“I purchased a Givenchy bag and it arrived damaged. I contacted customer service and provided photos of the damages, cracked line in leather, large crease, dented corner, etc. Customer service advised me to return the bag through the website. Once it was shipped it arrived at their facility within 2 days. After 2 weeks I emailed them to get an update and they said it takes 10 business days for them to inspect the item. After a month without an update and still no refund I disputed the charge through my credit card company. All of a sudden they are very responsive. I got an email stating that the return/refund was being denied because they claim the bag was "used".
The bag was damaged upon arrival. The "Do Not Remove" tag was still attached and they even confirmed that through a photo they sent back. They tried to send the bag back to me but I refused the shipment from DHL when it arrived at my door. The next day I got an email stating that they sent the bag back and if I refused the shipment they would charge $150. Where is this mentioned in the policy? NOWHERE!
I'm still dealing with this BS. DO NOT BUY FROM CETTIRE!”
“Company is dishonest. I made a purchase using the 10% discount code they provided as a new shopper. The discount was not deducted from my very large purchase only after the payment refreshed to complete. I immediately emailed them to ask for the adjustment and they refused. I then asked them to just cancel the order (all within 1 hour of making the purchase). They sent it anyway. Now in order to make any return based on their unethical behavior I am being asked to pay $28 + $50 PER item to return them plus shipping. Never again.”
“I placed an order for a pair of shoes that were listed as in stock. However, six days later, I was informed that the item was no longer available, and they would be issuing a refund. After waiting around three more days, I finally received the refund, but it was not the full amount. When I reached out, they mentioned it was for some kind of shipping fee.
This is completely unacceptable! First, they cancel my order despite it being shown as in stock, and then they fail to refund the full amount, even though the mistake was clearly on their end. Where is the fairness in this? I will definitely not be ordering from them again!”
“This is the WORST website to shop from. Avoid it all costs! They have the audacity to charge you the discount you received on the item plus a shipping fee?! Customer service is just as bad and doesn't even respond. There are so many better places to shop from.”
“Dear potential customers,
This company is a scam. Once you place an order, they send you the wrong item with a much lower value and refuse to accept it back, accusing you of being a thief. If you don't want to lose your money, do not buy from them!
I regret i didn’t check reviews on this company previously…. :(”
“I bought a brand name shoes from Cettire, and even though I returned them and never wore them, I'm still dealing with a $519.44 charge on my credit card. I don't have the shoes, I never wore them, and I'm still being charged $519.44. This is the worst company I have ever dealt with. I can't reach out to them, and they just keep sending disputes about the charge. My recommendation: do NOT buy from them. They are terrible at returns and are crooks. I will never buy anything from them again; I would prefer to pay a little more than to deal with this company.”
“They have a good selection of items and nice discounts BUT I would consider only purchasing from them if you know for sure you won’t have to return your purchase. I was charged $30 return fee and I’m really unhappy about it. There is nowhere stated that there will be return fee charged. I emailed to the customer service and until this day I haven’t gotten a reply. I most likely shop elsewhere. I’m not happy with my experience with this company”
“I requested a refund to my original form of payment. Per the website this is allowed. They sent a gift card with an expiration date. As if my money would expire. I want my money back. I’ve reached out only to be ignored. THIS IS THEFT!”
“I have been shopping with cettire a lot until today when they sent me back prada jacket that i had returned.
It was brand new with tag attached. They didn’t even bother to tell the reason why they decided to send it back.”
“Bad bad bad bad bad!!!!!
worst and almost non-existing customer service. Never encountered such a bad service, and they sell luxus item. Go to their instagram and see the complains in the comments for yourself. I am waiting a refund but they are trying to send me the shoes back, but FedEx is helping me and will stop the shipping or i will not accept it.
Also luckily i paid with Klarna so they will protect my interest and help me with refund if the keep not answering or refund me.
Also see here all the bad reviews.
If u wanna buy luxus items go to LuisaViaRoma they are the best.”
“Ordered three pairs of shoes two came and one is still pending. I keep writing to see if they’re coming. They say it’s sold out but I’m getting no response. They’re saying you have to wait the 10 days if I do not hear from them within the next week or so I am going to put in a dispute with my credit card”
“To begin with, I ordered two items from Cettire. I was unaware both items would be shipped separately. My first item arrived, although it was delivered to the wrong address and could not be recovered by the delivery company; DHL Express. When I contacted Cettire to inform them of this issue, they instantly placed the blame on DHL Express. They did not want to take accountability on behalf of the shipping company that they used to ship my item. With that said, I decided to cancel the second item that was still processing and had not been shipped. Unfortunately, due to their cancellation policy, I was charged a fee of US$25 because the item was not canceled within 24 hours of me purchasing. The company would not make an exception due to the fact that the initial package was stolen. Cettire has done a horrible job with cooperating with me regarding this matter. This was an unpleasant first shopping experience with this company and will also be my last.”
“Fraud, do not buy. I ordered an item 21 days ago which never got delivered/dispached and refused to cancel order and issue refund. Had to call my credit card to claw money back.
DO NOT BUY”
“Got a pair of pants that was too small - returned it as received. Rejected it saying no tags. It came with no tags!!! This co uses the cheapest shipper in dhl and honors nothing.”
“Buying online gives you better cover than purchasing in a physical shop, because it’s known as a distance sale under the Consumer Contracts Regulations 2013. This gives you the right to cancel an order within 14 days of placing it, and to return it within 14 days of receiving it. Thankfully, many retailers also extend the period in which you can return an item at this time of year. ”
“Scammers!!!Dont buy from them you will loose time and money. I ordered the item which is more than 1000€ for Christmas gift, still dont get it! I got mail that my order will be delivered on 06.01. almost one month. This is FRAUD page!!!”
“Their policy of 14 days is firm..
Wife bought me two items and followed their sizing instructions.. sadly the garments are a bit too small.. she bought them beginning of December as a surprise for Christmas. There is no extended policy over Xmas… so we’re left with £1000 of unwearable clothing .. very annoyed.
NO FLEXIBILITY ON THIS…”
