Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One must resist on purchasing a inexpensive drone from Wish. I purchased a drone from Wish....Upon receiving one (1) month after ordering, it was found out that the electronics and the instructions for this product were substandard . I was hoping to have something a little bit better built, but what do you expect for $150. After contacting Wish 3x explaining the problem and requesting a refund (per Wish's Refund Policy), they kept sending emails back basically saying "The store owner insists that it's a good product, so keep trying with these instructions", which were the same on each email from them and did not work. I told them I was through and wanted a refund and after the third email, Wish stopped communicating back. I had to go through PayPal Resolution Dept. Wish did not even communicate back to them. PayPal did return funds to me, but I did have to pay the RETURN SHIPPING back to WISH in order to get a refund on a defective product. So don't take a chance with the inexpensive Chinese electronics that Wish is selling or rely on the Reviews on the Wish site regarding electronic products...There is a high probability that it will not work right or even at all or even last after 1-2 uses.”

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Posted 5 years ago

“Ordered a few items received only one seems most make it to customs but never leave there / alot never leave China because of the trade war so be very careful of wish it's a good way for Chinese merchant s to make money without sending anything”

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Posted 5 years ago

“Wish does not answer customer complaints. I was hacked by Russia through wish and they dont care to answer me why. All my money was stolen ALL OF IT!”

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Posted 5 years ago

“Didn't receive product. They refuse to refund my $$. They should be shut down.”

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Posted 5 years ago

“DO NOT GIVE THESE PEOPLE YOUR MONEY. Never received product. Can't get a refund no matter what I do. WORST INTERNET PURCHASING EXPERIENCE EVER!!!!!”

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Posted 5 years ago

“Bought wedges sandals Cheap products very poor qaulity”

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Posted 5 years ago

“I ordered a tropical Muriel. When I got it half the Muriel was faded out. I was extremely disappointed because I was having a party and that was one of the main items to make guests feel like they were looking out at a beach in Hawaii. I was like they sent me a reject product from the company that makes the Muriel.”

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Posted 5 years ago

“Your Idiots.. I bought a computer back in may still have not received my money back. It was a rip off from beginning..”

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Posted 5 years ago

“I’ve order twice from Wish and they are terrible. Both orders they couldn’t give any delivery updates. First order arrived month later than wanted and second order has not arrived at all. When I message support they cannot help and claim it may still come. They have missed 2 delivery dates and still no help on the order. They have blanket emails for when. They respond so no matter how many tickets you open, same response. Terrible experience.”

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Posted 5 years ago

“Pure junk. Ultra bad. My guess is they make their monies off of luring you in for "free" items then charging 2 bucks instead of 1 for shipping, for items they're going to short change you for anyway-as they did with me, cost only .20 to manufacture and then ignore your emails until you give up. So it's a huge numbers game. With over 3 billion internet users, all it takes a few dozen suckers at a time and they're in the black-with your money. I certainly got screwed.”

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Posted 5 years ago

“I want my order”

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Posted 5 years ago

“It is a very dangerous website and does fraud transactions. Don't buy anything from a wish, especially using your debit or credit cards. I struggled a lot to get back my money, unauthorised transaction done by using my debit card. They saved all my debit card details while doing one transaction. by using that card details, they made one order on my name and delivered the product to my address. In spite of several reminders, complaints no fruitful action taken by them. Never do shopping using wish.com website or app.”

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Posted 6 years ago

“Sneakers came three sizes too small. Two blouses ok but very poorly made. Will never order anything from them. For the money spent on shipping, these items were a waste of money.”

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Posted 6 years ago

“People, please do not get mugged off by this scam- how can apple have an app to let this happen??? Items don’t come and no refund either- daylight robbery”

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Posted 6 years ago

“BEWARE TO GIVE THESE PEOPLE YOUR CREDIT CARD INFO! WORST CUSTOMER SERVICE EVER! I have been contacting Wish customer support for days because someone STOLE my account! OR somehow wish have assigned my account to someone else, JUST CRAZY! ' I downloaded the new update and then when I log into my account with MY username & password, it does NOT log me into my account but someone else & from a different country!! No order history on this account or nothing. In MY REAL account who someone has possession now, there is tons of purchases because I use wish a lot! So my cc card was attached with my account, who is in control of SOMEONE ELSE that's not me, the REAL account owner. I keep contacting wish support with emergency to let them know of this huge issue but they DON'T EVEN READ EMAILS!!! I explained in the email in detail what is happening which is what I wrote above, and they keep responding asking me for the order number I’m having problems with from my order history. WHAT?? I have responded a thousand times that there is NO problem with an order and to PLEASE READ the email because I don’t understand how they can respond to something that’s completely unrelated to the actual issue and reason for me to contact them. I'm so frustrated by their lack of support, help and INCOMPETENCY that I’m just deleting the app forever and cancel the cc card linked to my wish account. I simply cannot understand how you can contact them for one such important issue and they OBVIOUSLY don’t even read emails because they reply with automated completely unrelated email responses! BE VERY CAREFUL USING THIS APP AND ADDING YOUR CREDIT CARD INFO! Completely unsafe and unprofessional this company is. BE WARNED!”

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Posted 6 years ago

“Ordered a watch. Did not respond to screen touch...poor directions provided and darn thing stopped working after 3 days of use. Literally STOPPED! Have other orders pending...hopefully this watch was a fluke.”

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Posted 6 years ago

“They won't give me a refund for items not received and blocked my account for refunds. Most items are junk. Then they send me two teenage pillow cases for items that didn't come. My kids are in college now. Pillow cases went straight to trash. My family and friends have now deleted their app. Now I'm going to report them to the BBB and all of you should to. They need to be shut down.”

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Posted 6 years ago

“I had a Account with them I return a Item from early February They never till now refund me any money, I email them severally requested but they are robot, they have a scamer phone # never answer, they stolen my money, no one can respond seriously”

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Posted 6 years ago

“RIP OFF....”

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Posted 6 years ago

“If you order anything it will not be delivered. They take you money and run...They are FRAUDULANT”

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Posted 6 years ago

Wish is rated 1.2 based on 3,687 reviews