Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"WISH" you went elsewhere dont you. Sent me delivery confirmation when nothing had arrived. Im told to wait another month incase it has still to arrive. Once they have your payment your stuck behind virtually customer service system.”

Helpful Report

Posted 5 years ago

“My delivery date kept being moved forward. Ordered in Sept. Still not delivered in January and then told refund date was past. Never again.”

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Posted 5 years ago

“they advertise a product but the information is totally wrong . the product takes forever to arrive if it eventually does. sometime not . There is no truth or credibility”

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Posted 5 years ago

“I placed a few orders within a couple of days of each other...in trying to track my orders they wiped out my account but I kept orders in a file...today I received 4 of the items in which the mail carrier said I owed $15 in postage...I paid for my items upon the transaction to include shipping...I have emailed wish about this and their reply is that they only charge what is in the basket...I know that...I have receipts to show that...however, they (wish) didn't pay their cost to ship them out...sorry but I not paying twice for shipping....they are apparently trying to get out of the refund process as i refused the shipment...they will try but luckily I used a protected payment method....too bad they choose to conduct business this way and I am no longer a customer...”

Helpful Report

Posted 5 years ago

“Slow delivery is not the negative part. The negative part for me is that you cannot communicate with customer service. If there is an issue with a product, you cannot exchange. Sometimes, they will just send you something else, and you don't have to return the product you have an issue with, but what am I going to do with a dress that is way too small? It happens a lot. I would wear an American size 18/20, but Wish size I have discovered I am a size 5X!!!!! But, if you have an issue too many times, they will flag your account. I just want to exchange, not get my money back. They don't want to exchange. So, It is better to just to go the local store. Ross has beautiful dresses, Buy local and support the United States of America. I had one dress that showed it was delivered and it was not. They”

Helpful Report

Posted 5 years ago

“One of the product I ordered never came. I did not get a refund. For the othet one they kept pushing the delivery away. It got delivered with 20 days delay, delivery date was set to 40 days after the order date. You may order winter goods but you may have them in spring.”

Helpful Report

Posted 5 years ago

“Bought a number of items, some did come but others did not and after weeks past delivery they informed me that they could not fulfil the order. Asked if I wanted a refund they said yes and now a month later no refunds for the items. They claim it must be the UK bank problem - oh yes - don't buy from this website unless you are willing to loose your money.”

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Posted 5 years ago

“Two dress to small after a lot of emails did get refund BUT grey men's suit ordered was to small still have not had a refund not very good service ???”

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Posted 5 years ago

“I ordered some of those Tourches " which l didnt think you could buy here . SIEZED BY CUSTOMS . Also italian type knives ! SIEZED . Bet l dont get a refund . I Spent $$$ . BE CAREFULL”

Helpful Report

Posted 5 years ago

“I ordered from this site for years and always got my items the last time I ordered I ordered for things and I never received them and that was over a year ago”

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Posted 5 years ago

“No customer support, this site does not deliver ordee”

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Posted 5 years ago

“Still waiting on items that I ordered back in December!!! 3 items total 1 ordered on December 27th was first scheduled to arrive by January 20th then moved to January 30th now saying delivery expected by February 6th but now as of today all tracking info is completely gone my 2 other items ordered on December 29th have never even left China and say no tracking info available. Sent email after email with no response of compensation of any kind. Wouldn't recommend this site to my worst enemy.”

Helpful Report

Posted 5 years ago

“Please do not use this company . I live in the Uk , I placed an order for 2 items December 2019. First one got stopped at customs , insufficient postage, Royal Mail wanted £25 for delivery to me. The second item has never been delivered. I couldn’t get a refund, blocked the company and cut my loses, not worth the hassle or headache . Tough lesson learned🤬”

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Posted 5 years ago

“Don't touch evan with a barge pole. Items took months to arrive....and looked nothing like the photo's. I've just thrown them in the bin. Cant get a refund”

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Posted 5 years ago

“got a slightly different from the picture... BUT to let u ppl know ... 90% from stuff comes from CHINA, BEWARE of CORONAVIRUS!!! It can be spread thru clothes/ products, don’t be too cheap- to not just risk ur life but others too...”

Helpful Report

Posted 5 years ago

“did never receive the order”

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Posted 5 years ago

“Item says $8, but charges $14!!! I commented on the FB post which advertised this item. They deleted my posts with no explanation to prices, just quickly deleted them, do not trust!”

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Posted 5 years ago

“Drained our bank account”

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Posted 5 years ago

“do not touch this app in under any circumstances”

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Posted 5 years ago

“Horrible service, they have the same email reply to your complaints just the name changes, most products arrive late, worst ETA, never trust those dates horrible shipping.”

Helpful Report

Posted 5 years ago

Wish is rated 1.2 based on 3,687 reviews