Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never been so disappointed! Since I ordered and paid for the items last year (Aug/Sept 2018), never received them, I did everything I was told to do and still nothing has come out of that. Of late they simply ignore my emails. What a crab!!”

Helpful Report

Posted 6 years ago

“Poor customer service and now emails will not stop without agreeing to cookies.”

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Posted 6 years ago

“I have ordered several items. There was never a receipt in the pkg. I checked and could not find my.bill. I went on the computer and checked my account from the bank . When i ordered the products it said it was 4.00 the amount they took out for shipping, which was 7.98 raisded to 50.00 the other thing i have ordered was always raised. So far i found out last night they have charged my bankcard over $400.00. I have talked with my bank and there will be charges made If people that have been SCAMMED will contact Attorney General maybe we can get our money back. I live on a fixed income so I know the grade of the products would not be very good. They look like samples..!!!!!!!!!!!!. I give them a big fat Zero on my rating.”

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Posted 6 years ago

“Another really bad company, sells in USA funds when orders are in Canada”

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Posted 6 years ago

“We ordered the Electronic Fly Trap which has arrived with no operating instructions, which, bearing in mind it is an electronic device, could be dangerous in the extreme. There is also no address or indeed any paperwork whatsoever. A total waste of money.”

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Posted 6 years ago

“I just ordered from Wish today and I'm going to contact the bank tomorrow to cancel my money. I appreciate all of your comments. I'll let you know how this thing ends.”

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Posted 6 years ago

“This company is a joke. I've ordered 5 different items from them and 1 has arrived. The item that arrived came after an extremely long wait. the other items have never arrived and wish refuses to give me a refund besides putting it in their scam "wish cash". Why the heck would I want to order more things from them if nothing actually gets delivered? Tried calling support...oh yeah they have no live support! Tried emailing support...oh yeah they only give you generic responses. This company is AWFUL”

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Posted 6 years ago

“The item either takes forever or you never receive it. My mother ordered something some wish and never received it. She contacted wish and stated it was on its way, but that was several months ago”

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Posted 6 years ago

“I ordered a few items and some I got promptly while others a bit of a wait. With that said, it’s cheap and they give your estimated shipping so that didn’t bother me. The issue I had was an item I ordered estimated delivery was delayed. No big deal I wanted the item so I waited. The problem is I ordered about 8 items and nearly forgot about two items because it comes at all different packages. I didn’t receive the item that was delayed. I checked status and the last update through their tracking was at customs/port. I assume it got lost because tracking ended. I requested a refund since it was now delayed from original expected date & secondary date given... when I followed the steps for the refund it stops me saying it’s PAST THE REFUND POLICY. And offers no refund or WISH CREDIT. I emailed 10x and they have auto BS replies. And you cannot bypass this option once it computes last refund period. I even tried using alternate item and I was told please refer to these instructions and click correct item after I explained I followed steps and the app wouldn’t allow me to move forward. Apart, items I received I did like some, some quality is cheap. I mean price is low eso can’t expect to much. HOWEVER, I should be able to get a refund on an item never received. Will never buy. The orders come from tons diff people so its very unorganized.”

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Posted 6 years ago

“Why do you require a personal photo, date of birth, etc.? Credit card information should be sufficient. It has never been requested by any other internet vendor I've ever dealt with. In fact, in this environment of widespread hacking and information theft, your request is outrageous!! Take me off your mailing list.”

Helpful Report

Posted 6 years ago

“I ordered items for my kids stockings. About half arrived. After not receiving them for months, I reached out to find out when I could expect them. The only response I’ve got was that it’s been too long for a refund. These items are still for sale on the website. Buyer beware. They may or may not send the items to you. If you dont receive them they will not make an effort to send the items out. I have a lengthy email exchange for almost a month where they clearly don’t read what I say and ignore the issue. Please be careful!!”

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Posted 6 years ago

“Cheaply made clothes, mailed from China, no response to help return many items, gave away to shelter. Don’t be fooled on prices.. get what you pay for”

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Posted 6 years ago

“They up my prices after I ordered and and went to pay. I went and ask to cancel my order, and they said it would be three days before customer service would answer my question. I never got a response. I went to my credit card and they have charge me. When you try to get a response, you go directly to their products site. I am 74 y.o., and it is the worse place I have ever shopped.”

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Posted 6 years ago

“I return a item from early February till now not refunds my money, you are real disaster service bull sit. fooling around with scams issue”

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Posted 6 years ago

“I use to order a lot of things with wish. Until u started sending me things with the wrong Size and colors. Very careless. I also was sent items which I did not order. I had to pay for this. And according to wish I was to late to cancell anything. They kept telling me to that it was to early to cancell also. I got ripped off from you guys as far as I was concern. I no longer order anything from you. As I feel that u abuse me using my credit card as u please.”

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Posted 6 years ago

“I am the same as everyone else on here, I ordered and item wrong size was shown on order form tried to cancel it they said wait till it arrives then ask for returns and refund.Numerous tries sending pics ect they then asked for tracking number? Now I am told I am a bad customer returning too many items and not getting refund? they searched my account I have bought 3 items and this was the first to be returned I will fight them, I have Resolver on my case and they will after 30 days will intervene on my behalf, I found them by googling how to complain about wish ooooo i wished i had came here first believe me they are going to regret treating me this way we have rights in Britain no matter where you buy from we have rights so they are in for a big shock.......folks try Resolver no matter how small the costs we all have rights might only be for the U.K not sure”

Helpful Report

Posted 6 years ago

“Long story short- I requested an item to be exchanged as it didn’t fit me. I said that in the email from day one and how I didn’t sign into my account. I purchased the item as a guest therefore there is NO order history. Freaking dumbass kept telling me in the 10+ emails to sign in, click on order history and make a ticket there. WTF dude like are you reading any of my emails at all? You’re a business, get someone that clearly speaks English because this is bad for business. It’s bs how I said what I needed from the first email which could’ve been resolved easily. Just get my personal info, confirm my card and everything and get my exchange/refund processed. SAMPLE!!! Must be some stupid people answering emails over there or something. We had 10+ emails saying the same thing and yet he/she kept telling me to sign in and go to order history, like wtf. If I could give a 0 star or -00000 I would.”

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Posted 6 years ago

“If I could rate lower I would. I had a fraudulent charge on my account last Nov. All I have received is what must be computer generated responses with no resolution. It appears to me that you don’t protect customer rights or resolve issues.”

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Posted 6 years ago

“I placed an order they took the money then an hour later I get an email saying they need my ID and bank account information I refused to give them this info because they never gave me a reason for needing it. They canceled my orders then took over a week to refund me after I had to threaten to sue them for theft.”

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Posted 6 years ago

“Had I known that "wish.com" was located in CHINA! I would not have EVER purchased one thing from them... they out right lied about the length of time shipping would take, DAH! they are in CHINA! WAKE UP AMERICA!!! STOP BUYING FROM CHINA!!! THEY ARE OUR ENEMY!”

Helpful Report

Posted 6 years ago

Wish is rated 1.2 based on 3,687 reviews