Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the price you pay for shipping you think it either come early or at least be on time but not one thing I have ordered from them came on time and shitty customer service”

Helpful Report

Posted 5 years ago

“No way to return Items that were NOT what was pictured or described. No customer support- windows don't open, No way to return items- No information given.”

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Posted 5 years ago

“Ordered sheer curtains and never received them. Wish claimed they were delivered, so I could not recover my money from my credit card. I ordered another pair from a different vendor on Wish, received them and they were not even usable. The quality was horrible and service is worse than poor. DO NOT ORDER FROM WISH unless you are willing to deal with the worst customer service ever.”

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Posted 5 years ago

“Ordered items from stock then received email announcing shipped and expected delivery between 30th Mar & 15th Apr!!!! Customer support bots do not give you any options other than a pre-determined choice of questions to which the answer seems to always be "Tough Luck" Don't waste your time or money on this site.”

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Posted 5 years ago

“Useless service useless items total scam dont waste your time and money Wish doesn't respect you they dont give a single f****ck about you Completely ZERO”

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Posted 5 years ago

“False advertisement. I spent 5 dollars on items and 13 on shipping only to find out that providers move the established shipping date as needed and as convenient for them. You’d expect the items would arrive within the 5-7 day range, especially after having paid expedited shipping but no. My items will arrive at the earliest on April 14. Two month After I placed the order. Ridiculous!”

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Posted 5 years ago

“Always get undersized items not normal American sizes only very small sizes and they send them even the wrong items and you wait a long time for the items upwards to a couple of months will not ever order from Wish nor any China companies again bad experience.”

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Posted 5 years ago

“i ordered 3 items and received only 1 , other 2 got cancelled after waiting for them for 5 weeks each, it was a terrible experience.”

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Posted 5 years ago

“90 percent counterfeit copies very poorly made cheap rubbish DO NOT BUY 🚫📵🚫”

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Posted 5 years ago

“The worst company ever. My 2 items said it was out for delivery 2 days ago. I contacted support to ask why they are late. Then I get a email saying we refunded the money. First of all I never asked for a refund I just asked where my products are. Then trying contact a human being is absolutely impossible. I will never ever recommend this place to anyone”

Helpful Report

Posted 5 years ago

“Honesty, I’ve had pretty good luck & service for the times I’ve bought from Wish. The quality of the Men’s & Women Clothing I’ve purchased over the years is good/decent. Only Negative is the is the excessive shipping time to get to me in Chicago, IL. But I accept it due to the Quality & Great prices. Last purchase was Men’s Flannel shirts. Slow shipping time, but Shirts were very good in Fit, appearance & material. So That said, I’ll continue to buy from Wish! And BTW, the sizes are very correct to US sizing. You don’t have to buy 1 size up as in the past on Asian made clothing. I’m satisfied & will remain a Wish Customer. Thank You “WISH”! Thomas in Chicago-land”

Helpful Report

Posted 5 years ago

“I ordered 4 hoodies at a real good price and right away they said they are not available and that I will get a refund soon.They take a long time to ship items ordered.I have decided to stop buying from WISH (SUCKS).”

Helpful Report

Posted 5 years ago

“It’s the worst site to buy from. After 5 years of being a customer ( I was almost buying items every day). They closed my account for no reason. I had to start again with the same email address and the same password which mean that my email address doesn’t exist any more with Wish. I complaint about the issue online so many times but have never got any response. I lost my purchase history so I couldn’t verify and know the items they refund to me without my consent, also I lost all the points and the discounts I earned. I started with them again but you pay for the item, you wait long time ( sometimes more than a month ) suddenly you get the refund and they accuse you that you are the one who canceled it. You complain but you never get any answer. It’s very frustrating and depressing to deal with the sellers of this website. You feel disappointed after waiting long time for the item you bought and you are waiting for. I was with Ebay and Amazon since they started but I’ve never never ever had any issue with them. You feel safe and happy with them while you feel unsafe and disappointed with Wish.”

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Posted 5 years ago

“Worst site ever!!!! 1st they don't have a phone # to call for support. My husband and I both have been hacked from this site. Don't buy anything from here,the description of products is deceiving as well.”

Helpful Report

Posted 5 years ago

“After making many purchases wish decided to restrict my account. They would not explain why, they just stated "due to company policies". They asked for a snapshot of wish.com charges in my bank or credit card statement. When I complied with both of my credit card statements through their email their response was "if you are unable to provide the requested statements then provide a picture of the front and back your your driver's license". After complying with the picture of my license and credit card statements I kept getting the same generic response. After two to three weeks so no customer service I finally received and email stating that the block was removed from my account and to sign in. When signing in with my email and passcode (that I have documented for reference) the wishm.com website told me my passcode was incorrect. I then requested an email with a link to reset my passcode and I did not receive it after multiple requests. Later in the evening I attempted again to reset my password multiple times. I finally received one email to reset my password. I was 7 minutes since I had finally received the email and when following the link and setting my new passcode I was then told the link had expired! I attempted several more time that night and the next day with no success in receiving and email to set a new passcode. Highly frustrating! No customer service and it seems like poor technology and a definite language barrier. Wish need to do a lot better for their customers!”

Helpful Report

Posted 5 years ago

“Made an order on 14th.Feb. paid £12 by Debit Card . On 20th.Feb. Wish put another £12 claim on my Bank Account for the same order. My Bank deducted BOTH £12 from my account , neither of the £12 have been claimed by Wish . Contacted their customer support , told them they had 48hrs. to resolve the problem . Noticed on the website that their ' registered office ' is located in Netherlands *( for Europe ) & San Francisco *( for US.) My complaint was dealt with by Customer Support in USA !!!. My Bank have been able to reconcile £12 back to my account , and consider the practice of 'Double ' billing to be an attempted fraud. The US authorities should investigate this supposed com.”

Helpful Report

Posted 5 years ago

“If there is a zero star, I would give a zero star. One of my orders was late and then delay for more than 20 days of the promised date. Another order is also late and never delivered, and just disappeared from the order tracking. Stay away wish.com”

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Posted 5 years ago

“Customer service is the worst Please do not order from this company Need some stuff for my Birthday party and I am not getting it on time”

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Posted 5 years ago

“not worth the grief. they originally bumped my shipping time by a week only to find today that they have added on yet another 3 weeks. This goes against everything in their shipping policy... boo Wish... Wayfair and Amazon trumps everything you do by miles. These last 3 months have been a miserable experience and I want my money back...”

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Posted 5 years ago

“Seems like you just order something so they can hang onto your money for a little while just think about all the people they hang onto their money for a little bit before they refunded them just making bank on products they don't have. It's b******* but I order something I should get it I never had a problem with Amazon these cheap prices are the problem. Cuz this stuff they say they have they don't have.”

Helpful Report

Posted 5 years ago

Wish is rated 1.2 based on 3,687 reviews