“My phone is charged to 100% when i go to bed and dead in mornings despite no calls or use,i need a phone at all times ( health) useless customer service avoid like the plague”
“AVOID BACK MARKET!
I wanted to love this company. But my experience has been fraudulent. They sent me an Iphone 14pro that looked perfect on arrival. Less than 3 weeks after receiving it in the mail, green lines appeared on the side of the screen, as well as the screen popped out of the case. I did not drop it anymore than I have ever dropped another phone I owned, plus I had a really good case on it-- and the durability of the 14pro is supposed to be high quality.
I sent the phone back and they said it was my fault and they sent the BROKEN PHONE back to me. Never have I had this happen with an iphone in the 13+ years I've had iphones. Not only did they send it back but they refused to speak with me about my unhappy experience by responding to every email with dismissive comments.
I wanted to love Back Market but they've been a disappointing company. You're better off buying new or going somewhere else. Hope this review supports this not to happen to more people (as the more reviews I look at, I see this is rather common for Back Market).
Wishing you a easeful day ahead.”
“AVOID!!!! - Dishonest criminals - The company BM are quick at selling as they are a marketplace. They sell for other companies such as Loop. The sales process is OK but heaven forbid you need assistance!! I bought an I phone, I took it to Thailand on hols and within a few weeks it stopped working, it would not reboot. This is where the service of both BM & Loop falls well below expected standards. I contacted Loop to advise them and to request a refund, they sent me to BM as I bought it through their market place. I had an email BM customer service so, I sent them messages to ask for an address to return it to as I was overseas. No one would provide any answers or address. I was simply referred to the BM site again and again. No one was listening! Their site goes around and around so, I had no choice but to request a returns slip, even though it was of no use, as it was domestic only and I was in Thailand with the phone. So, as I needed to return it, I sent it to the address on the returns slip, which was back to Loop!!!
I had been asking them for an address and was told it had to be via BM (but they said they would look out for it). OK I thought, so I sent it on its way. I used DHL recorded delivery, to be signed for. I have proof that it was delivered. But guess what?? As the returns slips BM issued was not used (as it was domestic only). They can no longer provide assistance with the matter!! And Loop, who have received the phone as they signed for it claim they have not received it!! This is dishonest!!! I now have no phone and apparently no chance of a refund. They are criminals. I have no choice but to pursue this with Trading Standards. BM is a market place where dishonest phone repair companies sell their poor quality phones then hide behind their poor customer service at BM. All a bit of a scam!! Avoid Avoid Avoid”
“Purchased two phones. First was great, second had functional issues from the start. Sent back and got a technical report saying it passed all aspects of function and performance. Stuck with a faulty phone and no response. Will not buy from here again.”
“Terrible Service! This company stole my money. I paid for an iPhone 12 Pro and I received an iPhone 12. It was their error, yet I need to waste time and money to return it. I offer them to refund the difference but it is not part of their "policies". I will never purchase anything from them again!!!!”
“Really bad experience with the seller on Back Market. Purchased what I thought was a 4k res ThinkPad as ADVERTISED. Received a 1920 res. Back Market was very communicative but the seller was less than professional. Offered $30 back to keep, or return laptop with no fix. Laptop seems fine; just not close to what was advertised or received. Seems like the customer got the short end and neither the seller nor Back Market really tried to make things right when given the chance. It should have been very simple to make things right. Disappointed.”
“My recent encounter with Backmarket, the purportedly convenient secondhand phone trade-in company, has left me utterly disillusioned and infuriated. Let me be blunt: engaging with Backmarket has been nothing short of a nightmare, marred by abysmal customer service, deceitful practices, and a complete disregard for customer satisfaction.
Attempting to contact them is akin to navigating a labyrinth with blindfolds on. Their app seems intentionally designed to deflect any attempts at reaching out for assistance, making it a Herculean task to locate their elusive "Contact Us" section. It's a pathetic excuse for customer support, leaving users stranded in a sea of frustration and helplessness.
But the woes don't end there. Oh no, they extend far beyond the realm of unresponsive support. Here's the kicker: after sending in your device, they have the audacity to reevaluate its worth, conveniently slashing the initial offer to a fraction of what was promised. They do this strategically, knowing full well that most individuals won't bother with the hassle of shipping it back, opting to begrudgingly accept the insultingly low counteroffer. It's a calculated scheme, preying on the naivety and desperation of unsuspecting customers like myself.
I, regrettably, fell victim to their deceitful tactics. Over eight agonizing days have passed, and I'm still left empty-handed, with no sign of the promised compensation in sight.
In conclusion, I implore you: to steer clear of Backmarket at all costs. Spare yourself the anguish and disillusionment that accompany their deceptive practices. Don't fall victim to their elaborate ruse. Trust me, you'll thank yourself in the long run.
Instead, I had a wonderful experience with their competitor last year buying my iPhone 14+ with rebuy.de and will certainly be using them for our corporate accounts moving forward.”
“I paid $300 for a GoPro that costs $400 new.
After less than 10h of utilization it started leaking water. I did not realize it at first so I blamed it on the battery, which I replaced.
When I confirmed the problem was actually a leak, I had owned the GoPro for a bit more than 1 year (I just use it to snorkle a couple hours during my vacations) and Back Market said the best they could do was to give me 5% on my next purchase.
I will never purchase from them again.
If you purchase from Back Market, assume what you buy will stop working shortly after the warranty expires and ask yourself if 1 year of usage justifies the ~25% drop in price compared to a new one. To me it clearly does not.”
