved it !”

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Posted 6 years ago

“I am still waiting for my order, it's been almost a month now and I don't get any response when I enquire. I regret ordering...”

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Posted 6 years ago

“Size is not accurate at all. I ordered an XS that is more like a Medium/Large. Material feels VERY cheap.”

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Posted 6 years ago

“DO NOT BUY TERRIBLE COMPANY WRONG SIZES U WON'T GET REFUNFABRIC RUBBISH BE AWARE.”

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Posted 6 years ago

“I honestly love all the stuff I get from there and it has been good quality as far as sweaters, shirts and earrings. I only ran into late shipping once, but other than that I've had really good experiences and have ordered from them countless times!”

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Posted 6 years ago

“I ordered two items. I have been tracking it for the longest and it is still in the same spot. ALSO, I went to check on it again today and it said my order was cancelled because it was out of stock. THIS IS THE worst website to order from. DO NOT RECOMMEND!!”

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Posted 6 years ago

“I ordered a size small bathing suit and they sent me a size large. I have been trying to contact customer service for a week on FB messenger and they just keep saying someone will get back to me in 24 hours and no one has. I will never order from them again. I just want the correct size I ordered or my money back!!”

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Posted 6 years ago

“How come I can't withdraw from my Shein wallet or buy anything. And when I called the customer service for more than one week which is always busy. Is this how you managed. And always wrong timing of delivery.... Worst denim. I shouldn't have buy. Now regretted. Anyway please look into these if you wished your clients and customers to continue purchasing from you.”

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Posted 6 years ago

“Shein charges too many extra cost like COD fee, shipping charge , shipping guarantee cost. Apart from this, if you return the item , the refund is not in full amount . you need to pay the ship back amount. It was a huge loss. Do not buy from shein.”

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Posted 6 years ago

“This is the worst online shopping app I have ever seen i have returned by clothes because all the clothes had a unfit sizes no revert from delivery boy it’s been almost 1 month I had one 2T-shirt and black pant fabric also too bad and where is my refund money this is too much”

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Posted 6 years ago

“Have yet to figure out return policy. It looks like I will have to eat this.i ordered a lot of blouses. only one fit . i read measurements on all the items and ordered accordingly, only one blouse fit.”

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Posted 6 years ago

“I didnt have any expectations from Shein but it turned out to be really good! I did a haul, https://www.youtube.com/watch?v=_lOTtB4NpSE, and loved all my clothes. The only issue is the inconsistency of sizes; sometimes xs was perfect and sometimes it was too big!”

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Posted 6 years ago

“Terrible return policies and customer service. Their sizes are all wrong and their clothes are cheaply made. DO NOT waste your money.”

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Posted 6 years ago

Shein is rated 1.9 based on 1,753 reviews