“Don't bother with these idiots! Phone was broken and I sent it back and they said I had broken it. Took photos of it before I posted it as requested but still no phone and £222 down.”
“They sold me a phone with unofficial software leaning it to be unusable. No reply from customer support its been over 3 months now still no resolution. Dont expect a to receive a good phone from this site. The warranty is a joke and don't work.”
“Bought MacBook from BackMarket and then sent it back . Offered me a reduced price but that was fine . However, this occurred in December. As of 2 February, have not received my money so I am about €500 down. Cannot get live telephone number to follow up and no response from their Customer support.
Never again!”
“Customer support responds once per day and avoids your queries and ignores what you write.
The phone they sold me had a bad screen that broke fully within 8 months and they refuse to do anything about it.
Utter scam. Avoid at all costs!”
“Bought a phone for my nephew and it took couple days after the delivery date, then it came in an empty package when it did came. To get my refund I had to show everything that does not concern them just to get my money back. I am still in the process with them so I am waiting. This is a frustrating situation and really bad company. I won't ever buy from that place again EVER.”
“AVOID AVOID AVOID
Very condescending, nasty people. Sold me a phone in poor condition, when I paid the highest fee for excellent condition. I needed the phone for my work from home commitments. Due to being disabled and suffering with multiple mental health disorders, I find it hard to leave the house. Upon explaining my issue and asking for help to return the faulty product, they made it seem as though it was my fault and they wouldn’t help further unless I go out and get a parcel slip. Due to my health conditions, I can’t go out and do these things, that’s why I thought of purchasing online to make things easier as they said that it was in perfect shape. Didn’t think I would need to send it back! I’ve sent attachments and all that they needed. Upon weeks of back and forth conversation and being humiliated through trying to reason with them and get help, Mustafa eventually tells me he has booked in appointment for 13:00pm 29th with DHL to collect the parcel as a favour from Back Market. DHL didn’t come until past 15:00pm and the poor man had to break it to me that the company never told them to bring a slip. I was so humiliated, so embarrassed and have been a nervous wreck all day, just to have DHL say that to me😪. I’ve never once made a complaint with this company and I’ve purchased from them before. I guess you only see peoples true colours when something goes wrong! Ardahan and Mustafa are nasty people, have never been so distraught as this, they must think money grows on trees! I’ve now had to purchase another phone… Ive had to pay well over £1200 for two phones, because of what they’ve done to me. Shall be seeking help from the ombudsman for all the damage they’ve caused and compensation.”
“We purchased a Samsung tablet that was listed as being in 'excellent condition'. After we recieved the tablet, the seller changed the listing to 'very good'. Back Market didn't seem too phased by that. So I started reading reviews for El Geo, the company we bought the tablet from through Back Market. If you read the bad reviews this happens regularly. Every day. People were also complaining about counterfiet items. So anyway, the tablet arrives with scuffs all over the screen. It is being returned. Back Market works like Ebay or Amazon. It's a host site which hosts vendors. El Geo is the vendor I bought from through Back Market. You can write a purchase review which you cannot go back and edit. The site feels like the internet in 1999. I would not suggest dealing with them. It feels like a fence for stolen and/or counterfeit items. The vendor I'm dealing with has a long list of shady activity, yet still has a 4/5 star rating. If you're going to deal with Back Market I highly recommend combing through the negative reviews of the vendor and trusting what other people have said. You could just be tying your money up while you mail packages back and forth. Literally.”
“I thought I was having a rough time with this company but at least I never got to order anything. Been trying to order a monitor since Sunday night when they rejected my order. They claim their algorithm is very sensitive for security purposes. Then on Tuesday tried to order it again same thing happened then ordered a different product used different CC added the four digits after my zip code and sent them a copy front and back of my Drivers license they still rejected the order. Today Wednesday this morning they emailed me telling me they are confirming my Identity and they will send an e-mail so I can go back on and order. Well it was 3:30 when I decided to check their reviews something I usually do but since I saw a video about the top three refurbished companies and they were number 3 so didn't think of checking. While I was reading the reviews I went on Amazon and had already place a couple in my cart ordered from there and not wasting my time with BM and we all know what BM is . Now I'm glad my order never went thru. BTW Amazon and Ebay were number one and two. The two companies that I did read reviews were a lot like these everyone calling them scammers or only giving store credit etc. From now on for refurbished items it is Amazon or Ebay and that is it. Also calling my CC companies and telling them no charges from this company and be on alert. I should have never sent them a copy of my DL an no one should”
“This horrible ass company lost my damn iPhones. My phones was in the box with the labels to each phone. I received the update that the items was received and the representative stated all phones was not received. I provided receipts and labels. Now I DO NOT HAVE MY KIDS PHONES BECAUSE OF THIS CRAPPY ASS COMPANY. These hoes asked for me to take a picture of what was in the box AFTER IS WAS RECEIVED AT THEIR LOCATION. How the hell am I suppose to take a picture and you all have my items.”
“Ordered a laptop with an intel i5-6300U processor, but the one that arrived had intel i5-5300U - clearly they were hoping I wouldn't check!
Also laptop described as excellent condition, corner was all scraped and charger was smashed in/leaking?!
Finally, laptop described as having a backlit keyboard but this was wrong too! Honestly no idea what they've sent me but I feel like they expect most people not to notice these things and try sneak it past you.
Now got to return my item, find a printer for the returns label etc, wait for my money back then buy a laptop again from another website. What a waste of my time, money and effort! Would not order from here again definitely.”
